Customer Service Sales
Resume:
Sandy Rojas **** Cetti St.
Houston, Tx *****
************@*****.***
OBJECTIVE
Looking for challenging position utilizing my experience, education and skills which offers an opportunity to advance.
QUALIFICATIONS
Dependable, direct, self-starter with communicational skills as a strong point in meeting all goals. Very people oriented with great public relation skills. Quick learner, detail oriented. Windows XP Professional, Windows 95/97 – Microsoft Office 2000, 2007, 2010, 2016
(Word, Excel, PowerPoint, Access, Outlook) SAP, Dispatch Application, JD Edwards, SUN 4.1 (DOS), Morsi II, Aspect, Explore IP2, Adobe, Lotus Notes, 10 key by touch. EXPERIENCE
Work Order Processor (Contractor-Lane Staffing) 2018 – 2018 CenterPoint Energy - Houston, Tx
• Processing Centerpoint work orders in SAP and Dispatch Application. Verifying maps of footage for plastic and steel pipes. Contact with inspectors to correct work order/cases in error or missing information. Updated/uploaded paperwork in cases in SAP systems. Internet Marketing/Sales (Self-employed) 2012 – current Sandy Cuttin’ Edge - Houston, Tx
• Sales, customer service, inventory, order processor, accounts payable & receivable.
• Marketing services & products to achieve additional sales.
• Presentations in groups for high successful sales and recruiting totals.
• Training & supervising in classroom atmosphere on products & software/back office.
• Motivated team leader for a successful team to achieve high commissions, bonuses & sales quotas in various MML companies.
Accounts Receivable Clerk 2015 - 2016
BBN Consulting, LLC
• Responsible for handling the Accounts Receivable department of the Corporate Offices for Patriot Logistics Inc. and Blue & Grey Transportation Co., LLC.
• Performed data entry, faxing, filing, customer service and answering a multi-line phone.
• Assisted the Corporate Office Manager with Administrative duties. Promoting/Events & Entertainment (Self-employed) 2009 – 2012 Cuttin’ Edge Promotions- Houston, Tx
• Promoting concert events, managed & trained bar staff, bartender, public relations with sponsorships, ticket sales, backup support with all other organizations. Building up
& promoting existing bands, bars and pubs.
Customer Service Rep 2008 - 2009
Doka International– Houston, Tx
• Procurement of goods and services in purchasing
• Support for the complete procurement process/marketing, price, conditions, supply, inventory, QA
• Controlling activities, scheduling trucks for pickup & delivery of framework Mortgage Loan Officer Assistant 2008 - 2009
Bank of America– Houston, Tx
• Managed client database & marketing. Ordered/checked status on appraisals.
• Ordered VOE and contacted clients for documents needed for loan conditions. Administrative Asst. 2007 - 2008
RPS Scotia (Formally The Scotia Group)– Houston, Tx
• Prepared PowerPoint presentations, set up conference room with media equipment.
• Provided support to engineers with international projects.
• Verifying expense reports with receipts. Made flight/hotel reservations for engineers.
• Placed orders for supplies and equipment. Answering phones, organized maps, spreadsheets, reports and greet guest – public relations. Acct. Payables / Invoice Processor 2003 - 2006
ExxonMobil Development Co. - Houston, Tx
• Process all EMDC Headquarter invoices (from contractors, facilities for meetings, caterers, reprographics, recruiting, Corp Affairs, sponsorships, etc.)
• Verify invoices per contracts, coding, and route for approval.
• Respond to inquiries related to lost/unpaid invoices for vendors.
• Contact vendors for backup support, inquiries of contractors, etc.
• Set up new vendors for EFT wire payments.
Administrative Asst./Call Center (Contract Kelly Services) 2001 - 2002 Equiva Transportation Dept. (Division of Shell Oil)- Houston, Tx
• Administered customer (tenants) problems/complaints from Corporate Service
• Center Helpdesk through SNAP and by customer calls dealing with building issues.
• Submitted request orders to appropriate vendors via e-mail or phone.
• Updated daily SNAP reports to determine if work order was complete to customers’ satisfactory.
• Order office supplies for all Shell Gas Stations in the U.S. Issue garage/parking passes.
• Placed incoming invoices utilizing excel spreadsheets for verification of approvals sent to Accounts Payables.
Inside Sales Representative
AK Steel Corporation, Houston, Tx 2000 - 2001
• Provide the full range of customer services including receiving / processing inquiries orders, order status, and customer problems / complaints.
• Use market data and customer account information to prepare short-term customer forecasts.
• Communicating with freight forwarders at the mexican borders and trucking companies for tracking purposes through phone or Microsoft Outlook.
• Provide daily prioritization and expediting of material to meet customer order deliveries.
• Develop and report performance measures on On-time Delivery, Inventory Status, Shipments vs. Forecast and Inquiry and Order Rates. Acct. Receivables/Acct Support (contract - Kelly Services) 1999 - 2000 ABS Quality Evaluations, Houston, Tx
• Processed orders in SUN 4.1 DOS for invoicing and/or invoice corrections for surveillance audits done by company auditors for certificates
• Entering purchase orders and placing quotes on IRF’s from Morsi II.
• Verifying expense reports with receipts for accuracy for payables.
• Customer Service, answering all billing questions and assisting customers with requests for copies of expense reports / backup, etc.
• Provided weekly/monthly sales reports.
Admin. Asst. / Acct. Payable (contract - Kelly Services) 1998 - 1999 Equilon Lubricants (Division of Shell Oil), Houston, Tx
• Provided production support in the export/import department.
• Processed orders in JD Edwards for invoicing and/or invoice corrections. entering purchase orders and 3rd party orders.
• Created formats and spreadsheets utilizing MS Word, Excel, and Outlook.
• Responsible for Accts. Payable using SAP system.
• Submitting freight invoices for payments, closing files, doing research for others. (i.e.: past due invoices, pricing, etc.) EDUCATION
1985 Galena Park High School Galena Park, TX
• Diploma
1996 Massy Business College Houston, TX
• Minor Business Management
• `Major Executive Accounting
Bilingual in Spanish
References upon request.
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