Daniel Espinosa, CAPM

ac6w1l@r.postjobfree.com – (c) 973-***-****

** ***** ****** *** ****, New City, NY 10956

Qualification Summary

Senior-Level Information Technology Director / Project Manager

A Certified Associate in Project Management experienced and technically proficient Senior-level Information Technology Professional with over 15 years of achievement delivering IT-empowered solutions that optimize efficiency and performance for leading companies, including Fortune 500 corporations. Proven ability to drive large-scale programs and projects that streamline business processes, improve services, cut costs, increase capability, and accelerate growth. Trusted business partner who engages both technical and non-technical officers to define business needs and align IT initiatives with broader organizational goals. History of protecting IT capabilities during corporate emergencies and transitions. Strong business acumen with record of designing and implementing best-practice methodologies and work systems into IT operations. Diligent and organized manager with demonstrated capacity to steer high-priority projects from planning through delivery. Tested leader who can build and coach cross-functional teams to success with excellent interpersonal and communication skills along with a proven problem solving ability.

Areas of expertise:

IT Strategy – Business Technology – Business Continuity Planning/Disaster Recovery – Program/Project Management

Process Improvement – Needs Assessment – Requirements Gathering – IT Infrastructure – Network & Systems Security

Data Integrity – Installations/Upgrades/Deployments – Budget Management – Team Leadership - Customer Service - Problem Solving – Vendor Management

Minnesota IT Services – Department of Human Services – St Paul, MN

Minnesota IT Services (MNIT) provides support across the IT spectrum, enabling State of Minnesota agency partners to connect with the Minnesotans they serve and carry out day-to-day business by providing routine management of the systems, networks and hardware that keep the State of Minnesota running.

IT Project Manager / IT Specialist August 2017 – Present

Member of Global and Local Systems Administrator Group for agencies project management tool, Sciforma. An enterprise portfolio and project management system utilized by state agencies integrating and standardizing project management toolsets for all MN.IT Services @ DHS projects, resources capacity management and project reporting.

Member of the Sciforma Steering Committee, responsible for the overall management and coordination of project efforts to ensure business, project and system goals are achieved by providing clear direction and oversight for the utilization of the Sciforma tool.

Member of the NextGen Group. Providing leadership so that project planning and execution activities by the PM, BA and QA disciplines are coordinated, effective and efficient.

Member of various project management groups assisting in the execution of various agencies initiatives.

Sciforma Implementation Project: An ongoing effort to migrate and automate the MN.IT@DHS/MNsure Portfolio Management process from the current agency gateway system to Sciforma. This includes using Sciforma as the project management tool to implement an integrated and standardized project management toolset, time tracking, resource management, and to provide standardized portfolio and project reporting.

Sciforma Time Tracking Implementation Project: An effort for all 900+ MNIT@DHS staff to track their time using Sciforma timesheets in order to better understand time allocation on administrative and operational activities, resource capacity planning and utilization, and overall project activities. Create user documentation and training materials for end users on how to properly track time.

PGA Tour Superstore – Paramus NJ

A privately held Golf and Tennis Retail Chain located throughout the United States with 20+ locations and annual sales over $300M

Services Department supervisor April 2017 – August 2017

Provide “Lead by Example” skills to associates to fulfill corporate initiative of providing world class customer service.

Responsible for overseeing the day to day operations while actively motivating team members to deal with customer needs, issues and other customer service needs to maximize sales opportunities.

DANIEL ESPINOSA, CAPM

845-***-**** – PAGE 2

(PGA Tour Superstore Continued)

E-Commerce Fulfillment Lead May 2016 – March 2017

Responsible for all local store E-Commerce activities related to companies online purchasing initiative.

Work closely with store’s senior management to create a de-centralized E-Commerce program from corporate warehouse location to local in-house facility.

Work closely with Corporate Level Call Center associates to organize, define and execute E-Commerce goals to better fulfill customer needs.

Created Standard Operating Procedures User’s Manual to clearly communicate a best practices methodology for all associates to fulfill, maintain, and execute E-Commerce program initiatives.

Responsible for training new staff E-Commerce roles to be in line with corporate directives

Currently recognized as Corporate #1 E-Commerce Facility in both Sales and Packages movement.

Customer Service Representative April 2015 – April 2016

Provided customers with assistance related to in store product purchases, product repairs, vendor related issues.

Recipient of Quarterly “Lead by Example” Associate award Spring 2016

RR IT Consultants - New York City, NY 2009 to March 2016

Information Technology Consultants

Privately-held consulting firm delivers IT services and solutions to clients across a broad range of industries.

Project Management Consultant

Drive the development, execution, and delivery of large-scale solutions for key clients, leading both technical and administrative aspects of projects. Engage senior client officers to understand business needs and requirements, and translate into technical solutions. Preside over complex, enterprise-wide Business Continuity Planning projects, specializing in Disaster Recovery, systems information back-up, and remote access initiatives. Lead cross-functional teams and oversee scope, schedule, and budget to ensure on-time, on-budget, and high-quality project deliveries.

IT Leadership

Developed and tested Business Continuity Plans with $25K to $50K in allocated resources, ensuring preparedness and establishing response strategy to mitigate damage and business disruption from potential malfunctions and threats.

Designed an effective Business Continuity Plan for a $50M, 75-employee company; achieved 100% uptime for client during Hurricane Sandy while main office had no power, creating remote office facilities for C-Level executives and Citrix-enabled remote access for staff, and used auxiliary file information servers, email servers, and phone system at remote location to sustain operations.

Partnered with Human Resource departments of clients ranging from 50 to 100+ employees to design workflow solutions that grew user productivity for copier, printer, and bizhub stations.

Administered $100K corporate upgrade project from planning through completion, including upgrades to corporate file servers, email servers, routers, and other systems; led hiring and training of 5-member system engineering team.

Organizational Management/Process Improvement

Structured project operations for maximum efficiency and effectiveness, leveraging AGILE, SCRUM, and Traditional Waterfall Project Management Life Cycle Methodologies.

Directed corporate IT teams comprised of as many as 15 system engineers, project managers, vendors, and other staff in pursuit of project objectives, aligning cross-functional resources behind common strategy and vision.

Represented company and clients in relations with external vendors and contractors, ensuring adherence to purchase requirements for budgets ranging from $10K to $50K.

DANIEL ESPINOSA, CAPM

845-***-**** – PAGE 3

Sallie Mae-GRP Financial Services Corp. – White Plains, NY 1995 to 2006

GRP Financial Services Corp. is a leading provider of financial options, products, and services to mortgage banks, thrifts, commercial banks, and investment banks; the company operates as a subsidiary of Sallie Mae, a Fortune 500 corporation managing over $234B in education loans.

Director of Information Technology Systems 1998 to 2006

Devised, developed, and implemented IT solutions to improve organizational performance, efficiency, and capability. Collaborated with senior staff across multiple divisions to define business objectives, developed IT-enabled business solutions, and aligned IT initiatives with broader company goals of growth, profitability, and productivity. Established and administered $150K+ annual budget, and led 10-member project teams including consultants, engineers, and vendors. Managed all corporate IT systems, maintained applications and infrastructure, and led software and systems installations and upgrades.

Attained 99% uptime requirement through design and deployment of a new, multi-tier corporate Disaster Recovery Plan, proactively anticipating and addressing multiple disaster scenarios to limit risk exposure.

Ensured full functionality and proper maintenance of high-stakes server farm vital to company operations, including the file information server, company email server, Citrix remote access server, Intrusion Security devices, and the company’s proprietary SQL database server.

Helped orchestrate and execute the company’s relocation to a new office, providing input on best-practice design strategies to facilitate IT operations while leading the move of all IT systems and infrastructure; quickly restored full technical capabilities to minimize business disruption during period of company transition.

Created and introduced IT procedural manuals for company-wide use, including “End User White Pages” and an enhanced company intranet; codified best practices and grew the technical skillset of company staff.

Negotiated contracts with third-party vendors, protecting and promoting company interests and ensuring the most targeted allocation of company resources.

Prior Roles: Sallie Mae-Grp Financial Services Corp.

IT Systems / Analytics 1996 to 1998

Developed and maintained the company-critical valuation model used in the pricing of company purchased real estate assets.

Designed and supported the asset database system that maintained company-related asset information and generated high-level reports to guide the strategic decision-making of senior management in the sale and valuation of assets.

Senior Analyst 1992 to 1996

Developed corporate financial reports for Senior Management to analyze company growth, and provided IRR and NPV projection analysis, valuation, and projected pricing for company-related real estate purchases.

Education & Professional Certification

Boston University Corporate Education Center – Boston, MA

Project Management Professional Certification Program

University of Hartford - Bloomfield, CT

Bachelor of Science Degree in Economics and Finance

Associate of Science Degree in Computer Science

Project Management Institute – White Plains, NY

Certified Associate in Project Management (CAPM)

New Horizons – White Plains, NY

A+, Network+

Organizations

Project Management Institute - Westchester New York Chapter

Currently pursuing Project Management Professional (PMP) Certification

Technical Proficiencies

Desktop OS: Windows 98/NT/2000/XP/VISTA/WINDOWS 10

Network OS: Novell Netware/Windows Server 2003

Network Protocols: TCP/IP, IPX/SPX, SNA

Applications: Sciforma, SharePoint, Norton Ghost, Symantec Antivirus, Arcserve, Microsoft Office Suite (Word, Excel, Access, PowerPoint, Visio), Project, SQL, Novell GroupWise, Active Directory, PeopleSoft, Citrix, BMC Remedy on Demand.

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