Manager Customer Service

NEVILLE J. CUNNINGHAM

*** ******* **** ● Mountainside, NJ 07092 ● *************@*******.*** ● 908-***-****

OBJECTIVE

To secure a senior management position in F&B – Banquets in the luxury hotel and resort industry.

SUMMARY QUALIFICATIONS

Extensive experience in managing, supervising, and overseeing F&B operations, especially the banquet department for over 20 years. Possess excellent organizational and time management skills. Excellent communications, strong interpersonal, and customer service skills, and attention to detail.

EMPLOYMENT HISTORY

2011-present Eventi, A Kimpton Hotel New York, NY

Food & Beverage Manager

■ Managing and supervising banquet, room service, and stewarding operations

■ other duties include: scheduling, payroll and staff training.

2011 Intercontinental New York Barclay New York, NY

F&B- Banquet Manager

■ Managing and supervising department operations to include payroll, scheduling, and training

2007–2011 Hyatt Regency Jersey City Jersey City, NJ

F&B – Director of Banquet

■ Managed department operations to include: payroll, scheduling, and training staff on service standards

2002–2007 Westin Hotel Times Square New York, NY

F&B - Banquet Manager

■ Managed and trained staff including captains, servers and waiters consisting of union employees

■ Have extensive experience in opening a hotel, the Westin Hotel Times Square NYC in 2003

2001–2002 Sheraton New York New York, NY

F&B - Banquet Manager

Managed staff including captains, servers and waiters consisting of union employees

Supervised department operations, coordinated with sales team and kitchen staff

1999–2001 Marriott Corporation New York, NY

F&B - Banquet Manager, Marriott Newark Airport

Managed staff including captains, servers and waiters

F&B - Banquet Manager, Marriott WTC

Supervised department operations, liaise with sales team and kitchen staff

F&B - Restaurant Manager, Rihga Royal (now the London NYC)

Opened the hotel in 2000, trained & managed staff

1997-1999 St Regis New York New York, NY

F&B – Stewarding Manager

Opening experience; trained and managed staff

EDUCATION

2001 Brooklyn College Brooklyn, NY

Associates’ degree in Hotel/Restaurant Management

SKILLS

MS Word & Excel, Micros, Timesaver, Opera & Daylight, and Delphi

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