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Customer Service Sales

Sebring, Florida, 33870, United States
August 30, 2018

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Tammy R Stanborough

**** ****** **** *****

Sebring, FL 33870

Phone: 863-***-****



My objectives are to grow within a company and move up to possibly a management position. I love to do Customer Service as well as sell. I am creative and love to market. My hopes is for my work place is to be part of my family.

Ability Summary

1. My best abilities are selling and customer service. I grew up with my parents owning a very successful large Jewelry Manufacturer in NYC. I have been around business and sales my whole life. I was V.P. and helped in building their company with sales, designing and marketing. I was blessed to travel all over the world due to this industry. With that said I started my own Jewelry designing/Marketing business 25 years ago. I designed, sold and marketed my own creations. I started the insurance Industry in 1999 as a 440 Professional license PCSR to a 220 License Agent in 2007. I have been a very successful agent in Broward County. I love talking to people and taking care and to educate them with their insurance, and financing needs. Employment History

Personal Account Manager

02/2013 - 07/2018 Heacock Insurance Group Inc 32313 Broadway St., Sebring, FL

* Personal Lines department - Account Manager Representative & Sales

* Managing a large book of business -2000 clients

* Duties - cross sell existing book, quoted & bound new business, underwriting, processing applications and endorsements.

* Supported two producers new business

* Homeowners - Security First, Tower Hill, American Integrity, Capitol Preferred Southern Fidelity, Southern Preferred, Federated National, Gulftream, American Traditions, Modern USA, United P&C, Universal P & C, Bankers, Peoples Trust, TAPCO, Burns & Wilcox, Lloyds of London, Foremost

* Flood - NFIP, Tower Hill,Bankers Flood, American Integrity Flood.

* Auto - Auto Owners, Travelers, Safeco, Progressive, Foremost

* Program used: Applied Rater and Epic program

* Attended Auto Owners Convention Class

* CISR - Designation Class - Agency Operations Certificate

* Head of our committee

* Paid Hourly plus comisson on new business

Customer Service Representative (CSR)

01/2011 - 12/2012 Insurance Express Inc 2005 Vista Pkwy # 200, West Palm Beach, FL

* Customer Service Representatve - Personal Lines Department

* Serviced a book of business of 1500 clients

* Duties: Underwriting, Quoting, processing payments, applications. Cross selling and New business

* Program used: Agency Manager

* Paid salary plus commisson on new business

Insurance Agent

11/2006 - 07/2010 Best Insurance Tamarac 8050 N University Drive, Fort Lauderdale, FL

* Professional 220 Sales Agent - Advisor

* Personal and Commercial Lines

* Duties: In/Out bound Call Customer Service & New Business, Underwriting, Cross Sell, Process applications and endorsements.

* Program used : Tam Agency Manager

* Homeowners & Flood: Tower Hill, Citizens, Foremost, Federated National Peoples Trust, Gulfstream, TAPCO, Burns Wilcox

* Auto : Progressive, Mercury, Safeco, Travelers, Met Life

* Six months extensive sales course

* Won top sales agent three years in a row

* six months extensive "Sales" Course

* Paid $36,000 Salary 1st year. Commisson as of the 2nd year - New & Renewal Customer Service Agent

08/2002 - 10/2006 Coral Springs Auto Tag &


10237 W Sample Rd, Pompano

Beach, FL

* Professional Customer Service Representative

* Tag and Title Services

* Personal Lines and Commercial Lines General Liability.

* Duties: Walk ins, in and out bound calls for quoting Processed,underwiriting, applications and payments.

* Processed registration renewals and title transfers

* In charge of cashing out all registers and deposits.

* Paid Salary plus Commisson

* Program used Quick Quote

* 440 Insurance License

Customer Service Agent

08/1999 - 06/2002 Unistar Insurance West Palm Beach & Browad County, Pompano Beach, FL

* Customer Service Representative

* Personal Lnes & General Liability Commercial

* 440 Insurance License

* Duties: Process daily spread sheets - Sales and Commissons. Customer service on walk in and in bound calls, processed payments underwritng and endorsements. Quoted and bound new business.

* Program used Tam & Quick Quote

* Paid Salary plus commisson on new business

Education and Training





Location Degree


Course of Study


National Alliance


Sarasota, FL

Vocational School


CISR Designation

Agency Operations

08/2008 Best Insurance Tamarac, FL

Vocational School


Extensive Sales Course


State of Florida





Vocational School


Agent - 220 License

08/1999 National Alliance

West Palm

Beach, FL

Vocational School


CSR- 440




Brooklyn, NY Bachelor's Degree Business Management

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