Customer Service Assistant

SANDRA KELLY

KATY, TEXAS ***** (H) 832-***-**** **********@*****.***

PROFESSIONAL SUMMARY

Energetic and experienced child care administrator with a strong background customer service. Experienced in maintaining communication with families ensuring that problems are solved in a timely manner. Highly effective at building passionate, hardworking teams for highest quality of care and programing. Team player with a strong work ethic.

WORK HISTORY

EDUCATION

AUGUST 2017-JULY 2018

Assistant Director Katy KinderCare Katy, Houston

Communicated with parents through enrollment, tours, newsletters, conferences and direct personal communication.

Conducted trainings and mentored staff, consistently improving performance.

Oversaw purchasing and organization inventory.

Implemented educational programs

DECEMBER 2016-AUGUST 2017

Center Director Katy KinderCare Katy, TX

Maintained accurate accounting of tuition and operating reports.

Recruited, selected and retained quality teachers and support staff.

Built constructive and open relationships with families with forthright yet friendly communication.

JULY 2008-DECEMBER 2017

Assistant Director Katy KinderCare Katy, TX

Trained and mentored new employees

Implemented curriculum.

Communicated with parents through enrollment, tours, newsletters, conferences and direct personal communication

Bachelor of Science – Child Development and Family Relationships

Colorado State University, Fort Collins, Colorado

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