Customer Service Data Entry

VICTORIA RAY

***** ******** ***** *******, *******, VA 20148

571-***-**** - ********@*****.***

SUMMARY

Administrative Professional with over 25 years of experience in various industries such as financial, medical, and interior design; specializing in the discovery and implementation of cost savings.

PERSONAL ATTRIBUTES

A hard working, diligent, success-oriented employee who works effectively as an individual contributor or as a team player.

SKILLS

MS Office (Word, Excel, PowerPoint)

QuickBooks (data entry, financial analysis)

WORK HISTORY

Dulles Electric Supply Lighting - Sterling, VA

High End Residential Sales Administration 09/2016 to 6/2018

Only person to be selected to plan the lighting for a noted custom home builder’s personal home, resulting in his utilizing my services for his next five builds

Optimized the implementation of lighting plans with the most appropriate balance of quality and cost, generating significant positive customer feedback

Fine-tuned orders, resulting in extraordinarily timely completion

Successfully managed the company’s largest project, a 10,000 sq. ft new house build

Commercial Bid Coordinator 05/2013 to 08/2016

Defined this job and first to fill it

Converted requirements into bids that were submitted to manufacturers

Assured deadlines were met or beat

Prepared specification sheets for awarded projects Office Team – Herndon, VA

Various Staffing Positions 01/2010 to 04/2013

Procured supplies, set up new offices, customized spaces, organized seminars

Audited mortgage company insurance files

Accounts payables processor for a liquor distributor Fidelity Investment Services – Westlake, TX

Retirement Services Associate 09/2007 to 03/2009

First to setup Direct IRAs

Accurately processed individual time sensitive IRA transactions

Saved time and money by avoiding third party processing costs

Met and exceeded monthly goals

Sparks Family Medicine Ltd – Las Vegas, NV

Front Office Associate and Medical Records Supervisor 03/2005 to 08/2007

Developed a records management system

Set up appointments for patients and balanced daily payments

Coordinated in-service seminars

Audited and scanned medical records in preparation for an electronic medical filing system

Chase Bank formerly known as Bank One Fort Worth – Fort Worth, TX Corporate Administration, Cash Management, Customer Service 06/1982 to 03/2002

National Award for creating an employee recognition program which boosted morale

State Award for implementing a train-the-trainer program which saved significant time and money

One of 12 employees (50,000 employee organization) selected to create a national cash management customer service department, resulting in extremely cost effective, streamlined paperwork

Discovered the need for title escrow accounts for bankruptcies which brought in thousands of dollars for the Bank; earning several awards EDUCATION

Business Administration Studies

Texas Christian University - Fort Worth, TX

Tarrant County College - Fort Worth, TX

Indiana University Bloomington - Bloomington, IN

Associates Degree

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