Post Job Free

Resume

Sign in

Customer Service Manager

Location:
Warren, RI
Posted:
September 03, 2018

Contact this candidate

Resume:

Sallian Diodati

** ***** ******

Warren RI *****

401-***-****

ac6w2b@r.postjobfree.com

Professional Summary

Highly motivated, seasoned professional with over 12 years of experience in healthcare and Corporate America. A manager and team player with an expertise in office management, executive administrative

(e.g., presentations, billing, scheduling, etc.), customer/client focus and service, results-oriented, problem resolution office management, and facilitating professional office training for employees. An experienced professional with a special expertise and interest in providing excellent interpersonal, communication, administrative, and leadership skills servicing all levels of the organization. Experience in complex organizations requiring prioritization, multi-tasking, analytical and computer, and strong organization and project management skills. Outstanding professional integrity and work ethics, diplomacy and hands-on approachable style as a consensus-builder, and promoter of a respectful and inclusive environment.

Qualifications:

● Office management: (supervise front office, operations and safety, manage financial budgeting and revenue cycle, hire, train, orientation, and performance management; responsible for payroll administration, policies, procedures, and creating and implementing new office policies and efficiency practices; managed Joint Commission Accreditation Healthcare (JCAHO) review and process

● Insurance contract: (manage insurance contracts and ensure compliance and contracts for third party cleaning and supply services for organization; expertise in healthcare compliance regulations, medical laws, and ethics)

● Patient records: (manage, organize, and monitor records, and accuracy; supervise patient scheduling, oversee patient customer service and registration process, records are current and accurate, supervise patient scheduling oversee registration of patients)

● Computers and systems: Excel, Word,

Education

Johnson and Wales University: B.A. (one year of credits) Sawyer Business School: Business and Medical Assistant Certificate Community College of Rhode Island:

Business Administration one year of Business Sawyer Business Community College of Business in Montego Bay:

B.S., Hampton College, St Elizabeth, Jamaica Relevant Sallian Diodati

1

53 Haile Street

Warren RI 02885

401-***-****

ac6w2b@r.postjobfree.com

Experience

Olympic Physical Therapy & Sports Medicine, Office Manager 2008 - Present Rhode Island Dermatology and Cosmetic Centers, 2005 - 2008 Medical Secretary and Surgical Technician

Skin Medicine and Surgery Centers, Inc., 2000 - 2005 Billing/Customer Service/Training/Office Scheduling and Supply Management Child and Family Services, RI,

2001-2006

Senior Onsite Counselor

Aquinnah Restaurant, 1999 - 2000

Owner Manager

Professional Organizations and Hobbies

● American Cancer Society Volunteer

● Faith Christian Center

● Catering, cooking, and reading

● Computer skills (ongoing professional development and training) 2

3



Contact this candidate