Customer Service Sales

Professional Summary

Professional counselor and advocate with extensive training in social, behavioral, industrial, developmental, cognitive and statistical psychology. I bring with my potential hire, multiple years of experience in advisory service, leadership, applied and basic research, test administration, data collection, statistical analysis and ethical psychological experimentation.

Through my experience as a Childcare Counselor at The Methodist Home, a group home aimed at the restructuring the emotional, social and psychological development of Foster youth, in Lowndes County. I successfully provided individualized therapeutic interventions and developmentally appropriate education to clients. All interventions and means of ethical therapies were geared towards children and adults of various ethnic and socio-economic backgrounds.

Education

Valdosta State University, Valdosta, GA - Bachelor of Science (BS) in Psychology, May 2017

Through degree matriculation, I obtained experience and training in multiple sectors of human psychology. These areas include: child psychology, cognitive psychology and neurological psychology, child care, child nutrition, record keeping, case management, data collection and analysis, advanced critical thinking, abstract reasoning and efficient time management.

Professional Strengths

•Knowledgeable in human psychology and sociology

•Proficient in latest versions of Microsoft Office, Word Press, IBM SPSS statistics software, Caresuite/Quickmar, Kaleidacare systems

•Data entry 70 WPM

•Ability to work within a treatment team

•Strong interpersonal skills, trained in conflict resolution and team building

•Mature and sensitive to cultural, individual and socio-economical differences in clients, staff, foster parents and families served

•Certified in CALM de-escalation techniques

•Certified in CPR

•Excellent knowledge of curriculum requirements for university and pre-professional programs

•Superior grasp of guiding principles of a higher education environment

•Exceptional expertise in academic support techniques and plans

•Outstanding proficiency in academic advising principles

•Sound professionalism and confidentiality instincts

•Highly organized, analytical, with the ability to multi-task and work well under tight deadlines

Employment Experience

Childcare Counselor Valdosta, GA

The Methodist Home for Children and Youth

08/2017 – 08/2018

Advocate to youth ages seven to seventeen in a group home setting. Performed daily tasks such as: maintained timely and accurate data reporting for enrollment, maintained parent contact, schedule medical and dental exams, monitored med changes and distributed meds, maintained all Medication Administration Records (MAR) to government issued standards, provided meals, assisted with the development of scholastic competency, escort youth to appointments and extracurricular activities, reported daily logs of behavior and overall disposition, provided support and positive role modeling for children/adolescents who have been legally separated from biological family setting, actively participated in weekly meetings, made valuable contributions to client treatment plan.

Electronic Technician and Sales Associate Valdosta, GA

Wal-Mart

06/2017 – 11/2017

Sold home electronics while maintaining department, Assisted with orders and product inventory, Provided quality customer service on a daily basis with the sales and any questions in regards to other supplies and or packages that are for sale in the department, Upsold regularly to customers and educated them about all of the opportunities for products, Provided customers with technology based solutions for small business and home owners, Promoted Wal-Mart directives to drive sales, profit, and customer experience.

Research Assistant

Psychology Department, Valdosta State University Valdosta, GA 08/2015 – 05/2017

Conduct literature reviews, Collect and analyze data, Prepare materials for submission to granting agencies and foundations, Prepare interview questions, Recruit and/or interview subjects, Maintain accurate records of interviews, safeguarding the confidentiality of subjects, as necessary, Summarize interviews, Provide ready access to all experimental data for the faculty researcher and/or supervisor, Request or acquire equipment or supplies necessary for the project, Manage and respond to project related email, Prepare, maintain, and update website materials, Supervise undergraduate students working on the research projects, Attend project meetings.

Clerical Administrator

Office of Student Life, Valdosta State University Valdosta, GA 06/2013 – 05/2017

Answer telephones and relay messages to appropriate recipients, manage files/folders and compile records using computer database systems, administer official contracts and memorandums of agreement/consent, prepare, monitor and update reports to oversight agencies, make recommendations to management on how to effectively use staffing flexibilities, maintain daily logs, records and calendars, assist in the maintenance of daily work schedules, lead tours around campus facilities.

Lead Customer Service Associate/Crew Trainer Valdosta, GA

Zaxbys

08/2012 - 05/2017

Promoted and recognized for team building, leadership and consumer advocacy.

Ensured quality customer service to the guests, handled cash and credit transactions, conferenced with managers to discuss employee-management relations, advised employees on proper workplace conduct, trained new hires, engaged in enthusiastic, motivating, sales-oriented service, maintained a positive and zealous disposition, oversee the completion of all opening and closing duties.

NICHELLE PIERCE

(404) -259- 0349

***************@*****.***

3161 Spicy Cedar ln

Lithonia, GA

30038

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