Executive Assistant Office

Maleika Matthews

Number: 301-***-**** E-mail: ***********@*****.***

Objective:

To obtain a challenging position that will utilize my leadership skills, impeccable communication, customer relations, organizational skills, and ability to become a team player that surpasses the standards and sets the pace for others to follow.

Experience:

Drive, Raiser Incorporated Forestville, Maryland

October 2015 – Present

Ensured that customer arrived safely and timely to their destination while creating customer satisfaction

Created Excel spreadsheet and maintained files to track mileage, maintenance, and miscellaneous expenses.

Managed routes through use of iPhone app technology

Demonstrated ability to deal peacefully with unforeseen circumstances or delays and use advanced driving techniques to better improve time management and safety

Assured that the vehicle is maintained in excellent condition, cleaned regularly and In-depth knowledge of vehicle maintenance is applied

Accomplished over more than 7000 safe with 5 star rating and successful trips in the span of 1.5 years.

Building a stronger kinder community with positive social interactions

Pick up and deliver food orders

Executive Assistant, Maryland Community Connection Lanham, Maryland September 2013 – June 2015

•Maintain accountability in the office in the absence of the Executive Director

•Streamline administrative process for greater efficiency

•Supervise and train administrative support team and volunteers

•Plan, organize and schedule board meetings, conferences, travel arrangements, conferences and special events

•Expert in Microsoft Suite- Word, Excel, PowerPoint, Publisher and Outlook

•Coordinate front desk and office coverage while assigning and following through task assignments

•Execute problem solving resolution on a daily basis within the organization’s policies

•Recruit over 12 volunteers as life skill counselors and outreach coordinators

•Develop and conduct new employee orientation

•Create partnerships with major corporations and currently have raised $30,000 in donations

•Prepares executive correspondence, presentations, reports and advertising materials Monitor office expenses

•Complete clerical duties, including distributing mail, coping, faxing and ordering office materials

•Create and maintain the organization’s website and social media platforms

Executive Assistant/Marketing Coordinator, The Catholic University of America Washington, D.C. October 2008 – March 2013

•Managed the Office of Summer Sessions which increased enrollment by 11%

•Directly supported the Assist. Vice President of Summer Sessions

•Enrolled students with 100% accuracy using PeopleSoft

•Provided database management for admission and registration

•Managed class scheduling and publication of course schedule while providing the website updates for Summer Sessions through Topaz

•Coordinated office functions, projects and scheduled meetings

•Developed process to reduce the admission process for summer term

•Planned, managed, and executed all special and professional programs

•Managed summer interns including interviewing, tasks delegation, and timesheets

•Knowledgeable in Microsoft Office programs (Word, Excel, PowerPoint, Access, Outlook)

•Responsible for accounting functions such as contract negotiations, bank deposits, office budget reconciliation, and payments for the department

•Ensured office was neat and stocked with necessary supplies for functionality

•Professionally greeted all visitors, staff, students and potential students

•Established a training manual for computer applications and daily functions

•Researched and gathered data to compile end of year annual reports

•Highly recognized by several departments and vendors throughout the university for positive attitude and willingness to assist with deliverables

Quality Assurance Coordinator, Verizon Wireless

Hanover, Maryland September 2005 – March 2008

•Maintained audits for 28 coordinators and PowerPoint presentation to direct supervisors

•Analyzed raw data and developed improvement plan for coordinators

•Volunteered to assist other departments to meet project goals

•Assisted with developing quality assurance plans and standards

•Examined and evaluated coordinators audits to ensure all procedures were in compliance with required standards

•Designed and implemented detailed training document for new hires

Staff Accountant, Classic Residence by Hyatt

Chevy Chase, Maryland November 2004 – August 2005

•Prepared invoices, reports, memos, letters, financial statements and other documents, using Microsoft Word, and Excel.

•Recognized for exceptional customer service skills rated while assisting customers with personal and financial matters.

•Designed and implemented an office training manual for new employees

•Created consolidation journal entries for the clients that had multiple purchases

Account Manager, Coca-Cola Enterprises

Alexandria, Virginia May1999 – April 2004

•Performed cold calls within 45 miles sales territory; established and maintained accounts for loyal customers

•Researched demographics and presented market reports that displayed details on how to maximize company return on investments

•Coordinated sales meetings and negotiated contracts for pricing on goods

•Supervised and trained two employees in distribution

Education and Training:

Bowie State University, Bowie, Maryland

Undergraduate Bachelor of Science in Biology

* MIE Fellow, Phi Sigma Honor Society

Completed FERPA training

Proficient in Microsoft Office Suite, PeopleSoft, Topaz, Word Press

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