Sales Customer Service
Resume:
Dallas,TX *****
**********@*****.***
PHILLIP TURNER JR
SKILLS
Strategic Sales/Operations Executive experienced in driving results with financial and operational turnarounds, post-merger integrations, new business model execution, building of Sales and Operations teams/plans, store remodeling leadership, and moderate employee downsizing initiatives. Proven experience includes successful Turnaround management of 2 Regional Support centers into generating $4 million per year in sales/revenue (exceeding all quotas), managed 12 rental operations to profitability (retail), and Supervision of the National Espresso Coffee Machine Initiative for the largest fast food organization in the world, resulting in $63 million in sales. Driven to accelerate business through an intense focus on operational efficiency improvements, team productivity enhancement, staff coaching and development, and strategic goal attainment. Retail District Operations Management – Retail Store Management – Operating Procedure Development - Sales and Marketing Leadership – Purchasing, Supply Chain Management, and Logistics – Loss Prevention Program Management – Customer Service Program Management – Facility Security Strategies – Revenue Generation Ideas – Cost Saving Plans – Project Management – Short- and Long-Term Business Planning – Finance and AccountinG Leadership – Legal Issue Management and Resolution – Workers Compensation Program Management EXPERIENCE
New York Life Insurance, Frisco, TX
Licensed Agent/Partner-In-Training
June 2017 - PRESENT
Licensed Agent of New York Life Insurance Company, offering a variety of products that can help clients meet several insurance and financial needs.
● College Funding
● Retirement
● Managing Costs for Extended Periods of Care
● Lifetime Income Strategies.
H&K International, Mesquite, TX
Sales Manager-US Markets
June 2016 - March 2017
Supervision, Training, and Direct Management of Market Managers and Associate Market Managers in the Regions of Atlanta, Great Southern, Heartland, Midwest, Baltimore and Washington DC. Managers responsible for driving sales and customer satisfaction while providing kitchen surveys, scope of work, project management supervision and installation of kitchen and front counter equipment for McDonald’s US.
● Trained Market Managers on Consultative Sales/Customer Service, resulting a Decision Research customer service score of 85.6, up from a previous YTD score of 50 at mid-year.
● Lead the Espresso Coffee Sales rollout, resulting in a market share of 60% over competitors and $60 million in company revenue. Champion Home Exteriors, Seattle, Wa/Memphis, TN
Division Manager
June 2014 - June 2016
Hired in July to Champion’s Training Program for Division Managers. Moved to Seattle for a 6-month training on all aspects of running a Champion Window, Sunroom, and Home Exterior location. Attending Sales Manager training in August, afterward exceeding window sales quota by 57% each month. Trained on sales procedures, management of sales teams, installation of all products
(windows, sunrooms, patio doors, entry doors, siding, and roofing.) Completed Training program in 3.5 months, and currently in discussion on territory development.
Moved to Memphis January 2015, taking over supervision and hands-on involvement in all aspects of operating a Champion Windows affiliate; Sales, Marketing, Installation, Payroll, Accounts Receivable, and Profit/Loss responsibility. In 18 months of direct supervision:
● Re-established a customer-first philosophy, resulting a Guild Quality customer service score of 81, up from a previous YTD score of 66
● Contributed to a 6.2 EBITDA by implementing a strategic process moving a new customer from sales to measure, measure to order, order to install, resulting into faster revenue recognition and customer satisfaction.
● Finished 2016 10th in company for Operation/Sales Growth & Profitability; previous years finish 63rd.
Coverall Health-Based Cleaning, New Orleans, LA/San Francisco, CA Regional Director
September 2010 - June 2014
Promoted to General Manager/Sales Manager of San Francisco. Previously Responsible for account sales/ retention for the entire state of Louisiana. While in Louisiana, oversew the services of 45 different Franchise Owners servicing 200 service sites. Monthly inspections of all service sites in the state, ensuring customer satisfaction and retention of contracts, renewable monthly. Sales of commercial cleaning services to new accounts, both by cold calling and warm lead vendors. Grew the Regular service billing in Louisiana to the highest in the company, at 20% growth year 2011. Retained 99% of customers signed to contracts, the highest retention rate in North American operations for Coverall. Sold one new franchise per month, following the Coverall Franchise Sales procedures for procuring new business. Responsible for all training of new Franchise Owners, both in the commercial cleaning aspects as well as business management for Franchise operations. Rebuilt a Coverall acquisition of Northern California, retraining Franchise Owners on best practices for operating their businesses while simultaneously building Sales and Operations staffing that meet the critical needs of new business owners.
● Launched quality program for the corporation; resulted in 110% increase in new account sales for Northern California, lowered account loss to under 2% monthly, provided Franchise Owners with access to quality products, and increased equipment sales to highest in territory history.
● Contributed to a 10.2 EBITDA by implementing a cutting-edge audit system that resulted in a decrease in account loss and shrunk reductions.
● Spearheaded a regional Franchise Owner accountability initiative that improved account retention to less than 2% loss month to monthly. Enterprise Rent-A-Car, New Orleans/Los Angeles/Houston Branch Manager/Account Executive
April 2005 - August 2010
Oversaw Operations of three locations, responsible for sales and service. Training 10+ employees based upon the program set forth by the company. Directly responsible for the protection of company assets and lowering branch's profit break even. Increasing sales and service to corporate expectation while trying to achieve the highest goals possible. Ran a branch that has finished number one out of 76 branches for Operating Profit and Net Profit, placed Number one in the Branch Manager Matrix for sales and service, and earned the Fleur-De-Lis Award (President's Trophy) for being a top performer in my last year of service, 2005.
East Baton Rouge Parish School Board, Baton Rouge, LA Accounting Specialist
March 2002 - April 2005
Management of accounts receivable invoices, payment of various vendors, and journal entries and logs of Graphic Arts and Xerox usage for the entire parish school system.
EDUCATION
Jackson State University, Jackson, MS
Bachelors of Science-Biology
August 1995 - May 2000, Jackson, MS
SPECIALIZED TRAINING
Managing Change – Coaching and Development – Performance Management – Recruiting
– Quality Driven Management – Culture of Accountability
Contact this candidate