Dhanalakshmi.V

Flat No *, Machinayakanapally,Panchakshipuram Post,

Hosur Tk-635110, Krishnagiri District, Tamilnadu.

Mobile: +919*********/ Email Id:ac6vo6@r.postjobfree.com

Career Objective:

Seeking a better position as a Hospital Admin & Medical Record Incharge in a suitable and reputed health center, where I can skillfully utilize my administrative skills and abilities. Wishing to gain more experience in this profession by assisting the renowned medical practitioners and thereby contribute to become a valuable asset of the organization through intelligent application of knowledge and experience with continuous learning.

Career Summary:

Highly detail-orientated and professional with 13 years of experience in Medical Records and Hospital Administration who can bring organized and efficient management to medical documentation, record keeping, coding etc., Proficient at identifying and retrieving patient medical records and reconciling discrepancies. Proven work experience administrator in providing technical and moral support to ensure optimal staff motivation and performance as well as patient satisfaction by proper service delivery backed with a Master Degree in Hospital Administration.

Professional Strength:

Strong experience and technical knowledge in administration of a hospital and health care facility

Strong knowledge in meeting NABH standards in relation to Hospital Administration and MRD

Ability to perform tasks as per the policies and procedures of the organization

Possess good management and supervisory skills

Familiar with statistical analysis and quality control

Strong knowledge and experience in Medical records, ICD-10-CM coding, EMR Implementation, Picture Archiving and Communication System (PACS), medical terminology, census, indexing etc.,

Ensure the quality of care by evaluating Medical Records

Possess excellent communication skills and report writing skills

Coordination and networking skills

Ability to work as a team

Professional Accomplishment:

Customer service-oriented administrative and record organization strategies

Executed customer feedback system that helped in reducing major discrepancies

Reduced patient registration time by 10 Minutes on average installing three billing systems in the waiting area and asking computer literate clients to fill out the online form.

Streamlined and systematized staff attendance and timings

Streamlined Ward Management and billing system in the hospital

Appointed new MOD and reduced work burden to HODs from doing Manager on Duty function

Established Vishaka Committee (Sexual Harassment Committee) to address work place sexual harassment.

Formed grievance committee meeting representing all departments

Ensured zero complaints from hospital premise during inspection from local municipality body by keeping the premise clean.

Emphasized and executed periodical staff review meeting with presentation for performance analysis

Reduced unnecessary overtime payment and saved costs (Contract and Nursing Staff)

Formed various committed members to work on NABH accreditation for the Hospital.

Maintained Medical Records in the expected NABH standards and quality and to make use at

all level by beneficiaries.

Examined diagnosis codes for completeness, specificity, and appropriateness to services rendered

Increased medical records management ease by developing and implementing a novel records handling system

Decreased record related discrepancies by 67% by introducing and implementing a solid data check system

Timely implemented a system which automatically reviewed records for completeness and accuracy

Identified and corrected 5200 discrepancies in existing data by performing a thorough check of the existing medical records system

Key Responsibilities Handled as Administrator & MRD Incharge:

Coordinating the activities relating to the quality assurance programme in the hospital and NABH accreditation process.

Assessing and establishing lab quality, imaging quality, record maintenance, infection control, disaster management, hospital infection control, disaster management, ambulance services and fire safety.

Disciplinary grievance handling, patient handling relating issues, biomedical waste management, radiation safety. Manpower and training related issues.

Upkeep of infrastructure, equipment, legal documents.

Organization of mock drills (fire code, blue red alerts, emergency preparedness and management)

Coordinating the internal quality audit issues.

Procurement of materials, consumables and equipment and stationery.

Hospital management information systems.

Preparation of various reports and organize periodical HOD review meetings monthly.

Upkeep of sanitation of hospital and landscaping.

Commercial activities (contracting out of sanitation, security, pest control and housekeeping) and renewal of agreements for outsourcing.

Maintenance of provision of round the clock electricity, water supply and cleanliness in the hospital premises.

Preparation of duty rosters and provision of alternative arrangements of staff in case of leaves of staff or extra ordinary emergency.

To report to the higher authorities about surplus/ shortage of staff.

Develop guidelines for medical care and medical records maintenance

Review and evaluate patient records for quality, adequacy of patient care, monitor staff for

compliance with policies

Evaluate medical record keeping, quality, content, format, accuracy, staff compliance with

documentation policies

Codify and classify diseases, injuries and external causes according to latest pattern formulated by as ICD-10 as NABH Standard.

Prepare disease index as per ICD-10 code

Initiate medical record by searching master patient index; identifying existing patient records or need to assign a new number; interacting with registration areas and physicians' offices for information verification; processing or creating the record folder.

Ensure medical record availability by routing records to admissions and emergency departments, physicians, and other authorized hospital staff; maintaining chart location systems.

Resolve medical record discrepancies by collecting and analyzing information.

Maintain historical reference by abstracting and coding clinical data, such as diseases, operations, procedures, and therapies, using standard classification systems; filing documents.

Prepare statistical reports by collecting and summarizing medical care and census information, such as types of diseases treated, surgery performed, and use of hospital beds.

Provide medical record information by answering questions and requests of patients, hospital staff, law firms, insurance companies, and government agencies.

Maintain patient confidence and protect hospital operations by keeping information confidential; following release-of-information protocols.

Maintain the stability and reputation of the hospital by complying with legal requirements.

Implementation of Right to Information

Employment Details:

1.Worked as a ‘Medical Record Technician’ from 2007 to 2011 at The Bangalore Hospital, Bangalore.

2.Worked as a ‘Medical Record Officer from May - 2011 to May 2013 at Rangadore Memorial Hospital, Basavanagudi, Bangalore

3.Worked as ‘Medical Record Incharge and Hospital Administrator’ from April – 2013 to January – 2018 at The Oxford Medical College & Research Centre, Attibele, Bangalore.

4.Working as ‘Medical Record Incharge and Administrator’ at Gunam Super Speciality Hospital, Hosur from January 2018 till date.

Education Details:

No

Qualification

Institution

University

Duration

%

1

SSLC

Hardwick High School, Mysore.

State Board

2003

66%

2

II PUC

Jr. Maharani`s College, Mysore.

State Board

2005

60%

3

B.Com

CMJ University

CMJ University

2010-2012

72%

4

DMRT

CSI Holdsworth Memorial hospital

Central Board

2005-2007

80%

5

MBA (Hospital Administration)

VS Prasanna Bharathi University

Central Board

2015-2017

70%

TECHNICAL SKILLS:

Attune - Medical Billing software, Medical Records databases, and ICD-10-CM coding.

Experience and knowledge in HIMS, EMR

Experienced in composing and editing letters, memos, communications and reports.

Utilize Windows XP, MS Office 2007/10 – Word, Excel, PowerPoint, Access, Internet Explorer, email.

PERSONAL VITAE:

Parents : Vedamanikam & Mary

Spouse Name : Suresh

Date of Birth : 01-05-1988

Gender : Female

Nationality : Indian

Contact Address : Flat No 4, Machinayakanapally, Panchakshipuram Post

Hosur Tk-635110, Krishnagiri District, Tamilnadu

Marital Status : Married

Language known : English, Kannada, Telugu, Tamil & Hindi

Hobbies : Gardening, Listening to Music & Reading novels

Declaration:

I, hereby declare that the data furnished above are true to the best of my knowledge and belief.

Date:

Place: (Dhanalakshmi. V)

Healthcare Professional with 13 years’ Experience

Medical Record Incharge cum Administrator

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