Technical support

Profile

*+ years of designing and monitoring enterprise networking environment and infrastructure management on IP and transmission networks. Provide policies and advice according to standards. Expert in Hardware/software/peripheral problem solving. Skilled in supplying and running backup and recovery actions. Familiar with upgrades and change management policies. Provided multivendor RFP, LOM and LOP providers for new system implementing.

An experienced Project management team member who prioritizes tasks in a high-process environment. Expert in reporting and minding tools. Good team player; and also work effectively independently. Creative, highly self-motivated and directed. Communication skills (verbal and written) in English and Farsi.

Technical skills

Operating Systems: Linux, Microsoft Windows

Network infrastructure & administration: CCNA Certified, CCNP Attendance, TCP/IP and network fundamentals (LAN / WAN), VMWare, VLANs and VPN, routing and switching, Cisco IOS, MPLS/QoS

Network and Service Security: Kali and Backtrack, CEH, Security Management, Cisco Firewalls and Fortinet. OSPF, BGP, RIP, VLAN, Trunking, STP, VTP, VPLS, load balancing, QoS

Tools: MS Office & Visio, Open Office, xmind, MS Project, MySql, Maintaining documents, service change policies

Employment History

IT Consultant (p/t) Aug 2017- Present

Delfani Contractors (An HVAC contractor in the GTA)

Provide IT technical support and consultation on solutions to various web pages and social media websites and various devices operated by staff

Recommend specific hardware and software to management for purchase to update company IT equipment

Created solutions to generate a variety of reports including sales data, financial and cost reports

Information Technology and System Technician 2010 - 2017

ITO, Tehran, Iran

(A government regulation body providing IT solutions to government departments and private firms)

Installation, Maintenance, Troubleshooting

Installed and maintained multi-vendor hardware and peripherals such as: Printers/scanner (HP-Canon-Samsung-Brother), Webcam/Mic, Switch and Hub (Cisco- Dlink- Foundry), IP phones – Cisco-ZTE, and Servers (HP – SUN – Super micro)

oMaintained and provided troubleshooting for software; and installed software and patches for: MS windows / Linux (Ubuntu – Red Hat – Mint – SUSE – Fedora); and Patch management in Linux and MS Windows

oReported and analyzed using software such as: Reporting (Open mind – Excel – Visio ) and Network Reporting (MRTG)

Installed common anti-virus applications (MacAfee, Norton, Kaspersky) … / 2

Information Technology and System Technician 2010 - 2017

ITO, Tehran, Iran Continued

Infrastructure Design and Consultation

Designed and supported core and distribution networks in Iran national network, Transmission network by Tellabs and Alcatel, IP infrastructure by Cisco and Huawei in 8 Core and more than 40 distribution center.

Monitor alerts from network management stations and respond proactively to incidents by using HP OpenView, Cisco works and MRTG.

Responsible for provide root cause analysis for all network wide events that affect service uptime by reviewing report from cache servers such as NetApp and Netflow and bluecoat.

Assist Helpdesk in identifying and resolving customer network problems and provided as-built to solve problems

Configure network devices for new installations such as Cisco switches (2900, 3700, 6500) and routers (3600,4500,7500,Pix Firewall)

Installed of network hardware at data centers and client sites as first Iran data center for serving 1 million email users and other web services by HP/Compaq and Sun as servers and Microsoft windows server and Solaris as OS.

Provided multi-vendor recommendation / RFP and asset LOM to choose the best solution/system to Implement the planned network rollouts in co-ordination with third parties & providers such as Sun and HP, Super Micro

Support AD team for their network related requests.

Provided test plan and test case documents for testing and implementation of new planed IT systems related such as IT infrastructure device and network management system.

Provided backup solutions using Linux scripting / Sesam by SEP for daily backups of network devices, in following backup policy according to organization backup policy from ISO 27001 standard.

Hardened Datacenters security by defining 50 security policies according ISMS, Provided Checklist for security check and installing Juniper firewall and IDP devices in 8 datacenter.

Familiar with wireless system and access point (Dlink and Cisco)

Familiar with VOIP system by doing a 1000 port pilot project on Lucent solution

Designed and implemented IT infrastructure for IP Network Design and management

(IP addressing, Network design (switching and routing), Zone management and security / Firewalls and IDP); and IP service design (DNS/Web server (BIND- Apache – IIS - Tomcat), File sharing (SAMBA – NFS))

Addressed potential risks of organization by using ISMS best practice

Created policies and procedures specially in security:

Provided 50+ protection profiles for network device test (ISO 15408) to reduce risk and issue security certifications

Provided 50+ security policy and procedure for datacentres

Delivered consulting services to external partner for system requirements; and asset software and hardware consultation by providing test case and new version comparison

Linux Experience

Executed training and delivered advice to create training materials for Open source software to train users; and ran a training project to train 400 users in Ubuntu Linux

Established two Open Source Software Foundation in Iran

Installed repository LAN for update server for Ubuntu, Fedora, Mint and Debian

Education

Bachelor of Arts in Computer Engineering

Professional Development

Linux Administration Certification - LPIC1

SUSE Certified Linux Professional/Administration

LPI Linux Essential Certification

CCNP - Fast Lane Centre/Training attendance – Dubai

Cisco Certification – CCNA (Routing and Switching)

ICND2 for CCNA routing and switching Certification (In progress)

Certified in Information Security Management Standard - ISO 270001 provisioning auditor – PECB(USA)

CCNA Cyber Ops Certification (In progress)

HP/SUN Server / Desktop - Training attendance

CEH and Security+ - Training attendance

Cyber Security Policies and Technologies for the Broadband Communications

oAPT (Asia-Pacific Tele community) Training program – KDDI Company, Tokyo, Japan

Microsoft Server - Training Attendance

oWindows Server / IIS / Active Directory

Project Management, PMBOK/Prince2 - Training Attendance

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