Customer Service Sales Executive
Resume:
May ****- present
May 1995- May 1998
Jamie L Beers
*** ****** **** *******, **. 06278
860-***-**** • *********@*****.***
Objective
Experienced professional seeking a fulfilling position that utilizes my skills in management Key Qualifications
● 20 years of customer service and direct patient/client care in a very complex and confidential healthcare setting.
● Knowledge of EHR and insurance billing.
Work Experience
Practice Manager, Renew Sleep Solutions
● Responsible for the daily functioning of the sleep dentistry office. Informing patients about the diagnosis of sleep apnea and the treatment options. Responsible for staff of three plus 2 dentists. Hiring/terminating of staff. Mentoring staff, implementing changes from the corporate office as they occur- which happen frequently. Instructing patients how to do Home Sleep Studies, how to use the MAS in place of the CPAP, encouraging them to treat their disease. Following up on outstanding A/R, managing dissatisfied customers, and working with the sales executive to foster new relationships in the medical community to broaden our referral base. Administrator, Hartford Gyn Center
● Oversee daily function of a busy family planning outpatient surgical center. Responsible for quality assurance- running quarterly meetings with my team of physicians and CRNAs, RNs, and management ; HIPAA, Department of Public Health and federal health code regulations such as OSHA and CLIA, as well as NAF and ACN.
● Responsible for bookkeeping- Accounts Payable- collecting copays, fees for service in cash, credit card, and check and applying the payment in the database. Insurance billing and adjusting, explaining the EOBs to patients. Depositing cash, checks in the bank on a daily basis.
● Employed a staff of 15 plus contracted physicians and CRNAs.
● Attended community events and promoted the business throughout the community via media, mailings, social media, and in-person visits. During my tenure at HGC, I used the AIDET system of management which encourages building up the team and fosters a sense of confidence in the care that the patient’s will be receiving and also proves that patients will retain more information that they will be given if they feel acknowledged, comforted and at ease throughout their stay at a medical appointment.
● I also hired/terminated staff and was solely responsible for the discipline of staff at the center as well as dealing with patients that wanted to make complaints or let their feelings be known- good or bad.
● Counseled patients on all aspects of gyn care and pregnancy options. Empowered them to make the best decisions for their lives based on their circumstances and factual information. Direct patient care- phlebotomy,, OR assisting, vitals, gyn assisting, ultrasounds, as needed. Treasurer, Living Proof Church
● Responsible for collecting and depositing weekly tithes and offerings via PayPal, checks, and cash. Maintained detailed record of each donor’s annual offerings for IRS purposes. Prepared donation forms at the end of each year for IRS. Participated in finance committee and preparing annual budget.
Clinical Operations Assistant III, Planned Parenthood of CT May 1995
● HIV Prevention Counselor
● Medical Assistant- phlebotomy, vital signs, medical history, intake.
● Scheduled Appointments and managed follow up of complicated cases. Education
Bachelor of Science Human Development and Family Relations University of Connecticut
● Graduated with a 3.5 cum laude.
● Concentration in Family Studies- Counseling and Public Policy and the Family. References
Dr. Carol Watson 860-***-**** *********@*******.*** Dr. Mari Bentley 617-***-**** ****.*******@******.*** Dr. Janice Lee 860-***-**** *********@*******.***
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