Customer Service Sales

Lisa Munoz ***** Claudette Street, Unit ***, Santa Clarita, CA 91351

*******@*****.*** • 661-***-****

Manufacturing/Production Planner

(Class 3 Medical, Quality Control)

Adept at working in fast-paced, constantly changing environments demanding strong organizational, multitasking and interpersonal skills; proficient at establishing effective priorities among opposing requirements; committed to exceptional customer service and driven by challenges. Plans and organizes work under very minimal supervision.

Examples of Career Achievements

• Designed templates to track production completions, WIP and scrap levels

• Lowered WIP levels to create better linearity and work order on time completions

• Utilized Excel and PowerPoint to present weekly to management the monthly adherence to plan

• Created and maintain sterilization schedule for in-house and off-site sterilization

• Proactively identified potential problems and work with engineers to confirm and address the issue

• Works closely with R&D to bring new projects to full production – Currently launching the companies 3rd and 4th largest launches.

• Work with Marketing, Customer Service, Logistics and Regulatory to make sure material is available and compliant for immediate shipment

Professional Experience

Production Planner

ADVANCED BIONICS, Valencia, CA June 2014 to Present Responsible for 30+ primary implantable assemblies and sub-assemblies in two locations; lowered WP levels by over $1M; evaluate impact of changes on cost, schedule, and labor; assist in implementation of SAP; brought 4 new products from RD level to distribution level in timely manner; maintain linearity; create and present weekly status meetings advising management of status of WIP, material availability, etc; resolve variety of issues that may arise in manufacturing; interfacing with all levels of management in many departments from Purchasing, Logistics, Marketing, Regulatory, R&D, Engineering; Support R&D; schedule in-house and off-site sterilization. Planning Admin Analyst

ADVANCED BIONICS, Valencia, CA October 2012 to June 2014 Create bag & tag work orders for over 800 accessories; maintain steady WIP levels; manage work flow against demand; prioritize orders as required to cover incoming sales and large tenders worldwide; maintain inventory levels to support an “everything everyday” shipping mentality; interface with manufacturing personnel, purchasing and RI departments, multiple supervisors and stock room on material status and production planning issues; assist planners in day to day tasks

Administrative Analyst to Vice President

ADVANCED BIONICS, Valencia, CA October 2010 to October 2012 Create and maintain monthly confidential reports for overhead costs, budgets, COGS S&OP, etc.; create high end PowerPoint presentations for all management levels; analyze multiple departmental budgets for accuracy and trending; travel arrangements, expense reports and other administrative duties. Insurance Office Associate

STATE FARM, Studio City, CA October 2009 to October 2010 Obtained all legally necessary licenses; assisted with the opening of a new office; calls to customers and potential customers; insurance sales and education. Lisa Munoz • *******@*****.*** • 661-***-**** • Page 2 Post Marketing Surveillance Representative

BOSTON SCIENTIFIC / SAGE STAFFING, Valencia, CA March 2008 to September 2009 Created and wrote work procedures for many aspects for this new department; contacted physicians to follow- up on recall notice letter; created Acrobat formatted letters to send to doctors; entered all incoming, acknowledgements; entered incoming product firmware upgrades in two databases; created Excel Spreadsheet reports combining data from multiple sources; audited files; maintained good relations with sales force and physicians. All work reportable to the FDA.

Education

UNIVERSITY OF PHOENIX

Associates Degree, Health Sciences

GPA: 3.23. Course work completed includes: Critical Thinking; Written Communication; Cultural Diversity; Sociology; The Human Service Administrator; Health and Human Services; Public Policy Development and Legal and Ethical Issues.

Software Skills and Training

• Software Prociencies:

MS Excel MS Word MS Outlook

MS PowerPoint MS Access Adobe Acrobat

SAP CamStar Dataflo

Bachel

MRP

MPS ors

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