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Customer Service Safety Officer

Aledo, Texas, United States
August 31, 2018

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Emmanuel C. Chenny

U.S. Navy Vet with Secret Clearance, in Dallas, TX preferred Location Atlanta. Will Travel

Phone: 682-***-**** Email:

* ***** ** ***** *********** and Scrum Framework, KANBAN, XP, Crystal, Lean.

3+ years as a Scrum Master

Scrum the Toyota way using KAIZEN continuous improvement with PDCA

Capable of bringing overwhelming awareness to projects and applying expert judgement to escalate impediments while keeping team members focused and delivering success in rapidly evolving environment.

PowerPoint, Excel, Word, Information System security, PC Operating Systems, Epic, Soft, Harvest, Corpia and Spread Sheet

Well versed with multiple projects tracking tools like JIRA, RALLY, Version 1, Confluence, Visual Studio

Knowledgeable in Public health policies, Emergency management, Administrative Law

Fluent in English and French


●Master of Public Administration in Public Admin January 2012 to September 2014

●BA in Health Care Studies/Healthcare Administration August 2009 to October 2011

●AS in Applied Science/ Clinical Laboratory May 2004 to July 2006


●Professional Scrum Master (PSM 1) –

●American Society for Clinical Pathology/ Medical Laboratory Tech. (ASCP/MLT)

●Fleet Marine Force warfare specialist (FMF)

●Tactical Combat Casualty Care specialist (TCCC)

Texas Health Resources: Forth Worth, TX Dec 2013 to Present

Scrum Master

Facilitate Backlog refinement, Sprint planning, Daily Scrum, Sprint Review and Retrospective Meetings using Agile Methodology.

Actively participate in Scrum of Scrums to resolve interdependencies among different teams.

Removed impediments by resolving inter-dependent issues by implementing new solutions.

Created and prioritized User Stories from Product Backlog.

Managed Sprint Backlogs, Release scheduling, project duration estimation and forecasting.

Documented Change Requests and worked with business sponsors for approvals on timelines and budget.

Identified, managed and escalated delivery issues and risk to management as needed.

Prevented impediments and distractions that interfere with the ability of actions the development team need to deliver on their goals.

Responsible for two teams, leading and coaching on the THR global encounter payment strategy system process, agile planning and communicating with Sr Leaders. Working with Scrum Teams, knowledge of Kanban and if possible, SAFe.

Microbiologist/ Medical Technology:

ProLab Fort Worth, Fort Worth, TX January 2010 to January 2012


Managing and overseeing laboratory work as well as planning and organizing resources and activities;

Following regular sampling schedules within a specific environment;

Collecting samples, performing cultures, reading and interpreting results, and reporting result to various physicians, clinics and hospitals.

from different types of environments, such as agricultural sites;

Quality control in manufacturing processes, and maintaining accurate and up-to-date records;

Observing, monitoring and identifying microorganisms; tracking of microorganisms in a range of from a range of sources;

Liaising with and providing information and advice to colleagues from non-scientific departments such as Texas Health Department, CDC and department of Health and Human Services.

U.S Navy, Portsmouth, VA July 2004 to July 2007

Supervisor of Inventory Control:

In charge of overseeing the storage of over 20,000 units of blood and blood products worth over 3,000,000.00 dollars and many other equipment such mobile and walk-in freezers and refrigerators worth over a million dollar.

Also, oversaw the testing and distribution and receiving of quality blood and blood products nationwide and internationally to and from Naval Medical facilities located all over the world.

Oversaw all aspects of the department proper functioning such as administration, finances, customer service, public relations, and communications.

Oversaw all aspects of the financial management of the department including budget preparation and monthly reporting.

Developed and maintained departmental workload and financial measures.

Analyzes activities, costs, operations and forecast data to determine the department’s progress toward stated goals and objectives.

Cultivated cooperative partnerships with outside public and private organizations to access resources and improve the efficiency of service delivery of the department.

Conducted studies, prepared reports and advised the Commanding Officer on the feasibility, cost-effectiveness and regulatory conformance of proposals for special projects.

1st Battalion 2nd Marines, Camp Lejeune, NC Jan 2000 – April 2003

Senior company corpsman:

Oversaw the health and well-being, as well as, continuum of care (CoC) of more than 500 marines, and about 10 sailors in the Battalion.

Also, oversaw the education and training of some of over 200 marines in basic first aid and patient care skills.

Provided expert knowledge and oversaw CoC compliance with the Joint Commission on Accreditation of Healthcare Organizations (JCAHO), Privacy act and HIPAA.

Facilitated inter-departmental problem solving, thereby removing barriers and improving service delivery and access to healthcare services and counseling by persons in need of these services.

Oversaw the successful implementation of excellent customer services and very short turn-around time for services provided.

Acted as the primary point of contact for incident reporting, conflict management, and resolution in the Company.

Gave lectures constantly on health promotion, hygiene and preventive maintenance in the command. Also, as a senior corpsman, I oversaw that the overall training climate and environment for training for the marines and sailors was conducive enough in terms safety.

Naval Ambulatory Care Center, Newport, RI July 2003 to June 2004

Serology supervisor and laboratory Safety Officer:

Safety officer with a 0% percent discrepancy in state and national inspection.

In charge of overseeing and maintaining equipment worth over 1,200,000.00 Dollars.

Reviewed and evaluated material provided with proposals, such as environmental impact statements, construction specifications, or budget or staffing estimates.

Participated in the formation and administration of the clinic’s safety policy.


I am U.S. Navy Veteran with extensive knowledge and skills in Agile methodologies particularly in Scrum processes, public administration/policy, management, customer service, and medical technology. I have been well trained in compliance, quality control, and preventive maintenance. Further, from the extensive training while in the military, one is highly adaptable to changing working environment and processes, attention to detail, and an excellent team builder with high skills in conflict resolution. One is also very familiar with and have applied excellently Scrum processes, PowerPoint, Excel, Word, Information System security, PC Operating Systems, Epic, Soft, Harvest, Corpia and Spread Sheet. Last, one has worked as a board member on the Arts and Culture committee of the city of Haltom City in Texas.



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