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Customer Service Assistant

Location:
Boston, Massachusetts, United States
Posted:
August 30, 2018

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Resume:

Raymond W. Quirnbach Jr

** ******** ******

Dorchester, MA. 02122

Cell: 857-***-****

email: ac6vlj@r.postjobfree.com

Summary

Superior oral and written communication skills.

Ability to prioritize and handle multiple tasks.

Proven abilities dealing with customers in service setting.

Excellent research skills, both online and in print

School, public, university, and law library experience

Over 30 years tutor and teaching experience

Professional Experience

JOHN LEONARD CONVENTION SERVICES April 2018-Present

Boston, MA.

Registration Desk

Other duties as assigned

BUCKALEW HOSPITALITY, LLC April 2014- Present

Conference Registration Staff

HAVARD UNIVERSITY MAIL SERVICES (Temporary) August 2017-January 2018

Cambridge, MA. August 2018-Present

Receive, Organize, Shelve, and Distribute Freshman Mail and Packages

Process mail for Academic Departments located in Science Center

General Customer Service

WYZANT, INC. March 2011-August 2017

Boston, MA.

Academic Tutor

Humanities/Social Sciences

BLUELINE SERVICES INC (Temporary) July-October 2016

111 Devonshire Street

Boston, MA.

Building Receptionist/Lobby Attendant

Greet Visitors. Check ID. Log information into Excel spreadsheet.

Receive, process, and distribute incoming mail

Additional duties as assigned.

GOODWIN PROCTOR LLP March/April 2016

Boston, MA.

Office Services/Document Management and Processing (Temporary)

Process and distribute incoming/outgoing mail.

Pick up and deliver documents, packages, and boxes with firm

Pickup and deliver material to be digitized.

Set up and maintain conference rooms.

BOSTON UNIVERSITY BOOKSTORE January/February 2016

Boston, MA.

Textbook Assistant (Temporary)

Pull online orders from shelves and prepare for instore pickup

Assist students with finding books.

Answer questions and provide information by phone an in person.

EDENRED COMMUTER BENEFIT SERVICES April 2014 – May 2016

Newton, MA.

Office Support (Part-time)

Assist with processing, filling, and mailing 60,000 monthly commuter passes.

UMASS BOSTON BOOKSTORE January/February 2014

Textbook Assistant/Cashier (Temporary) August/September 2014

Boston, MA. December 2014 – February 2015

H&R BLOCK, INC. February-April 2014

Quincy, MA.

Receptionist

COMMUNITY CHARTER SCHOOL OF CAMBRIDGE October 2012 – May 2013

Cambridge, MA.

Substitute Teacher

AfterSchool Tutor

ACTIONFIGURES CONVENTION STAFFING 10/09 – 9/12

Boston, MA.

Registration Staff

SOMERVILLE PUBLIC SCHOOLS Spring 2002

Somerville, MA. 9/2005 – 2/2011

Substitute Teacher/ Library Assistant

HARVARD COOP 8/06-11/08

Cambridge, MA.

Textbook Assistant/Customer Service

UNIVERSITY OF MASSACHUSETTS 1/02-5/04

Boston, MA. 10/06-1/08

Undergraduate Tutor (Private Basis)

Social Sciences/Humanities

BOSTON UNIVERSITY 1/08-6/08

Boston, MA.

Mugar Memorial Library

Circulation Assistant (Temporary Substitute)

ACCUFILE, INC 3/00 – 1/02

Boston, MA.

Loose leaf filing in law firm libraries

Document Proofreading

Maintain library holdings

Other duties as assigned

TUFTS UNIVERSITY BOOKSTORE January 2002

Medford, MA. 8/02-1/06

Customer Service/Textbook Assistant

Textbook Supervisor

SPECIALTY STAFFING GROUP 3/98 – 4/03

Boston, MA.

Customer Service Representative/Registration

CRT Operator/On-Site Convention Registration

Cruise Ship Registration

Special Events Representative

COLLEGE BOOKSTORE,

UNIVERSITY OF MASSACHUSETTS,

Boston, MA. 1/98-2/98

Customer Service/Textbook Assistant 8/98-9/98

1/99-2/99

1/01-2/01

MIT COOP

Cambridge, MA. 4/99 – 10/99.

Customer Service/Textbook Assistant

KINGSTON PUBLIC LIBRARY 6/97-11/97

Kingston, MA.

Circulation Assistant/Front Desk

Customer Service

Interlibrary Loan/Reference Services

HINGHAM HIGH SCHOOL. Hingham, MA. 1/93- 6/97

Library Media Center. Acquisitions/Research Assistant

Research, review, and recommend books to be purchased for upcoming school year

Assist students with research projects – both in print and online.

Research and develop summer reading lists for students.

Substitute Teacher. English and Social Studies.

FREE-LANCE WRITER/RESEARCHER 8/84 – 9/89

American History

Amherst, MA.

DEPARTMENT OF POLITICAL SCIENCE 9/77 – 1/85

UNIVERSITY OF MASSACHUSETTS

Amherst, MA.

Teaching Assistant (7/77-12/80)

Instructor (1/81-1/85)

Education

University of Massachusetts. Amherst, MA. B.A. History, 1976.

University of Massachusetts. Amherst, MA. Department of Political Science. PhD program. ABD Fall 1977 - Spring 1985.

Harvard University Extension School. Cambridge, MA.

Selected Graduate Courses. Fall 1991- Spring 1994.

Massachusetts Department of Elementary & Secondary Education.

Provisional (now Preliminary) Certification (#173224). History/Social Studies (9-12)

March 1996

Massachusetts Department of Elementary & Secondary Education.

Preliminary Certification History (8-12). (pending)

References:

Cameran E. McKean

Consutlant – Temporary

John Leonard Staffing

Boston, MA.

617-***-****

ac6vlj@r.postjobfree.com

Hytham Ashuraey

Operations Manager

Harvard University Mail Services

Cambridge, MA.

617-***-****

ac6vlj@r.postjobfree.com

Joanna Iaciofoli

Director of Operations

Buckalew Hospitality, LLC

Orlando, FL

407-***-****

ac6vlj@r.postjobfree.com

J.P. Lavery

978-***-****

Ryan Slater

508-***-****

Edenred Commuter Benefit Services

320 Nevada Street, Suite 401

Newton, MA 02460



Contact this candidate