Manager Management

Navexsha Bagga

484-***-**** § *******@*****.*** https://www.linkedin.com/in/navixhabagga/

Program Manager / Client Success Manager

Results driven, strategically oriented, dynamic leader with over 18 years of versatile experience in Information Technology and Software Development, Process Re-engineering, Client Relationship Management, and managing Project Teams. Ten years of experience in the highly regulated CRO and healthcare industries. Recognized for active listening and innovative problem-solving skills that simplify and resolve complex issues. Certified SCRUM Master adept at delivering business value and ROI via high quality products in pressure situations. Proven success with leading project teams from inception to post deployment user support, managing global interdependent enterprise-scale IT projects, and unifying geographically spread teams across diverse time zones. Program Manager and Business Partner skilled at creating and winning project business cases.

SKILLS & PROFICIENCIES

Process Re-engineering & Automation

Agile Implementation

Data Warehousing & Master Data Management (MDM)

Project Management

Systems Integration & Migration

Business Analysis

Vendor Selection Management

Complex Data Analytics

Client Relationship Management

Customer Onboarding, Benefits Realization

Sharepoint

Communications/ Change Management

Microsoft Office Applications

PROFESSIONAL EXPERIENCE

ICON CLINICAL RESEARCH, North Wales, PA 2008 – 2018

ICON is a leading Contract Research Organization (CRO), offering a full range of consulting, development and commercialization services to reduce cost and time associated with progressing a drug through the research lifecycle to market launch.

Senior Project Manager, (2015– 2018)

Managed a portfolio of projects for internal business, external clients, and vendor implementations to deliver cost effective IT solutions enhancing productivity, market competitiveness, regulatory compliance, and operational efficiencies. Functioned as a trusted business partner, while delivering high quality IT projects within scope, on-time, and on-budget. Owned the Client relationship and functioned as an advocate, troubleshooter, problem-solver, and facilitator for future business wins.

Managed a successful multi-million-dollar, multi-year program, involving migration of raw data and metrics from ICON’s source systems to Accenture’s cloud-based Clinical Aggregate Layer (CAL) product. The program required expertise in the domains of business process mapping, data mastering, data warehousing, and data analytics. Led cross-sectional team of 50 members across IT, Data Management, and Clinical departments.

Implemented and validated a complex $6M vendor-based SaaS software project for automation of paper-based early phase clinical trials. Managed a challenging vendor relationship, product quality issues, SLA compliance, and financial negotiations.

Effectively managed the Program and Relationship for ICON’s largest client partnership with a leading international pharmaceutical company, by successfully leading and delivering several projects and process improvement initiatives.

Oversaw portfolio planning, budget tracking, and resource management for concurrent initiatives.

Collaborated with the vendor to expand their analytics infrastructure to improve product audit compliance by 40%.

Implemented Root Cause Analysis on vendor software to decrease incidents and increase ICON’s customer satisfaction by 80%.

Restructured backlog prioritization and development work flow to enhance business value and SLAs.

Re-defined Deployment and Release Management process to ensure <5% deployment errors.

On boarded corporate training, business, developers, tester and validation teams into the SCRUM methodology.

Project Manager / Lead Business Analyst, (2008– 2015)

Managed analysis work stream for a team of up to 15 technical resources on the CAL program, to deliver system integration rules, data and process mapping, ETL logic, and UAT strategy. Managed vendor selection and pilot execution for an enterprise-wide study startup solution to ensure secure document exchange and 50% cycle time reduction.

Implemented process improvements to eliminate duplication and waste; created workflows to allow for effective milestone planning, bottle-neck visibility, and allow for early escalation of impediments.

Implemented process and data analysis across Clinical, Monitoring, BD, Financial, MDM, and HR domains.

Led risk mitigation and success criteria definition workshops with key stakeholders.

Successfully delivered projects such as Clinical Trial Management System (CTMS) Investigator Contracts Tracking system, Risk Based Monitoring application, and ICON’s data integration project for the Division of Microbiology and Infectious Diseases (DMID), of the National Institutes of Health (NIH).

Planned and managed the BA backlog for the SCRUM team, to streamline activities and expedite timelines by 30%.

IRON MOUNTAIN, Collegeville, PA 2007 – 2008

Iron Mountain provides solutions for records management, data backup and recovery, secure shredding, and data centers.

Senior Business Analyst / Consultant

Served as a consultant on two major projects: System Alerting and Monitoring Process and PMO Lessons Learned & Architecture Infrastructure Review Board (IRB) Procedures Re-Designs.

System Alerting and Monitoring Process Re-Design:

Assessed current alerting / monitoring tools and processes. Leveraging ITIL principles, scaled all procedures via elimination / consolidation / substitution, into a single enterprise practice. The re-engineered processes applied to the HP OpenView, Service Center and AlarmPoint technologies, resulting in increased efficiencies, error reduction, and improved disaster recovery compliance.

PMO Lessons Learned & Architecture Infrastructure Review Board (IRB) Procedures Re-Design:

Re-structured existing tactical lessons learned process to include Root Cause Analysis on post deployment issues, allocated steps for risk mitigation for future projects and incorporated feedback from the Business Launch team and other important stakeholders. Created process documentation and presented to a 12-member project management team.

Revised the IRB procedure to include steps for project infrastructure review and operational readiness review. Created process documentation and presented to all PM’s.

DOUBLE CLICK, NEW YORK, NY 2006 - 2007

Double Click is a premiere interactive marketing destination, providing automated tools and services to simplify and optimize online search campaigns.

Business Analyst / Consultant

Responsibilities included leading Joint Application Development (JAD) sessions, process mapping, use cases and FRS documentation, UAT support, and user training.

PINNACLE SOLUTIONS, Schwenksville, PA 2001 -2006

Pinnacle Solutions is an IT consulting firm, providing skilled IT resources to clients so they can deliver excellence via IT services.

Business Analyst

Worked across the banking and tele-com sector for clients including CitiBank, PNC Bank and Verizon on a project portfolio encompassing launching a CRM tool with Seibel 2000, enhancing in-house Client/Prospect and Order Management systems.

Facilitated joint application design (JAD) sessions with cross-sectional stakeholder and IT teams.

Created use cases, user requirement specification (URS), functional requirements specification (FRS), requirements traceability matrix (RTMs), and unified modeling language (UML) diagrams.

Scripted and executed test cases to ensure operational accuracy and integrity.

Created User Guides and facilitated user training sessions for 200 users.

EDUCATION

Master of Information Systems, University of Phoenix, Phoenix, AZ

Bachelor of Arts, Sociology, Meerut University, Meerut, India

PROFESSIONAL DEVELOPMENT & CERTIFICATIONS

Certified SCRUM Master, SCRUM Alliance Certificate in Business Analysis, Boston University

Professional Development Courses In:

Situational Leadership, Management Essentials, Agile Methodologies, Thinking Standing On Your Feet,

Business Value and Strategic Roadmap Leading Teams, Responsible Business Communications

Effective Business Writing, Time Management, Conflict Management

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