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Service Director

Location:
Green Isle, Minnesota, United States
Posted:
August 31, 2018

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Resume:

John E. Clark

952-***-****

ac6vyh@r.postjobfree.com

SUMMARY OF PROFESSIONAL QUALIFICATIONS

Accomplished and Versatile Management Professional with a proven record of performance and leadership in the competitive Automotive Industry.

Highly effective in motivating, developing, and leading productive teams.

Extensive experience in identifying needs and creating processes and efficiencies.

Demonstrated success in meeting and exceeding revenue and profit objectives.

Skilled in new business development, advertising, and marketing.

Dedicated, innovative, and goal driven; committed to service excellence.

EXPERTISE

Team Leadership & Development

Vendor Relations & Negotiations

Strong Coaching & Motivational Skills

Advertising & Marketing

Strategic Planning & Execution

Budgeting & Finance

Profitability Improvement

Regulatory Compliance

Quality Control Processes

Warranty & Policy

CAREER HIGHLIGHTS

Recruited by company Owner as Parts and Service Director at Matt Saxe Chevy Buick. Rebuilt and trained technician team, streamlined processes, and improved customer service/retention, resulting in revenue growth and profitability.

As Service Manager at Valley Automotive, spearheaded Center of Learning Training Program Certification in all areas for technician team. Led OSHA Formatting and Safety Training program, and initiated Parts and Service efficiencies. Increased profitability by 65% over five years. Grew billable hours from 145 to 280.

Sourced and selected numerous vendors for diverse product lines at four automotive companies. Created and implemented streamlined systems to ensure that all stores would receive their bonuses. Developed and built trusted relationships, resulting in favorable pricing and improved customer service.

As Store Manager at Youngstedt's Companies, successfully exceeded all previous sales records over a five year period. Recruited and trained expert automotive technicians, resulting in increased efficiency and team productivity.

EXPERIENCE

JAY MALONE MOTORS, Hutchinson, MN

Ford Chrysler Dodge, Jeep, RAM Dealership Service Director 2018 to August 2018

Recruited by dealer principle to turn around Service Department through a new training program, and assisted in streamlining process.

MATT SAXE CHEVY BUICK, Belle Plaine, MN

Parts & Service Director 2016 to November 2017

Achieved sales and developed operating goals; ensured excellent customer service.

VALLEY AUTOMOTIVE GROUP, Hutchinson, MN

Service Manager 2011 to September 2016

Successfully trained and led a customer focused team; controlled expenses, worked with vendors, and managed production/inventory control, achieving profitability goals.

YOUNGSTEDT'S COMPANIES, Waconia, MN

Store Manager 2006 to July 2011

Motivated and led a highly efficient automotive care team, exceeding all sales goals.

MORRIE'S AUTOMOTIVE GROUP, Minnetonka, MN

Quick Lane Manager 2002 to August 2006

CONSULTING EXPERIENCE

LANO EQUIPMENT

Fixed Operations Manager/Sale Coordinator Fall 2017

Requested to implement streamlined parts and service departments in a three month contract. Acknowledged by company President for wealth of knowledge in the industry.

MILITARY

UNITED STATES AIR FORCE

Security Forces Staff Sargent Honorable Discharge 1996 to 2002

Trained and led a 13 member team, guarding A, B and C Priority Resources of the Federal Government.

EDUCATION

COMMUNITY COLLEGE OF THE US AIR FORCE, San Antonio, TX

Bachelor's Degree in Criminal Justice

Associates Degree in Social Psychology

Graduate, HUTCHINSON LEADERSHIP INSTITUTE 2015 to 2016

CURO Leadership

Project Management

Personal Assessments

Communication

Ethics

CERTIFICATIONS

Dealer Operator/Executive Manager

General Manager

General Manager - Cadillac

Internet Service Manager

Parts & Service Director

Sales Consultant - Buick

Sales Consultant - Cadillac

Sales Consultant - Chevrolet

Sales Consultant - Pre-owned

Sales Manager - Cadillac

Sales Manager - New

Sales Manager - Pre-owned

Sales Manager - Used

Service Advisor - Cadillac

Service Consultant

Service Manager

Service Manager - Cadillac

Service Manager - Chrysler Dodge, Jeep & RAM

Service Manager - Ford

Technology Expert - Cadillac

Technology Expert - Sales

Technology Expert - Service

Warranty Administration

TECHNOLOGY

Reynolds & Reynolds

Autosoft

Automate

MS Office Suite

COMMUNITY

Design Team Member, Hutchinson Chamber of Commerce 2015 to Present

AWARDS

Top Honors Graduate, GM Fixed Operations Academy 2012 to 2017

GM Mark of Excellence Award 2012 through 2017

TESTIMONIAL

"To know John Clark is to love him. I was fortunate to meet him as part of the Hutchinson Leadership Institute in 2015. In the year I spent with John’s class, I witnessed a selfless human who was willing to cheer on anyone who needed encouragement, and lift someone up who needed help. John has been part of the Hutchinson Leadership Institute’s Design Committee.

His foresight into the needs of business people coming to our program, his immense capacity to care for others and ability to “rally the troops” is awe inspiring. John has the IT factor. Caring, Compassionate, Motivating, and Encouraging. If he says he can do it, he can, and he will. If you are the fortunate business to hire this man, you will never have a single regret about the decision. Be assured he will do what is best for your team, your employees and your business." Mary Hodson, President, Explore Hutchinson



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