Danielle Watkins

Hempstead, NY

ac6w08@r.postjobfree.com - 347-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

WORK EXPERIENCE

Personal Care Assistant

ALL METRO HEALTH CARE - Lynbrook, NY - December 2013 to Present Administer bedside or personal care, such as ambulation or personal hygiene assistance. Prepare and maintain records of client progress and services performed, reporting changes in client condition to manager or supervisor.

Perform healthcare-related tasks, such as monitoring vital signs and medication, under the direction of registered nurses or physiotherapists.

Participate in case reviews, consulting with the team caring for the client, to evaluate the client's needs and plan for continuing services.

Personal Assistant

AIDES AT HOME - Hempstead, NY - February 2008 to September 2013 Maintain records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager. See more occupations related to this task. Provide patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming. See more occupations related to this task. Bathe patients. See more occupations related to this task. Care for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care. See more occupations related to this task.

Entertain, converse with, or read aloud to patients to keep them mentally healthy and alert. Processing Clerk

GOLD METAL HAIR PRODUCTS - Freeport, NY - July 2003 to June 2004 Responsibilities:

*Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints

*Check to ensure that appropriate changes were made to resolve customers' problems.

*Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

*Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

*Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers

Knowledge:

*Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction

*English Language Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

* Clerical Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.

*Computers and Electronics Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming. Customer Service Representative

PANTHERS HOME IMPROVEMENT - Bellmore, NY - June 2000 to May 2003 Responsibilities:

*Deliver prepared sales talks, reading from scripts that describe products or services, to persuade potential customers to purchase a product or service or to make a donation.

*Contact businesses or private individuals by telephone to solicit sales for goods or services, or to request donations for charitable causes.

*Explain products or services and prices, and answer questions from customers.

*Obtain customer information such as name, address, and payment method, and enter orders into computers

*Record names, addresses, purchases, and reactions of prospects contacted.

*Answer telephone calls from potential customers who have been solicited through advertisements.

*Maintain records of contacts, accounts, and orders.

*Schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations

EDUCATION

Medical Office Administration and Business Diploma in Medical Office Administration Hunter Business School - Levittown, NY

2015 to 2016

Home Health Aide and Personal Care Aide in Home Health Aide AIDES AT HOME Inc - Hempstead, NY

2007 to 2007

Regents Diploma

Freeport high School - Freeport, NY

2001 to 2005

SKILLS

Microsoft Office, Keyboarding, Powerpoint, Microsoft Excel, Access, Accounting, Medical Terminology, Speaking Talking to others to convey information effectively., Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. AWARDS

Hunter Business School

2015

CERTIFICATIONS/LICENSES

Medical Office Administration

August 2015 to Present

Answer telephones and direct calls to appropriate staff. See more occupations related to this task. Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations. See more occupations related to this task.

Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records. See more occupations related to this task. Maintain medical records, technical library, or correspondence files. See more occupations related to this task. Greet visitors, ascertain purpose of visit, and direct them to appropriate staff. ADDITIONAL INFORMATION

TO OBTAIN A MEDICAL OR BUSINESS POSITION WITH AN OPPORTUNITY TO UTILIZE MY EDUCATIONAL SKILLS, AND WHERE HARD WORK AND DEDICATION WILL LEAD TO ADVANCEMENT IN THE HEALTHCARE FIELD.

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