Customer Service Representative

CURRICULUM VITAE OF THEMBELIHLE BUTHELEZI

PERSONAL DETAILS

Names Thembelihle

Surname Buthelezi

ID Number 870**********

Nationality South African

Gender Female

Residential Address H2906 Umjikijolo Street

Esikhawini

3887

Languages IsiZulu, English and Afrikaans

Contact Number 076******* / 073*******

Email Address ******@*****.***

CAREER OBJECTIVE

To gain an entry level position in the corporate world where I will be able to utilize my gained experience by striving for professionalism and excellence in my conduct.I have gained experience as a Customer Service Representative, Bulk Teller, Data Capture,Administration Assistant as well as a Financial Consultant. SKILLS AND ACHIEVEMENTS

-Accuracy and paying attention to detail.

-Excellent typing and communication skills.

-Fast and eager learner.

-Can work well independently and proactive team player.

-Dedicated and passionate worker.

-Punctual.

Target (result) driven.

COMPUTER LITERACY

-MS Office

-MS Word

-Internet Explorer

-MS Outlook

EDUCATION QUALIFICATIONS

SECONDARY EDUCATION

Institution John Ross College

Period January 2001 - December 2005

Subjects Passed English, Afrikaans, Mathematics,

Physical Science, Geography,

Business Economics

TERTIARY EDUCATION

Institution Coastal College, Swinton Campus

Period January 2006 - August 2008

Course Taken Boilermaking and Arc Welding

Major Subjects Mathematics, Physical Science,

Technical Drawing and Plater’s

Theory.

EMPLOYMENT HISTORY

Company Bean Bag Bohemia

Position Head Waitron

Duration 1 August 2007-19 December 2010

Responsibilities Stock ordering, stock taking, stock Capturing, liasing with suppliers,

And general filling of invoices .

Reason For Leaving Retrenchment due to company

Liquidation.

Company Standard Bank Cash Centre

Position Bulk Teller

Duration 1 March 2009-August 2010

Responsibilities Recycling of money(notes),

Identifying counterfeit notes,

Verifying customer money and

Balancing of shifts

Reason For Leaving Greener paustures.

Company MTN Service Provider

Position Customer Service Representative

(and 2IC)

Duration November 2011-September 2014

Responsibilities Processsing of voice and data

Applications for new and existing

Clients. Upgrading customer’s

Lines. Booking client’s handsets

For repairs.

Reason For Leaving Resignation

Company Cell C Call Center

Position Inbound agent and CSR

Duration 6 January 2015-30 March 2017

Responsibilities Handling of incoming outbound calls, Retaining customers, Upgrading

Customer’s lines and offering new

And exist products to clients.

REFFERENCES

Name Phumlani Javier Mthethwa

Position Manager

Company Bean Bag Bohemia

Contact Number 062-***-****

Name Sharon Moodley or Nazira Olivier

Position Line Supervisor Acc Executive

Company Standard Bank Kelly People

Contact Number 086****-***-*** 279 9000

Name Thula Simamane

Position Supervisor

Company MTN SP

Contact Number 082-***-**** or 031-***-****

Name Linda Gumede

Position Team Leader

Company Cell C SP

Contact Number 081-***-****

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