Manager Management
Resume:
DONNA M. ANDREWS
Edgewater, Maryland 21037
Phone: 443-***-****
email: *************@*****.***
OBJECTIVE A position to support company operations
EDUCATION
Chesapeake School of Esthetics January 2015
Bachelor of Science - ACCOUNTING
Arizona State University (ASU) Phoenix, Arizona May 1990
LICENSE/CERTIFICATIONS Licensed Esthetician March 2015
Control Self Assessment Auditor November 2005 - 2013
Certified Internal Auditor March 1998-2013
Certified Public Accountant - Arizona December 1996-2006
Facilitator September 1997
PUBLICATION Contributor, CONTROL SELF-ASSESSMENT: THREATS, TIPS, AND
TECHNIQUES. Institute of Internal Auditors, CSA Library Series 00-1
PROFESSIONAL EXPERIENCE
January 2018 – Present Solace Salon and Day Spa
Esthetician January 2018
Assist Owner with, Quickbooks – General Ledger and Checking account entries
Preform Requested Facial and Waxing Services on clients as necessary
March 2015 – December 2017 Rejuvinations Thereputic Massage and Body Work
Esthetician March 2015
Assist Owner with Sales Tax, Quickbooks Vendor Payments
Quickbooks Payroll, End of Year W2 and 1099 processing
Preform Requested Facial and Waxing Services on clients as necessary
March 2012 – August 2013 United States Postal Service
Management Review Specialist March 2013-August2013
Reviewed Management Operations to ensure best practices and compliance throuought the Organizations
Sarbanes-Oxley (Sox) Review Specialist March 2012-March 2013Dec
Reviewed Management Operations to ensure compliance with laws and regulations relating to Sox.
May 2006 – December 2015 Entrepreneurial Enterprises
Managing Principal
Served as an independent BeautiControl consultant and Pampered Chef Consultant
Founder and operator of DMA Designs, a collectible antique and design business.
Served as Chief Financial Officer of a homeless outreach.
March 2004-May 2006 GEICO
Manager, Financial and Operational Audit March 2002-May 2006
Manage audit staff while they conduct audits assigned by the audit manager
Develop new projects to help F&O audit team meet the goals and objectives of the audit department.
Essential cross company team member for Sarbanes-Oxley (Sox) Implementation and required Sox audits.
March 2002-Febuary 2004 Dimensions Healthcare System
Manager, Decision Support March 2002-March 2004
Manage Various Projects developed to improve and maintain fiscal health of the organization, including nurse-staffing levels, Length of Stay.
Develop new projects to help various units meet goals and objectives of the organization.
Provide analysis to Senior Executive Management regarding key business indicators to aid in the decision process
June 1998-October 2001 CareFirst BlueCross BlueShield
Compliance Audit Manager September 2000-October 2001
Manage State and Federal Compliance Auditors for the performance of compliance audits within the various divisions of CareFirst to monitor compliance with the laws and regulations of the Federal government and Maryland, Virginia, District of Columbia and Delaware
Develop compliance team performance criteria and measure performance results
Plan special projects requested by CareFirst management.
Responsible for ensuring team and department goals and objectives are achieved
Consult with management on high profile legislative implementation; including GLB, HIPAA, and the Maryland Clean Claims Act.
Evaluate business risk for audit plan development in conjunction with Audit Director
Manage follow-up activities to ensure corrective action plans are implemented
Implement quality improvement processes within Corporate Audit Services
Coach and mentor team members and other staff as requested
State Compliance Audit Team Leader October 1999-September 2000
Supervised two State Compliance Auditors for performance of compliance audits of the various divisions within CareFirst
Conducted state compliance audits for compliance of various divisions within CareFirst
Consulted with management and legislative implementation teams to improve business process and effectively implement legislation
Researched technical audit issues to improve audit processes
Preformed Control Self-Assessment Workshop for Maryland Appeals Legislation
Developed and taught Risk Assessment training to entire audit staff
State Compliance Auditor June 1998-October 1999
Conducted state compliance audits of various divisions within CareFirst to monitor compliance with the laws and regulations of MD, VA, DC
Consulted with management and legislative implementation teams to improve business process and effectively implement legislation
Researched technical audit issues to improve audit process
Assisted Director with state compliance risk assessment and audit plan development
Aided in developing the Audit Manual
October 1990-May 1998 State of Arizona
Senior Internal Auditor December 1996-May 1998
Arizona Department of Transportation (ADOT)
Planned, conducted, and functioned as a lead auditor for performance, compliance, and financial audits of the Department’s various divisions, including reviews of internal control systems and security issues
Planned and conducted Control Self-Assessment Workshops, using the latest techniques and control model frameworks
Consulted with management to improve business processes and the internal
control system
Aided in the development of Internal Control training for management
Researched technical audit issues to improve audit processes
Participated and attend various IIA and International conferences
Program Compliance Auditor April 1995-December 1996
Arizona Department of Liquor Licenses and Control (DLLC): Compliance Division
Conducted audits of licensed establishments to determine compliance with
statutes
Designed and implemented new auditing procedures
Testified on behalf of the Department at hearings, board meetings, and in
Superior Court
Revenue Field Auditor August 1991-April 1995 August 1991-April 1995
Arizona Department of Revenue (ADOR): Corporate Audit Unit
Conducted field audits of business entities to determine compliance with the withholding and unclaimed property statutes
Represented ADOR to unclaimed property holders
Developed audit procedures and audit training program for unclaimed
property
Completed all corporate audit training classes & answered corporate audit
phone questions
Fiscal Services Specialist October 1990-August 1991
` Arizona Department of Revenue (ADOR): Comptroller’s Office
Identified problems and made recommendations for improving processing
and computer systems for all tax types and accounts receivables
Reviewed, identified, and made recommendations for problems with
accounting ledgers maintained on the System 36
Analyzed, submitted, and made recommendations on problem logs to
taxation system support division
Evaluated the accuracy of new accounting reports prior to implementation
LEADERSHIP
Faculty USDA Graduate School, CIA Review Class
Facilitator Governor’s Employee Recognition Day Committee
Governor’s Office for Excellence Recognition Award Recipient,
ADOT’s Facilitator Team
Seminar’s Chairperson, Institute of Internal Auditors
Institute of Internal Auditors, member at large
Instructor, Lamber’s CPA Review
DLLC State Employees Charitable Campaign Coordinator
Faculty, ADOR-Tax Seminar
Employee of the Month, ADOR-Comptroller’s Office
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