Customer Service Medical
Resume:
Marcy Wilson
Philadelphia, PA
*************@*****.***
Highly-motivated, career minded professional with success in delivering exceptional communications, customer service and Phlebotomy. Over 10 years’ experience building and assisting high caliber organizations. Establish rapport with consumers and paraprofessionals in support of health needs.
Highlights of Qualifications
More than 10 years of experience as phlebotomist.
Skillful and precise in performing venipunctures and capillary punctures; collecting, preparing and storing blood samples; and verifying medical records. High level of accuracy and attention to detail.
Demonstrated knowledge of medical terminology, infection control procedures, quality assurance support and data entry and retrieval.
Possess excellent patient-relations skills – known for having a gentle touch and the ability to alleviate patient anxieties.
Core Competencies
Venipuncture & Capillary Puncture
Blood Collection & Handling Safety
Medical Records Review (HIPPA)
Blood Specimen Storage
Quality Assurance & Controls
Patient & Donor Care
Relevant Experience
Phlebotomists
Department of Veteran Affairs Philadelphia, PA 2017- Present
Obtain blood samples for medical testing and transfusion through venipuncture or capillary puncture.
Follow infection-control and safety procedures in carrying out daily phlebotomy functions.
Prepare blood-collecting equipment, draw blood, and safely store and transport samples.
Build trust and minimize patient discomfort during phlebotomy procedures while efficiently collecting blood specimens.
Work collaboratively with patients, healthcare providers and patient support departments to ensure a high quality of service.
Phlebotomists
Quest Diagnostics, Charlotte, NC April 2011 to 2017
Floater, filling in, traveling to patient service centers, to nursing homes, doctor offices, draw specimens, blood cultures, heel sticks, capillary sticks, urines specimens.
Performed blood spins to prepare for testing,
Answered incoming calls, copy insurance cards, followed up with patient information.
Verified demographics for HIPPA policies and procedures.
Phlebotomists
Carolina Medical Hospital, Charlotte, NC March 2005-May 2006
Floated, filling in, traveling to patient service centers, to nursing homes, doctor offices, draw specimens,
Performed blood cultures, heel sticks, capillary sticks, urines specimens
Checked and documented blood specimens to prepare for testing,
Answered incoming calls, copy insurance cards, etc.
Phlebotomists
Laboratory Corporation of America, Charlotte, NC June 2002- Feb.2004
Performed a variety of routine blood drawing procedures to include venipuncture.
Prepared, processed, and stored patient specimens and samples according to departmental procedures using standard techniques and equipment.
Transported specimens to the laboratory for testing.
Obtained intake information, including personal data, medical history, and insurance coverage.
Utilized standard procedures for the maintenance of positive patient identification.
Conferred with patient to obtain information for laboratory records.
Verified patient information, verified insurance information.
Phlebotomists
Presbyterian Hospital Charlotte, NC January2002-Nov.2002
Performed a variety of routine blood drawing procedures to include venipuncture.
Prepared, processed, and stored patient specimens and samples according to departmental procedures using standard techniques and equipment.
Transported specimens to the laboratory for testing.
Obtained intake information, including personal data, medical history, and insurance coverage.
Utilized standard procedures for the maintenance of positive patient identification.
Conferred with patient to obtain information for laboratory records.
Verified patient information, verified insurance information.
Additional Experience
Customer Service Rep
Cedar Spring Hospital Pineville, NC March 1996-April 1997
Conferred with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Checked to ensure that appropriate changes were made to resolve customers' problems.
Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Completed contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Collection Agent
Southeastern Credit Bureau Inc. Gastonia, NC January 1996-March 1996
Arranged for debt repayment or establish repayment schedules, based on customers' financial situations.
Located and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
Advised customers of necessary actions and strategies for debt repayment.
Persuaded customers to pay amounts due on credit accounts, damage claims, or non-payable checks, or to return merchandise.
Conferred with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
Assistant Manager
Iola’s Restaurant Bridgeport, CT Feb.1991-Sept.1993
Reviewed financial statements, sales or activity reports, or other performance data to measure productivity or goal achievement or to identify areas needing cost reduction or program improvement.
Directed and coordinate activities of businesses concerned with the production, pricing, sales, or distribution of products.
Directed administrative activities directly related to making products or providing services.
Prepared staff work schedules and assign specific duties.
Monitored suppliers to ensure that they efficiently and effectively provide needed goods or services within budgetary limits.
Opened and closed premises and ensured complete safety of property
Patient Account Analyst
Bridgeport Hospital Bridgeport, CT April 1987-January 1991
Answered the phone and answered questions or directed them to the appropriate person.
Investigated billing questions and concerns. Updated new information
Resubmitted corrected claims and appeals to insurance companies.
Reviewed patient account aging on a monthly basis.
Education & Credentials
Occupational Endorsement Certificate (OEC) in Phlebotomy, Thomas Healthcare Institution, 2001
Charlotte, NC
Housatonic Community College, Bridgeport CT Certificate 1987
Central High school, Bridgeport, Ct High School Diploma 1976-1980
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