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Engineer Customer Service

Oakville, Ontario, Canada
August 30, 2018

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*** ****** **, ******** *** 2G2, Ontario


To become a successful professional in the field of Computer networks and to work in an innovative and competitive world, which will help me to explore myself fully and realize my potential. Professional Summary

Recently completed M.Engg (Internetworking) from Dalhousie University with overall 2+ years of experience as Technical support engineer with demonstrating knowledge of monitoring networking devices, configuring routers and switches, Cisco IP Phones, solving L1 issues. Professional Experience

Lab Assistant Dalhousie University, Halifax, NS Jan 2018 – Mar 2018

• Assisted graduate students of Internetworking department, Dalhousie University for lab sessions during the course “Physical and Datalink Layer Standards and Protocols”.

• Understand the learning goals and objectives the professor has set for the students and communicate course materials to them.

• Troubleshoot and correct common problems associated with IP addressing and host configurations. Configure and verify network device security features.

• Configure, troubleshoot and resolve VLAN problems, trunking problems, spanning tree operation issues, interVLAN routing problems.

Network Support Engineer Altumcore Technologies Jan 2016 – Dec 2016

• Network installation on new client premises.

• Configure and addressing of L1 issues.

• Configure switches, VLANs, access lists and Firewalls.

• Setting up indoor and outdoor WLANs using access points.

• Designing for Inbound and Outbound calls and transformation Dial Plan.

• Configuration and management of Cisco IP phones.

• Class of Service using Partitions and CSS.

• Participating in on-call responsibilities in support of a 24 x 7 x 365 production environment. Network monitoring and managements.

• Managed laptops, desktops, and printers companywide. Technical Support Engineer LDRP Institute of Technology and Research Nov 2014 –Dec 2015

• Installation of devices like computer, Printer, Router, Switch, Server etc.

• Coordinate and execute preventative maintenance and remedial repairs on computers, laptops, printers, and peripherals.

• Ticket handling for service desk.

• Configure antivirus software to fully protect IT environment, Outlook configuration.

• Monitor, operate, manage, troubleshoot, and restore service to terminal service clients, PCs, or notebooks with authorized access to network.

• Served as the Microsoft Windows desktop operating system resource person to quickly address complex user issues.

Cisco ID: CSCO12921353

Technical Skills

• Operation of IP data networks: TCP/IP Protocol suite including protocols for address resolutions, internet control, routing, broadcasting and multicasting, OSI model

• IP Routing technologies: Routing protocols such as RIP, OSPF, EIGRP, Inter VLAN routing

• WAN technologies: T1/E1

• Networking/Voice: Catalyst switches 2900, 3750 Series. Cisco 2600, 2800, 3900 ISR Series Routers, Cisco Unified Communications Manager, Unity Connection, Cisco’s 1261N (Access Point), Wireless LAN controllers.

• Signaling protocols: MGCP, H.323 and SIP.

• Operating systems:

Clients: Microsoft Windows 7, 8, 10.

Servers: Windows server 2008, Windows server 2012

Software: Microsoft word, Excel, Power-Point, Outlook. Educational Credentials

MEng Internetworking, Dalhousie University, Canada Jan 2017 – July 2018 BEng Electronics and Communication, Gujarat Technological University, India Sept 2011 - Aug 2014 Certification and Achievements

• CCNA- Routing & Switching.

• CCNA- Collaboration.

• Filled patent on “3 - layer Solar Wall Construction” in Gov. of India Intellectual office


• Outstanding Engineer Award 2015 by IEEE PES.

• Best Student Branch Advisor Award 2017 by IEEE IAS.

• Cisco Connect Halifax 2018 conference participant and volunteer.

• Atlantic Network Security 2018 conference participant and volunteer. Other Experience

Vice President Internal Dalhousie Engineering Graduate Society Apr 2017 – Mar 2018 Customer Service Representative McDonald, Scotia Square, Halifax Apr 2017 – May 2018 Exam Proctor Dalhousie University Sep 2017 – Aug 2018 Volunteer Member Institute of Electrical and Electronics Engineers (IEEE) Jan 2012 – Present REFERENCES AVAILABLE UPON REQUEST

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