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I.T Technical Support

Lipa, Batangas, Philippines
August 30, 2018

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Arao, Raymil C.

#*** *** ********* *** ***** Batangas

Mobile: 099********



Use degree of information technology and previous experiences in diagnosing software and hardware problems for the benefit of the company as a Technical Support Specialist.


June 2018 up to Sept 2018 I. T Technical Support Staff at

Hashtech Inc

2nd Floor Roxas Strip Bldg. Libertad St. cor. Roxas Blvd Pasay

Diagnosing and solving hardware or software faults

Check and Troubleshoot Chinese bank drivers

Manage china vpn that needs in transacting Chinese bank accounts

Assign in finding hardware parts that needs to purchase

Monitoring of 3 ISP and make sure that if the main ISP is down fail over will happen

Coordinate with Chinese officer for all the software and hardware they might need

Manage PC/User using Active Directory


Sept 2016 up to May 2018 I. T Technical Support Staff at

Monaco1 International Inc

27th Floor Techzone Bldg. Sen. Gil Puyat Ave Makati

Install and configure computer hardware operating systems and applications

monitor and maintain computer systems and networks

Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues

Troubleshoot system and network problems, diagnosing and solving hardware or software faults

Replace parts as required

Provide support, including procedural documentation and relevant reports

Manage ip phone that needs in BPO operation

Support the roll-out of new applications

Set up new users' accounts and profiles and deal with password issues

Respond within agreed time limits to call-outs

Manage PC/User using Active Directory

Conduct electrical safety checks on computer equipment

July 2016 up to Aug 2016 Production Planning and Control Staff at

FujiFilm Optics Philippines Inc

Carmelray 1 Canlubang Calamba Laguna

Plan production control activities to improve runtime while maintaining high quality, timely delivery and cost effectiveness.

Schedule material movement and manpower needs to ensure continuous operations

Records production data and prepare reports on volume of production and consumption of raw materials

Develop inventory control techniques to avoid shortages and excesses

Assist in processing orders and shipments

Communicate production updates to manager

Oct 2014 up to June 2016 Production Planning and Control Staff at

Minebea Philippines Inc

First Philippine Industrial Park Sto Tomas Batangas

Making daily and monthly ODD Production Plan

Coordinate with related departments on achieving the target plan

Checking availability of raw materials for production

Checking availability of motor(FG) stocks for delivery

Making simulation report regarding production problem items

Manpower, Machine, Material, Method assessment

Mar 2013 up to Sept 2014 Production Planning and Control Staff at

Artnature Manufacturing Philippines Inc. First Philippine Industrial Park Sto Tomas Batangas

Follow up Monitoring of Hairpiece Issued to Subcontractors

Monitoring and Receiving of Subcontractors Delivery

Analyze and Report Hairpiece Products schedule for Shipment.

Making graphical report and summarize each Hairpiece Product that encountered defects.

Team Leader

Jun 2012 to Nov 2012 Sales Representative of Extensive Wood Processing Corp. at

Maquiling Builders Depot, Sto Tomas Batangas

Promote the products to the customer

Purchase Order of stocks

Displaying of items

Inventory Report



Intern in Dusseland Distribution Inc. / Bayworld Distributor Inc. Assign in HR/General Admin Department

Duties and Responsibility:

Check weekly expense report of logistics

Encode vehicle repairs

Filing of HR documents

Entertain applicants who look for job

Troubleshoot computer in every department if needed

Troubleshoot Network (Local Area Network) if needed


Computer Troubleshooting

Knowledgeable to format and repair computer

Set up and configure software

Build and maintain a computer.

Troubleshoot software and hardware problems.


Managing and maintaining Servers, PC’s, Routers and Switches

Installed and configured DHCP Client/Server

Find out network hardware devices, cabling and

their working.

Production Planning

Assessment for work level force needed, production lot sizes, assignment of overtime, sequencing of production runs and demand forecasting

Making and Designing Monitoring use for Followup in Ms Excel

Target zero Delay output of sections in Production

Use Vlookup and Pivot in excel for easy arrangement of Data and Information

Graphics Design

Can make different project using Adobe Photoshop,

Photoscape and willing to learn other software for

graphics design.

Have previews skills in creating Logo’s, T-shirt

design, Banner etc.

Knowledgeable in Video Editing using Sony Vegas,

Movie Maker, Adobe After Effects and willing to learn

other software for video editing


COLLEGE: Lyceum of the Philippines University-Laguna

Makiling, Calamba Laguna

Bachelor of Science in Information Technology

2008 - 2012

HIGHSCHOOL: St. Thomas Academy

Sto. Tomas Batangas

2004 - 2008


Age: 26 years old

Birth Date: November 11, 1991

Birth Place: Caloocan City

Civil Status: Married

Citizenship: Filipino

Gender: Male

Height: 5’6’

Weight: 165 lbs.

Spoken Language: Filipino and English


Paul George Estrella

I.T Team Leader

Hashtech Inc.


Vien Eusebio

I.T Team Leader

Monaco1 International Inc.


Kathleen C. Bautista

PPC Team Leader

Minebea Philippines Inc.


Roy Ritchie U. Maron

PPC/Subcon Manager

Artnature Manufacturing Philippines Inc.


Anna Maria T. Francisco

Dean, College of Computer Studies

Lyceum of the Philippines University Laguna


Arao, Raymil C.


“Pleasure in the job puts perfection in the work”


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