Customer Service Assistant
Resume:
Raymond W. Quirnbach Jr
Dorchester, MA. 02122
Cell: 857-***-****
email: *****************@*****.***
Summary
Superior oral and written communication skills.
Ability to prioritize and handle multiple tasks.
Proven abilities dealing with customers in service setting.
Excellent research skills, both online and in print
School, public, university, and law library experience
Over 30 years tutor and teaching experience
Professional Experience
JOHN LEONARD CONVENTION SERVICES April 2018-Present
Boston, MA.
Registration Desk
Other duties as assigned
BUCKALEW HOSPITALITY, LLC April 2014- Present
Conference Registration Staff
HAVARD UNIVERSITY MAIL SERVICES (Temporary) August 2017-January 2018
Cambridge, MA. August 2018-Present
Receive, Organize, Shelve, and Distribute Freshman Mail and Packages
Process mail for Academic Departments located in Science Center
General Customer Service
WYZANT, INC. March 2011-August 2017
Boston, MA.
Academic Tutor
Humanities/Social Sciences
BLUELINE SERVICES INC (Temporary) July-October 2016
111 Devonshire Street
Boston, MA.
Building Receptionist/Lobby Attendant
Greet Visitors. Check ID. Log information into Excel spreadsheet.
Receive, process, and distribute incoming mail
Additional duties as assigned.
GOODWIN PROCTOR LLP March/April 2016
Boston, MA.
Office Services/Document Management and Processing (Temporary)
Process and distribute incoming/outgoing mail.
Pick up and deliver documents, packages, and boxes with firm
Pickup and deliver material to be digitized.
Set up and maintain conference rooms.
BOSTON UNIVERSITY BOOKSTORE January/February 2016
Boston, MA.
Textbook Assistant (Temporary)
Pull online orders from shelves and prepare for instore pickup
Assist students with finding books.
Answer questions and provide information by phone an in person.
EDENRED COMMUTER BENEFIT SERVICES April 2014 – May 2016
Newton, MA.
Office Support (Part-time)
Assist with processing, filling, and mailing 60,000 monthly commuter passes.
UMASS BOSTON BOOKSTORE January/February 2014
Textbook Assistant/Cashier (Temporary) August/September 2014
Boston, MA. December 2014 – February 2015
H&R BLOCK, INC. February-April 2014
Quincy, MA.
Receptionist
COMMUNITY CHARTER SCHOOL OF CAMBRIDGE October 2012 – May 2013
Cambridge, MA.
Substitute Teacher
AfterSchool Tutor
ACTIONFIGURES CONVENTION STAFFING 10/09 – 9/12
Boston, MA.
Registration Staff
SOMERVILLE PUBLIC SCHOOLS Spring 2002
Somerville, MA. 9/2005 – 2/2011
Substitute Teacher/ Library Assistant
HARVARD COOP 8/06-11/08
Cambridge, MA.
Textbook Assistant/Customer Service
UNIVERSITY OF MASSACHUSETTS 1/02-5/04
Boston, MA. 10/06-1/08
Undergraduate Tutor (Private Basis)
Social Sciences/Humanities
BOSTON UNIVERSITY 1/08-6/08
Boston, MA.
Mugar Memorial Library
Circulation Assistant (Temporary Substitute)
ACCUFILE, INC 3/00 – 1/02
Boston, MA.
Loose leaf filing in law firm libraries
Document Proofreading
Maintain library holdings
Other duties as assigned
TUFTS UNIVERSITY BOOKSTORE January 2002
Medford, MA. 8/02-1/06
Customer Service/Textbook Assistant
Textbook Supervisor
SPECIALTY STAFFING GROUP 3/98 – 4/03
Boston, MA.
Customer Service Representative/Registration
CRT Operator/On-Site Convention Registration
Cruise Ship Registration
Special Events Representative
COLLEGE BOOKSTORE,
UNIVERSITY OF MASSACHUSETTS,
Boston, MA. 1/98-2/98
Customer Service/Textbook Assistant 8/98-9/98
1/99-2/99
1/01-2/01
MIT COOP
Cambridge, MA. 4/99 – 10/99.
Customer Service/Textbook Assistant
KINGSTON PUBLIC LIBRARY 6/97-11/97
Kingston, MA.
Circulation Assistant/Front Desk
Customer Service
Interlibrary Loan/Reference Services
HINGHAM HIGH SCHOOL. Hingham, MA. 1/93- 6/97
Library Media Center. Acquisitions/Research Assistant
Research, review, and recommend books to be purchased for upcoming school year
Assist students with research projects – both in print and online.
Research and develop summer reading lists for students.
Substitute Teacher. English and Social Studies.
FREE-LANCE WRITER/RESEARCHER 8/84 – 9/89
American History
Amherst, MA.
DEPARTMENT OF POLITICAL SCIENCE 9/77 – 1/85
UNIVERSITY OF MASSACHUSETTS
Amherst, MA.
Teaching Assistant (7/77-12/80)
Instructor (1/81-1/85)
Education
University of Massachusetts. Amherst, MA. B.A. History, 1976.
University of Massachusetts. Amherst, MA. Department of Political Science. PhD program. ABD Fall 1977 - Spring 1985.
Harvard University Extension School. Cambridge, MA.
Selected Graduate Courses. Fall 1991- Spring 1994.
Massachusetts Department of Elementary & Secondary Education.
Provisional (now Preliminary) Certification (#173224). History/Social Studies (9-12)
March 1996
Massachusetts Department of Elementary & Secondary Education.
Preliminary Certification History (8-12). (pending)
References:
Cameran E. McKean
Consutlant – Temporary
John Leonard Staffing
Boston, MA.
*******@***********.***
Hytham Ashuraey
Operations Manager
Harvard University Mail Services
Cambridge, MA.
***************@*******.***
Joanna Iaciofoli
Director of Operations
Buckalew Hospitality, LLC
Orlando, FL
******@*******************.***
J.P. Lavery
Ryan Slater
Edenred Commuter Benefit Services
320 Nevada Street, Suite 401
Newton, MA 02460
Contact this candidate