Customer Service Front Office

SKILLS

PROFESSIONAL SUMMARY

WORK HISTORY

EDUCATION

CYNTHIA HOLMAN

702-***-**** • *********@*****.***• 2304 Fairbourne Way, Henderson, Nevada 89074 Outgoing Front Office Supervisor capable of overseeing multiple tasks and managing employees successfully. Seeking a position with a great organization that offers opportunities for advancement. Versatile and well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with a positive and upbeat personality.

Staff management

Accurate and detailed

Customer and client relations

Critical thinking

Personable and outgoing

Articulate and well-spoken

Aug 1996 - Aug 2013

Las Vegas, NV

Medical Receptionist / Desert Radiology - Eastern

Answered the phone and greeted callers enthusiastically. Adhered to strict HIPAA guidelines at all times according to company policy.

Assisted clinical team in delivering care services that promoted optimal patient health.

Aug 2013 - Current

Henderson, NV

Front Office Supervisor / Desert Radiology - Horizon Ridge Provide backup to the front desk, stepping in to assist with various tasks.

Assisted the facility manager with interviewing potential employees, asking appropriate questions and providing feedback after interviews.

Oversee daily office operations for staff of 10 employees. Coach new employees on administrative procedures, company policies and performance standards.

Hooksett, NH Healthcare Administration

Southern New Hampshire University

Currently enrolled

Las Vegas, NV Elementary Education

University of Nevada - Las Vegas

Member of Zeta Tau Alpha Fraternity

ADDITIONAL INFORMATION

Left school to raise my family

I have nine customer service awards, two Silver Awards and one Gold Award, from the Las Vegas Chamber of Commerce and the Las Vegas Convention and Visitors Authority from 2006 to 2012.

Recognized internally four times by an committee of administrators and peers from 2006 to 2013.

Participated in focus groups to re-balance compensation and benefits. Participates in community outreach benefiting City Impact Center.

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