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Durango, Colorado, United States
August 31, 2018

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**** ***** ****** *****, ********, CO ***** ■ H: 970-***-**** ■ C: 970-***-****

I am a sharp professional whose talents shine in a competitive, innovative and creative environment. I am a dedicated team player, accomplished and energetic, offering superb customer service. I am a motivated leader with strong organizational and prioritization abilities. I have 16.5 years experience in Finance, regulatory requirements and general bank operations. I also have 16.5 years of Safety and Security Manager for the Financial Institutions that I have worked for.

Reliable Complex problem solving

Excellent communication skills Energetic Cash handling People-oriented MS Excel expert

Detail-oriented Excellent time management skills

Excellent work ethic Excels in team leadership

Dependable Strong interpersonal skills

Positive Goal-oriented

Self-sufficient Administration and Management

Express LDD/Operations Processing Specialist II, 02/2014 to 08/2018 American AgCredit – Durango, CO

Provide Outstanding customer Service and specialized assistance in loan processing for standard and complex loans. Review loans to ensure completeness and prepare standard Express Loan Documentation, while following workflow processes, policies and procedures. I work closely with Loan Officers, Underwriters and Title Companies to have an understanding of the loans that we are processing. Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.

Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced. Create, maintain, and enter information into databases. Summary



Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.

Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.

Complete forms in accordance with company procedures. Schedule and confirm appointments for clients, customers, or supervisors. Arrange conference, meeting, or travel reservations for office personnel. Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions. Order and dispense supplies.

Banking Center Manager, 09/2012 to 03/2013

Community Banks of Colorado – Durango, Co

Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders.

Database Maintenance Assisted in the managing of the company database and verified, edited and modified members' information.Multi-tasking Ran the Banking Center making sure all procedures and regulations where being followed. Worked on the teller line and opened new accounts while cross selling products that would benefit our clients.

received employee of the year in 2007 out of our Southwest Region. Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loans.

Educated customers on the variety of loan products and available credit options. Actively recruited and oversaw training for all new branch employees. Implemented annual performance appraisals for all branch staff. Operations Officer, 04/2009 to 09/2012

Community Banks of Colorado – Durango, Co

Mentored, coached and trained 6 team members.

Optimized the overall customer experience through listening to the clients wants, needs and frustrations and did everything that I could to make them happy. Identified inefficiencies and made recommendations for process improvements. Researched banking guidelines and statutory requirements to stay updated on new laws and applications.

We always had a clean audit, our banking center was never a stress for upper management. Teller Manager, 01/2007 to 04/2009

Community Banks of Colorado – Durango, CO

Cross-trained and provided back-up for other customer service representatives when needed. Managed quality communication, customer support and product representation for each client.

Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.

Generated leads for new sales through telephone and email contact with customers. Guaranteed positive customer experiences and resolved all customer complaints. Processed and issued money orders for customers.

Customer Service Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

High School Diploma: General, Jan 1997

Del Norte High School - Del Norte - Co



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