Customer Service Manager

JULIANNA WROBLEWSKI

***** *. ******** ****, ******, IL 60448 708-***-**** **********@*****.***

SUMMARY OF QUALIFICATIONS

Outstanding communicator skilled at developing relationships with individuals at all levels of an organization.

Exceptional trainer and mentor, helping employees realize their full potential and perform at an optimal level.

Superior work ethic with a reputation for consistently exceeding expectations.

Creative thinker with the ability to solve problems through tenacity and ingenuity.

Highly skilled in leading multiple projects, and providing excellent administrative support in a fast-paced environment.

PROFESSIONAL EXPERIENCE

LANGEZELLER ROOFING WINDOWS & SIDING

Marketing Manager St. John, Ind

2017-Present

Identify opportunity to showcase the Langezeller products and cultivate relationships with the organizer to lower entry cost and exceed marketing placement at event

Managed daily operation and productivity of Call Center Staff, focusing on set objectives

Interviewed hired and train all staff in a manner that ensured marketing and sales success in the Call Center, Shows and Events and Canvassing

Issued leads to Sales Team in a manner that provided efficiency and best results

Worked with potential customers to reset appointments when necessary, and handled customer service issues

Mentored and held ongoing training for Marketing staff

Prepared payroll bi-weekly

DAVERN’S TAVERN & LOUNGE Justice, IL

Assistant Manager 2015 – 2017

Assumed role of Assistant Manager for new family bar. Business achieved 20% increase in annual profits in two years.

Managed staff of 10 bartenders. Led all training, monthly meetings, performance discussions, and terminations.

Increased employee retention by 50% through refining hiring process (partnered with local bartending schools and personally conducted all interviews), and focused on raising the overall caliber of employee hired.

Generated an additional $4800/month of revenue through expansion of party room/patio area rentals. Personally, managed all private events from booking, price negotiation, and staffing, to overseeing event to ensure all ran smoothly.

DEVRY EDUCATION GROUP Chicago, IL

Senior Admissions Representative 2011 – 2015

Completed certification process and associated training to master knowledge in the area of college admissions.

Screened and conduced personal interviews to qualify candidates for the University.

Provided superior customer service and guidance to students throughout the admissions process.

Led peer coaching, team meetings, and 8 to Great Training for new hires.

Developed a company-wide welcome process for new hires that was implemented across all DEM offices.

Managed and developed a team of 10 advisors as Interim Assistant Director for 6 months.

Consistently recognized for going above and beyond with performance measurements: TEACH Award, Spirit Award, Best Advisor Award, Ready Now Award (professional training), and I Go For Gold Medal Recipient.

RIZZA AUTO GROUP Bridgeview, IL

Customer Relations Manager 2003 – 2011

Instrumental in creating a customer experience above General Motors requirements.

Created a follow-up system for both sales and service customers to ensure complete customer satisfaction.

Created and implemented training program for both new and existing sales staff of 25 members and organized onsite and offsite GM products training.

Handled all customer service problems in both sales and service departments resulting in GM SFE indicator to rise above expectations.

EDUCATION

BENEDICTINE UNIVERSITY

BACHELOR OF ARTS IN SOCIOLOGY

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