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Office Customer Service

Orlando, Florida, United States
August 31, 2018

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Shannon Chatterton


Objective: Energetic, competent professional with a demonstrated ability to perform clerical tasks. Effectively while delivering outstanding customer service in a busy office setting. Skills:

● Excellent organizational skills

● Strong customer relations skills

● Computer proficiency

● Medical terminology

● Word processing and typing

● Data collection

● Scheduling and maintaining appointments

● Accounts Payable/Collections


Office Administrator 2015-2018

LaBella Associates, Rochester NY

● Archive/Retrieve company records/files

● Accounts Payable Entry/Collections

● Cover front desk when needed

● Assist in accounting department with making calls, filing invoices, and etc.

● Manage and organize all file areas of the Rochester office

● Order Supplies when needed

● Mail duties/sort and assist in incoming/outgoing mail

● Assist in Administrative Duties

● Travel Arrangements for Employees

Release of Information Specialist 2012-2015

Healthport, Rochester NY

● Release of patient records in accordance of request/releases

● Managed work according to HIPPA and state regulations

● Quality check of medical records

● Maintain office supplies and inventory

● Data entry of records requested

Medical Secretary

Westside Orthopedics, Rochester NY 2010-2012

● Schedule and corroborate medical appointments

● Determine and set up office procedures and routine visits

● Heavy phone usage

● Patient charges/collect co-pays

● Maintained physician surgical schedule

● Maintained medical records

Office Assistant/Access Associate 2006-2010

Rochester General Hospital, Rochester, NY

● Communicated with multiple departments for plan visits

● General clerical duties

● Collect office co-pays

● Insurance verifications

● Schedule appointments/appointment reminders

● Insurance Verification

● Administrative Duties


AS in Administrative Information Processing 2006


Furnished upon request

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