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Business Analyst

Phoenix, Arizona, United States
August 31, 2018

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Senior Business Analyst

Accomplished, self-motivated Business Analyst with extensive experience in application best practices, business case development, software evaluation and selection, implementation project management assistance, and quality assurance. Experienced in leading development and implementation of technology systems. Able to administer budgets, provide support for sales groups, and develop outside partnerships. Excellent presentation, leadership, and communication skills.

CORE SKILLS Strategic Planning & Execution Enterprise Resource Planning (ERP) Meter Data Management Systems Customer Relationship Management (CRM) Customer Information/Billing Systems (CIS) Financial Information Systems Work Management Systems Supply Chain Management Systems Human Resources/Payroll Management Systems


BRUCE A. ARNESON CONSULTING, LLC - Mesa, Arizona 2015–Present

Principal Senior Business Analyst

Deliver functional and technical expertise to support development of business cases for replacement of legacy applications. Provide project management and business analyst services to clients in diverse industries.

Project Management and Business Analyst contractor for a Phoenix-based consulting firm including:

Business Analyst and Process Analyst services on Retail Accounting Business Process review project for the second largest supermarket chain in North America.

Conducted client user team interviews with Directors, Managers and Subject Matter Experts focusing on Accounts Payable, Employee Expense Reimbursement and Fixed Asset processes.

Reviewed and documented business process flows.

Developed current state analysis documentation.

Assisted in the development of Executive Management Presentations to communicate results of review efforts.

Business Analyst services on Central Reservation and Property Management Systems evaluation and selection project for a hospitality company that manages over 220 extended stay hotels in 32 states.

Conducted vendor communications management, resource coordination and scheduling, and documentation management.

Reviewed and documented business functional requirements documentation.

Reviewed and finalized product request for proposals.

Facilitated the review and summarization of request for proposal responses.

Coordinated detailed product evaluation vendor demonstrations.

Assisted in the development of an Executive Management Presentation to seek approval on recommended solution.

Business Analyst services on Commercial Maintenance and Repair Implementation project for a company that manages over 41 cargo shipping ports in the United States.

Product being implemented was NewPort Systems Depot Management System that included work order management for the repair and maintenance of cargo containers and chassis at multiple locations across the country.

Participated in project team planning and status calls.

Documented and tracked open issues.

Business Analyst services for the evaluation and selection of ERP and CRM solutions for a leading provider of educational training seminars, conferences and services.

Conducted vendor communications management, resource coordination and scheduling, and documentation management.

Summarized RFP responses.

Coordinated vendor demonstrations and RFP response reviews.

Business Analyst services for a Subscribers Reporting Project for a cable television, high-speed Internet and phone service provider.

Developed functional design specifications and development of a test plan for major changes to a key operational report.

MICON, INC. - Chandler, Arizona 1989–2014

Partner Senior Business Analyst

Provided functional and technical expertise to over 60 clients in support of the development of business cases for replacement of large legacy applications including: Business Model Definition, Technology Review, Functional Requirements Identification, Development Strategy Formulation, Cost Estimates, Vendor Evaluation and Selection, System Integrator Evaluation and Selection, Contract Negotiation, and Quality Assurance/Implementation Project Management Support.

Delivered estimates and specifications for the acquisition of business applications including work management, enterprise asset management, customer care and billing, financials (general ledger, accounts receivable, fixed assets, financial reporting, budgeting), supply chain (procurement, accounts payable, inventory management), human resources/ payroll, automated metering, customer relationship management, building automation management, mobile workforce management, and maintenance and inspection.

Supported client engagements for investor owned and public sector electric, gas and water utilities, and for state and local government agencies.

Provided implementation project planning assistance, project management assistance and quality assurance services on several client engagements.


Pay/Disbursing Specialist, Joint Uniform Military Pay System

Assisted enlisted personnel and officers with payroll and benefits issues. Completed coding necessary to amend and adjust payroll system issues. Rose in rank from Private (E-1) to Sergeant (E-5) in two years. Honorably discharged with an Army Commendation Medal for meritorious service.


As the Director of MIS for a Phoenix-area health system, directed an implementation team in the custom development of health system applications including patient intake, customer service, patient billing, credit and collections, general ledger, financial reporting, human resources/payroll, accounts payable, accounts receivable and inventory control for a health care system which included five hospitals. Managed a budget of over $3 million and a staff of approximately 30 people including data center operations staff, programmer/analysts, systems programmers, and help desk staff.

As a staff consultant for in the consulting division of Arthur Andersen & Co. (now Accenture) an international technology consulting firm, provided application development services as a business analyst and application programmer on a variety of custom application development projects. Supported client engagements in a variety of industries including electric and gas utilities, banking/savings and loan, manufacturing and precious metal brokerage.


LORAS COLLEGE Bachelor of Arts (BA), Accounting

APICS Certified in Production and Inventory Management (CPIM)

Agile Master Certified

Scrum Master Certified

Scrum Fundamentals Certified


Microsoft Office: Word, Excel, PowerPoint, and Outlook MS Project Visio SharePoint

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