ELIU ORTIZ JIMENEZ

*** ******* **** ***. ***, Kissimmee, FL 34744 / 407-***-**** /E-mail: ac6w1o@r.postjobfree.com Professional Summary

IT Technician with vast experience and hands on approach to managing. On charge of all IT Operations and procedures, working with various projects and department operations such as the implementations of new technologies, best practices, procedures, database operations and internal policies. Service oriented. Manage the IT operations within the infrastructure, database and data center areas within organization while leading all users in different departments. Experience with the full system development life cycle, covering requirements, design, development, testing, and delivery, supporting users, Main Frame Operator, and assisting guests and clients with any challenge. Work Experience

IT TECHNICIAN HILTON WORLWIDE, CONDADO PLAZA HILTON, PUERTO RICO SEPTEMBER 1999- 2017

Served as the only IT Technician in the Condado Plaza Hilton property for the Hilton portfolio, including a casino.

Successfully performed troubleshooting and hardware equipment, repair of applications and hardware equipment minimizing downtime.

Follow daily checklists for troubleshooting hotel and casinos endorsed by the Puerto Rico Tourism Board regarding Cisco, HP, Dell and IBM routers, switches and UNIX servers.

Managed the casino network security and compliance audits.

Provided direct contact with all internal/external vendors to ensure minimal downtime in IT operations.

Implemented video checkout for the hotel guests, allowing efficient check in/out process using VOD services.

Maintained close relationships with PSAV for ensuring all audio/video and VOD services could function at conference rooms ranging from 10 to 5,000 guests in various media formats.

Assigned VLAN for segmenting network traffic and allowing HD stream for all conference rooms.

Conducted business requirements analysis to understand the business problems at hand.

Maintained excellent product knowledge and applied IT principles to deliver full system benefits for users in all departments.

Ensured consistent strong operational support for all internal/external hotel IT applications and users, while minimizing system outages and downtime.

Created, modified and implemented all SOX IT controls for the IT departments.

Implemented proven methods, timeframe and personnel evaluation to successfully execute new tendencies and technologies.

Managed and ensured the seamless implementation of real time streaming data collection utility.

SR. COMPUTER COORDINATOR R. MALDONADO & CO., PUERTO RICO JUNE 1996-FEBRUARY 1999

Controlled the company’s Data Center, where store reports on day- to-day business sales had to be prepared; produce inventory, back up, and data actualizations.

Performed troubleshooting, repairs and data actualization and restoration.

Conducted maintenance activities, inventory and year end reports. Education

ASSOCIATE'S DEGREE- COMPUTER PROGRAMING OPERATING 1975 PUERTO RICO INSTITUTE OF TECHNOLOGY

ASSOCIATE’S DEGREE- TECHNOLOGY AND PROGRAMMING 1979 UNIVERSITY OF PUERTO RICO BBA- MANAGEMENT IN INFORMATION SYSTEMS TECHNOLOGY 2005 EDP UNIVERSITY, PUERTO RICO Technical Skills

DATABASE/SERVERS:

SQL SERVER 2012, WINDOWS S2000-2012, HP, DELL, IBM, EMC, IBM MAINFRAME. INFRASTRUCTURE:

VMWARE, CISCO ROUTERS, SWITCHES, CABLES, WIRELESS ACCESS POINTS, CAT CABLES 5 & 6, PBX, PMS, KEY ENCODERS, FIREWALLS, ACTIVE DIRECTORY, DOMAIN CONTROLLERS, VPN, LAN, WAN, LARGE DATA CENTER MANAGEMENT AND SECURITY PROTOCOLS. OPERATING SYSTEMS:

OSX, Linux, Unix, Windows, Oracle, Toad, SQL.

HARDWARE KNOWLEDGE:

IMB CPU: ES9000 3090, 3081, 3033, 370/135, 370/148, 4341, RS/6000 Tape: IBM 3420, 3480, Memorex 5400 Automatic tape library. IBM and HP printers and servers, IBM AS/400. SOFTWARE KNOWLEDGE:

IE 4.0, ProComm Plus, Novell Netware V 3.11, DOS V 6.22, Exchange and SQL, TCP/IP, HIS, LSI, Microsoft 7, 8 & 10, Microsoft Outlook and XP, EMC Micros Point of Sales System. TOOLS:

Azure (SaaS & PaaS), SAP, People Soft, ADP, Kronos, Amdocs, Office 365, VOD Software, Visio, Project, Salesforce, Microsoft Dynamics. EMC, IBM, Veritas Net Backup, Acronis.

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