Customer Service Manager
Resume:
Tabitha M. Eikerenkoetter
**** *. ******** ****** ***. 104, Virginia Beach,Va 23454
757-***-**** t ******@*****.***
Objective
To obtain a full time position with a professional organization utilizing my clerical skills and my strong work ethics, with the opportunity of growth and advancement.
ACADEMIC BACKGROUND
-Matthew Fontaine Maury High School
Norfolk,Va 23508
September 1999-June 2002
-Norfolk Preparatory High School
Norfolk,Va 23508
September 2002-June 2003
GED
EMPLOYMENT HISTORY
Public Works- Traffic Division
April 2018-July 2018
Franklin Hickman- Manager
Clerk 1
● Entering data from Work Order forms to the Hansen computer system focusing on employees labor hours, equipment used as well as materials used to restore and repair the city streets.
• Organizing and filing Work Orders that
have been requested by Virginia Beach
citizens, and training interns to navigate
through the Hansen system.
COMMUNITY LOANS OF AMERICA
July 2017-Oct 2017
Tressa Branch-Manager
Sales Associate
● Process and activate title loans
● Help customers understand the contract agreement
● Answer incoming calls
● Make outbound sale calls and collection calls for current customers
● Evaluate vehicles for loan value
● Take payments over the phone and in person
● Administer delinquent notices
● Prepare outgoing mail(certified)
● Place and release liens on vehicle titles
● Update system with customer information as needed
● Conduct procedure for vehicle repossession
● Keep account of currency daily
● Close out money drawer and make deposits to companies bank
● Verify any requested information for DMV, Attorneys, Insurance and Repo companies
CITY OF VIRGINIA BEACH
April 2013- August 2017
Mary Dougherty-Supervisor
Account Clerk 2
● Entering tickets for VBPD
● File and date all tickets in numerical order
● Process payments for all ticket
● Answer phones and helping customers with questions and problems
● Issue monthly parking passes for Oceanfront Business Owners
● Appoint animal licenses for The City Of Virginia Beach
● Create kennel and cattery spreadsheets for animal shelters
● Responsible for training employees on new programs
● Proofing and issuing delinquent administration letters for DMV
● Authorized to release DMV holds on motor vehicle registration Lifetouch
September 2012- December 2012
Stephanie Holmes-Supervisor
Background Replacement Associate
● Edited photographic images in various computer programs
● Prep packages for shipment
Christopher Newport University
July 2012- September 2012
Virginia Kirk-Supervisor
Mail Clerk
● Process the incoming,outgoing campus mail and various shipments Allzwell Assistant Living
October 2011-July 2012
Paula Taylor-Supervisor
Receptionist
● Greeting Visitors
● Answering telephone calls
● Assist with clerical work and other various task as needed
● Making sure visitors signed in and out
● Processing payment from clients
Paramount Builders
November 2010-June 2011
Jamal Goode-Supervisor
Canvasser
● Canvassing neighborhoods adding new clients to company Alpha Omega Driving School
January 2011-April 2011
● Greeting customers
● Answering phone calls
● Processing payments
● Filing students test scores
● Issuing certificates
● Scheduling class sessions
Cheri’s Skin & Nail Boutique
October 2010-September 2016
Cheri Hughes-Supervisor
Receptionist
● Greeting customers
● Booking appointments
● Answering telephone calls
Green Light Mobile
August 2009-October 2009
Chris Klein-Supervisor
Customer Service
● Processing payments
● Setting up mobile accounts
● Sale phone and accessories
Department Of Public Health
December 2009-March 2010
Dan-Supervisor
Receptionist
● Register patients for appointments
● Review and file all forms
Ross
October 2008-April 2009
Tiffany Wilson-Supervisor
Retail Clerk
● Markdown and scan retail items
● Assist and maintain fitting room
International Marketing Association
August 2008-October 2008
James Blount-Supervisor
Skip Tracer
● Find and call customer to update information for collection agencies Central Parking System
November 2004-November 2007
Frank Richardson
Parking Attendant
● Greeting customer
● Collect parking garage tickets
● Process parking lot fees
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