Customer Service Office

Hagit Mayo

**** ******* ***** *********, ** *****

650-***-**** *****.****@*******.***

SUMMARY

Holds excellent experience in office admin field by supporting office Managers, attorneys, paralegals and office team Extensive experience in the legal firm and Hi-Tec Company

SKILLS

• Proficient with Microsoft Office Suite: Word, Excel, PowerPoint, Outlook

• Google Docs

• Proprietary Software such as Guardian

• Patent Office Docketing Software (CTS)

• Familiar with Mac & PC

• Fluent in English and Hebrew

PROFESSIONAL EXPERIENCE

Coursera – Receptionist, Mountain view 5/2018 – 7/2018

Maintain a clean and welcoming lobby

Provide an excellent firs point of in person contact for candidates, partners, and industry leaders using Envoy to check in all Guests.

Process incoming and outgoing mail and packages including handling sensitive legal information, and international shipping

Maintain a digital display with an updated weekly schedule and showcasing and welcoming new hires using google suites slide application

Assist with other special projects as requested

Womble Bond Dickinson – Records Clerk, Santa Clara 2/2018 - 5/2018

Creating, Maintaining and tracking files in records management system

Creating Records in out patent docketing management system.

Assisting lead with processing record inactivation’s and transfer forms

Retrieving and re-shelving files.

Daily file runs and pick ups Retrieving files from off site storage

preparing files for off site storage

Conduct of floor scans and audits /

Fragomen Immigration Law Firm - Team Support Specialist. 10/2017 – 12/2017 Temp

Provide general administrative support to legal team

Create electronic and physical client files.

Update client information in database.

Organize, sort and distribute mail.

Using FedEx for incoming and outgoing mail local and International.

Google through Berry Appleman Leiden / Robert Half Legal, Administration Assistant /

I-9 Coordinator 11/ 2016- 4/2017

●Assist Google with the auditing of previously completed I-9 forms

●Review various I-9 forms, work authorization and identification documents accuracy. Identify errors and changes needed.

●Provide high level customer service responses to Googlers regarding routine questions on employment eligibility verification while keeping appropriate i-9 protocol.

●Obtain Googler's sensitive information to complete employment eligibility verification (I-9 Verification)

●Complete, update and verify new i-9 forms

●Update and maintain electronic storage system. Enters all data into Guardian database.

●Collaborate with HR and Project Managers to ensure that the company’s I-9 forms and E-Verify policies and procedures are implemented and documented with 100% accuracy

●Create and maintain various internal report systems and identify compliance issues for

●attention by leadership

●

Bloomingdales, Sales Associate/ Personal Shopper 12/2015 – 10/ 2016

●Provide high-quality customer service for clientele, assisting with merchandise selection and excellent sales service.

●Promoting store specials and offering new store credit card for the customer benefit .

●Opening and closing cash register, tally daily totals, and process money deposits.

●Anticipate customer needs and provide assistance and information on product features

●Maintain in-stock and presentable condition assigned areas

●Remain knowledgeable on products offered and discuss available options to cross sell products

●Team up with co-workers to ensure proper customer service Build productive trust relationships with customers

●Working with an internal mobile device to increase sales and to testing the new technology quality in store

Petersen Dean, Front Desk Receptionist 10/2015 – 12/ 2015

●Interact with individuals of all professional levels.

●Greeting visitors and directing them to the right resources.

●Answering incoming phone calls on multiple lines.

●Prepare and distribute incoming and outgoing mail pickups by the USPS, Fedex and UPS.

●Responsible for maintaining all office inventory including kitchen supplies

●Work closely with vendors for office needs.

Adecco Google Shopping Express, Store Operator 5/ 2014 – 5/ 2015

●Execute daily tasks and inventory validation checks using a range of mobile devices

●Work closely with Retail Management, employees, and Store Leads for ongoing product/process feedback

●Communicate directly with Retail Store Managers to integrate operations processes, troubleshoot issues.

Nixon Peabody, Patent Support Assistant (IDS) 11/ 2013 - 12 2014

●Work closely with attorneys and paralegals to prepare and file Information Disclosure Statements with the United States Patent and Trademark Office (“USPTO”).

●Reviews references cited in related office actions and Notices of Allowance ensuring all references cited in IDS’s have been acknowledged.

●Obtain copies of relevant references utilizing a variety of resources (online databases, foreign patent offices, etc.).

●Proficient in Microsoft Office (Excel, Word, PowerPoint), docketing software.

●Prepare SB08, IDS transmittal and Statement of Relatedness.

●E-file IDS with USPTO.

●utilizing a variety of resources (online databases, foreign patent offices, etc.).

EDUCATION: Western Galilee College, Israel

1994-1996 Studied Public Policy and Human Resources – Degree Not Completed

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