Service Director
Resume:
John E. Clark
**************@*****.***
SUMMARY OF PROFESSIONAL QUALIFICATIONS
Accomplished and Versatile Management Professional with a proven record of performance and leadership in the competitive Automotive Industry.
Highly effective in motivating, developing, and leading productive teams.
Extensive experience in identifying needs and creating processes and efficiencies.
Demonstrated success in meeting and exceeding revenue and profit objectives.
Skilled in new business development, advertising, and marketing.
Dedicated, innovative, and goal driven; committed to service excellence.
EXPERTISE
Team Leadership & Development
Vendor Relations & Negotiations
Strong Coaching & Motivational Skills
Advertising & Marketing
Strategic Planning & Execution
Budgeting & Finance
Profitability Improvement
Regulatory Compliance
Quality Control Processes
Warranty & Policy
CAREER HIGHLIGHTS
Recruited by company Owner as Parts and Service Director at Matt Saxe Chevy Buick. Rebuilt and trained technician team, streamlined processes, and improved customer service/retention, resulting in revenue growth and profitability.
As Service Manager at Valley Automotive, spearheaded Center of Learning Training Program Certification in all areas for technician team. Led OSHA Formatting and Safety Training program, and initiated Parts and Service efficiencies. Increased profitability by 65% over five years. Grew billable hours from 145 to 280.
Sourced and selected numerous vendors for diverse product lines at four automotive companies. Created and implemented streamlined systems to ensure that all stores would receive their bonuses. Developed and built trusted relationships, resulting in favorable pricing and improved customer service.
As Store Manager at Youngstedt's Companies, successfully exceeded all previous sales records over a five year period. Recruited and trained expert automotive technicians, resulting in increased efficiency and team productivity.
EXPERIENCE
JAY MALONE MOTORS, Hutchinson, MN
Ford Chrysler Dodge, Jeep, RAM Dealership Service Director 2018 to August 2018
Recruited by dealer principle to turn around Service Department through a new training program, and assisted in streamlining process.
MATT SAXE CHEVY BUICK, Belle Plaine, MN
Parts & Service Director 2016 to November 2017
Achieved sales and developed operating goals; ensured excellent customer service.
VALLEY AUTOMOTIVE GROUP, Hutchinson, MN
Service Manager 2011 to September 2016
Successfully trained and led a customer focused team; controlled expenses, worked with vendors, and managed production/inventory control, achieving profitability goals.
YOUNGSTEDT'S COMPANIES, Waconia, MN
Store Manager 2006 to July 2011
Motivated and led a highly efficient automotive care team, exceeding all sales goals.
MORRIE'S AUTOMOTIVE GROUP, Minnetonka, MN
Quick Lane Manager 2002 to August 2006
CONSULTING EXPERIENCE
LANO EQUIPMENT
Fixed Operations Manager/Sale Coordinator Fall 2017
Requested to implement streamlined parts and service departments in a three month contract. Acknowledged by company President for wealth of knowledge in the industry.
MILITARY
UNITED STATES AIR FORCE
Security Forces Staff Sargent Honorable Discharge 1996 to 2002
Trained and led a 13 member team, guarding A, B and C Priority Resources of the Federal Government.
EDUCATION
COMMUNITY COLLEGE OF THE US AIR FORCE, San Antonio, TX
Bachelor's Degree in Criminal Justice
Associates Degree in Social Psychology
Graduate, HUTCHINSON LEADERSHIP INSTITUTE 2015 to 2016
CURO Leadership
Project Management
Personal Assessments
Communication
Ethics
CERTIFICATIONS
Dealer Operator/Executive Manager
General Manager
General Manager - Cadillac
Internet Service Manager
Parts & Service Director
Sales Consultant - Buick
Sales Consultant - Cadillac
Sales Consultant - Chevrolet
Sales Consultant - Pre-owned
Sales Manager - Cadillac
Sales Manager - New
Sales Manager - Pre-owned
Sales Manager - Used
Service Advisor - Cadillac
Service Consultant
Service Manager
Service Manager - Cadillac
Service Manager - Chrysler Dodge, Jeep & RAM
Service Manager - Ford
Technology Expert - Cadillac
Technology Expert - Sales
Technology Expert - Service
Warranty Administration
TECHNOLOGY
Reynolds & Reynolds
Autosoft
Automate
MS Office Suite
COMMUNITY
Design Team Member, Hutchinson Chamber of Commerce 2015 to Present
AWARDS
Top Honors Graduate, GM Fixed Operations Academy 2012 to 2017
GM Mark of Excellence Award 2012 through 2017
TESTIMONIAL
"To know John Clark is to love him. I was fortunate to meet him as part of the Hutchinson Leadership Institute in 2015. In the year I spent with John’s class, I witnessed a selfless human who was willing to cheer on anyone who needed encouragement, and lift someone up who needed help. John has been part of the Hutchinson Leadership Institute’s Design Committee.
His foresight into the needs of business people coming to our program, his immense capacity to care for others and ability to “rally the troops” is awe inspiring. John has the IT factor. Caring, Compassionate, Motivating, and Encouraging. If he says he can do it, he can, and he will. If you are the fortunate business to hire this man, you will never have a single regret about the decision. Be assured he will do what is best for your team, your employees and your business." Mary Hodson, President, Explore Hutchinson
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