Customer Service Manager
Resume:
Sallian Diodati
Warren RI *****
*******@*******.***
Professional Summary
Highly motivated, seasoned professional with over 12 years of experience in healthcare and Corporate America. A manager and team player with an expertise in office management, executive administrative
(e.g., presentations, billing, scheduling, etc.), customer/client focus and service, results-oriented, problem resolution office management, and facilitating professional office training for employees. An experienced professional with a special expertise and interest in providing excellent interpersonal, communication, administrative, and leadership skills servicing all levels of the organization. Experience in complex organizations requiring prioritization, multi-tasking, analytical and computer, and strong organization and project management skills. Outstanding professional integrity and work ethics, diplomacy and hands-on approachable style as a consensus-builder, and promoter of a respectful and inclusive environment.
Qualifications:
● Office management: (supervise front office, operations and safety, manage financial budgeting and revenue cycle, hire, train, orientation, and performance management; responsible for payroll administration, policies, procedures, and creating and implementing new office policies and efficiency practices; managed Joint Commission Accreditation Healthcare (JCAHO) review and process
● Insurance contract: (manage insurance contracts and ensure compliance and contracts for third party cleaning and supply services for organization; expertise in healthcare compliance regulations, medical laws, and ethics)
● Patient records: (manage, organize, and monitor records, and accuracy; supervise patient scheduling, oversee patient customer service and registration process, records are current and accurate, supervise patient scheduling oversee registration of patients)
● Computers and systems: Excel, Word,
Education
Johnson and Wales University: B.A. (one year of credits) Sawyer Business School: Business and Medical Assistant Certificate Community College of Rhode Island:
Business Administration one year of Business Sawyer Business Community College of Business in Montego Bay:
B.S., Hampton College, St Elizabeth, Jamaica Relevant Sallian Diodati
1
53 Haile Street
Warren RI 02885
*******@*******.***
Experience
Olympic Physical Therapy & Sports Medicine, Office Manager 2008 - Present Rhode Island Dermatology and Cosmetic Centers, 2005 - 2008 Medical Secretary and Surgical Technician
Skin Medicine and Surgery Centers, Inc., 2000 - 2005 Billing/Customer Service/Training/Office Scheduling and Supply Management Child and Family Services, RI,
2001-2006
Senior Onsite Counselor
Aquinnah Restaurant, 1999 - 2000
Owner Manager
Professional Organizations and Hobbies
● American Cancer Society Volunteer
● Faith Christian Center
● Catering, cooking, and reading
● Computer skills (ongoing professional development and training) 2
3
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