Tommy Atchison

**** *. ****** **** #************** Tx.

918-***-**** ac6vmw@r.postjobfree.com

PROFESSIONAL PROFILE

Honors graduate offering experience and strong academic background in Information Technology-Network. Seeking an IT position to utilize my skills and education and that allows professional growth.

Quick to learn and master new technology

Equally successful in both team and self-directed settings

Proficient in a range of computer systems, tools and testing methodologies

EDUCATION

Arkansas Tech University, Russellville, AR

Bachelor of Science in Information Technology, May 2018

Emphasis: Networking

GPA: 4.0

Cisco Certified Network Associate, expected May 2019

University of Arkansas - Pulaski Technical College, North Little Rock, AR

Associates of Applied Science in Computer Information Systems: Networking, December 2012

GPA: 3.86

Technology Summary:

Certifications: A+ Certified, Network+ Certified, Security+ Certified

Systems: Windows 7/XP/Vista

Software: MS Office, Linux

Hardware: Knowledge of TCP/IP and subnetting, WAN and VPN, (HDLC, PPP, Frame-Relay), and Microsoft Windows Server 2003-2008, assembling & disassembling of computer, and basic knowledge of Linux

IT INTERNSHIP EXPERIENCE

Pulaski Tech College, North Little Rock, AR

Network Intern, IT office, Dean David Durr Summer 2012

Ran CAT5 cable for server room, troubleshooting cable connections with a tone generator, installed Ram memory

Installed hard drives and setup computers by installing operating systems

Networking Concepts:

oGood understanding of Ethernet based networking concepts

oWell versed in the operations, configuring and troubleshooting of various routing (RIP, RIPv2, OSPF, and EIGRP) and switching (VTP, STP) protocols in Cisco devices

oProficient in the creation, configuring, and troubleshooting of VLAN s and switch trunks, Good Understanding of the TCP/IP protocol stack

oKnowledgeable in the configuring and use of various network services such as DNS, DHCP, and various NAT implementations with Cisco devices

oGood understanding of security implementations (ACL s, port security,) in Cisco devices. Implemented and troubleshoot serial WAN connections and the Frame Relay protocol in Cisco 1841 Series routers. Worked with 2960 Switches

WORK EXPERIENCE

Windstream Communications, Little Rock, AR July 2013 - Present

DSAC Network Analyst II – Data Service Assistance Center

Test, turn up, and troubleshooting of T1,T3, OC3, OC12, GE1, and GE10 facilities for aggregation switches, routers, and DSLAM's for Windstream Data Network Operations (Enterprise - WAN)

Configuration and troubleshooting DSLAM - Adtran, Overture Networks, and Calix

Configuring and troubleshooting Layer 2 Ethernet switch and router interfaces for Alcatel-Lucent, Cisco, and Juniper. Configuring and troubleshooting Layer 3 VPN on Cisco, Juniper, and Alcatel-Lucent.

Vendor equipment used: Adtran - TA5000, TA3000, 8044, 1200F Telco Systems - T5C

Performs implementation reviews and configures equipment in IP/Ethernet space

Responsible for the delivery of new DSL support equipment and the functionality of the Windstream network Work with onsite technician and Design Engineers to test, turn-up, identify and repair faulty network configuration issues for nation-wide network

Provision voice protocol for H248 and GR303

Test & Turn up of Calix E7,C7, & E5, Adtran TA5000, TA3000 and TA1200 DSLAMs

Network Mapping, Issue Debugging & Traffic Analysis of Windstream data network specifically Cisco 7606, 7609, 3400 10K/7200, Juniper M20, M10i and Alcatel7450, 7750, 6850 switches and routers

Network Analyst - Broadband Technical Assistance Center (BTAC), July 2013 - January 2014

Responsible for providing technical support to Windstream customers for degraded service and out of service troubles. These include voice/data/facility issues.

Interface with Account Team Managers, field technicians, service delivery organizations, Security team, and any other internal/external teams needed to resolve a customer issue in a timely manner

Interface with other Local Exchange Carriers, Interexchange carriers, ISP’s, and Vendors

Utilize various ticketing systems to track and document customer troubleshooting and communication

Interface via phone, chat, email, and trouble ticketing systems (On Demand email, text, Web Portal Updates), work in a 365/24x7 Network Operations Center environment

REFERENCES

Valeah Bailey, Network Analyst

Windstream

Little Rock, AR

256-***-****

ac6vmw@r.postjobfree.com

Julie Munroe, Network Analyst

Windstream

Little Rock, AR

352-***-****

ac6vmw@r.postjobfree.com

Marcus Good, Manager

Windstream

Little Rock, AR

501-***-****

ac6vmw@r.postjobfree.com

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