Customer Service Sales
Resume:
Tammy R Stanborough
Sebring, FL 33870
Phone: 863-***-****
Email: ***************@*****.***
Objective
My objectives are to grow within a company and move up to possibly a management position. I love to do Customer Service as well as sell. I am creative and love to market. My hopes is for my work place is to be part of my family.
Ability Summary
1. My best abilities are selling and customer service. I grew up with my parents owning a very successful large Jewelry Manufacturer in NYC. I have been around business and sales my whole life. I was V.P. and helped in building their company with sales, designing and marketing. I was blessed to travel all over the world due to this industry. With that said I started my own Jewelry designing/Marketing business 25 years ago. I designed, sold and marketed my own creations. I started the insurance Industry in 1999 as a 440 Professional license PCSR to a 220 License Agent in 2007. I have been a very successful agent in Broward County. I love talking to people and taking care and to educate them with their insurance, and financing needs. Employment History
Personal Account Manager
02/2013 - 07/2018 Heacock Insurance Group Inc 32313 Broadway St., Sebring, FL
* Personal Lines department - Account Manager Representative & Sales
* Managing a large book of business -2000 clients
* Duties - cross sell existing book, quoted & bound new business, underwriting, processing applications and endorsements.
* Supported two producers new business
* Homeowners - Security First, Tower Hill, American Integrity, Capitol Preferred Southern Fidelity, Southern Preferred, Federated National, Gulftream, American Traditions, Modern USA, United P&C, Universal P & C, Bankers, Peoples Trust, TAPCO, Burns & Wilcox, Lloyds of London, Foremost
* Flood - NFIP, Tower Hill,Bankers Flood, American Integrity Flood.
* Auto - Auto Owners, Travelers, Safeco, Progressive, Foremost
* Program used: Applied Rater and Epic program
* Attended Auto Owners Convention Class
* CISR - Designation Class - Agency Operations Certificate
* Head of our committee
* Paid Hourly plus comisson on new business
Customer Service Representative (CSR)
01/2011 - 12/2012 Insurance Express Inc 2005 Vista Pkwy # 200, West Palm Beach, FL
* Customer Service Representatve - Personal Lines Department
* Serviced a book of business of 1500 clients
* Duties: Underwriting, Quoting, processing payments, applications. Cross selling and New business
* Program used: Agency Manager
* Paid salary plus commisson on new business
Insurance Agent
11/2006 - 07/2010 Best Insurance Tamarac 8050 N University Drive, Fort Lauderdale, FL
* Professional 220 Sales Agent - Advisor
* Personal and Commercial Lines
* Duties: In/Out bound Call Customer Service & New Business, Underwriting, Cross Sell, Process applications and endorsements.
* Program used : Tam Agency Manager
* Homeowners & Flood: Tower Hill, Citizens, Foremost, Federated National Peoples Trust, Gulfstream, TAPCO, Burns Wilcox
* Auto : Progressive, Mercury, Safeco, Travelers, Met Life
* Six months extensive sales course
* Won top sales agent three years in a row
* six months extensive "Sales" Course
* Paid $36,000 Salary 1st year. Commisson as of the 2nd year - New & Renewal Customer Service Agent
08/2002 - 10/2006 Coral Springs Auto Tag &
Insurance
10237 W Sample Rd, Pompano
Beach, FL
* Professional Customer Service Representative
* Tag and Title Services
* Personal Lines and Commercial Lines General Liability.
* Duties: Walk ins, in and out bound calls for quoting Processed,underwiriting, applications and payments.
* Processed registration renewals and title transfers
* In charge of cashing out all registers and deposits.
* Paid Salary plus Commisson
* Program used Quick Quote
* 440 Insurance License
Customer Service Agent
08/1999 - 06/2002 Unistar Insurance West Palm Beach & Browad County, Pompano Beach, FL
* Customer Service Representative
* Personal Lnes & General Liability Commercial
* 440 Insurance License
* Duties: Process daily spread sheets - Sales and Commissons. Customer service on walk in and in bound calls, processed payments underwritng and endorsements. Quoted and bound new business.
* Program used Tam & Quick Quote
* Paid Salary plus commisson on new business
Education and Training
Completion
Date
Issuing
Institution
Location Degree
Received
Course of Study
11/2017
National Alliance
Institute
Sarasota, FL
Vocational School
Certificate
CISR Designation
Agency Operations
08/2008 Best Insurance Tamarac, FL
Vocational School
Certificate
Extensive Sales Course
02/2007
State of Florida
Insurance
Ft.
Lauderdale,
FL
Vocational School
Certificate
Agent - 220 License
08/1999 National Alliance
West Palm
Beach, FL
Vocational School
Certificate
CSR- 440
06/1989
Kingborough
College
Brooklyn, NY Bachelor's Degree Business Management
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