Data Entry Customer Service

JENNIFER COUGHLIN

*** **** **. *******, ** ****7 603-***-****

********@*****.***

SUMMARY

I am actively seeking a challenging position at a growth-orientated firm which will allow me to both further utilize my skills and acquire new abilities.

Excellent clinical, customer service and communication skills

Knowledge verbal and writing skills along with proficient in Microsoft Word, Excel and creating spreadsheets.

Over 5 plus years with administrative and data entry experience.

PROFESSIONAL HISTORY

DLC INVESTMENTS, LLC – Manchester, NH (2017 – 2018)

Leasing/Property Manager

Setting, collecting and adjusting rent amounts for new and current tenants.

Handling cash and check deposits as ensuring proper bank deposits.

Screening tenants, including running credit and background checks.

Handling and creating leases including setting lease terms and making sure it has all necessary clauses to protect the owner.

Determined security deposits for new tenants.

Handling complaints from current tenants complying in a timely manner.

Handling move – outs including the responsibility of inspecting the unit, checking for damages and determining what portion of the security deposit will be returned.

Handling evictions – filing proper paperwork with Courthouse regarding the eviction process.

Knowledge of Landlord – Tenant Law.

Responsible for managing budget expenses as well as maintaining records including income and expenses, list of inspections, signed leases maintenance reports and requests, complaint records, repair and cost records and records of rent collections and insurance records and costs.

June 2014 – November 2017 – Stay at Home Mom

COLLIERS INTERNATIONAL - NH, Manchester, NH (2013 – 2014)

Administrative Assistant/ Property Manager Assistant /Accounting

Property Management Company. Enhances executive’s effectiveness by providing information management support; representing the executive to others.

Produces information by transcribing, formatting, inputting, editing, retrieving, copying, and transmitting text, data and graphics.

Welcomes guests and customers by greeting them, in person or on the telephone; answering or directing inquiries.

Maintains customer confidence and protects operations by keeping information confidential.

Prepares reports by collecting and analyzing information.

Maintains office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products; placing and expediting orders for supplies; verifying receipt of supplies.

Contributes to team effort by accomplishing related results as needed.

Provides historical reference by developing and utilizing filing and retrieval systems

UNITED HEALTH CARE - Hooksett, NH (2011 – 2013)

Customer Care Professional

Inbound call center. Maintained professional attitude while assisting members with their questions and concerns.

Maintained accurate and timely data entry, data management and reconciliation, while using Microsoft word and Excel.

Provided members with benefits overview, coverage for certain procedures and medical equipment coverage.

Claim review and reprocessing.

Create spreadsheets for members, providing deductible and coinsurance updates.

Protected and promoted members rights and assisted the person to maintain independence.

ALLIANCE IMAGING - Andover, MA (2008 – 2011)

Document Analyst/ Data Entry

Analyzing patients orders and labs from doctors

Receiving addendums from doctors/hospitals and filing them into the correct patient’s charts.

In charge of the cancelled/no show/ and reschedule reports for certain hospitals in the area.

Data Entry while using Microsoft Word and Excel.

TORTILLA FLATS – Merrimack, NH (2000 – 2008)

Head Waitress/ Customer Service/ Administrative Assistant

Promoted to position for consistently demonstrating ability to manage high customer volumes during peak time with outstanding professionalism.

Consistently achieved “Top Producer” for periodic sales competitions.

Supervised wait staff of 15 and completed weekly schedule to ensure proper appropriate coverage.

Hired, trained and guided new employees in restaurant operations.

Scheduled and coordinated meetings, interviews, appointments, events and other similar activities for supervisors.

Assisted Management with day to day operations for the office.

Maintained accurate and timely data entry, data management and reconciliation.

Provided prompt friendly service and completed daily cash reconciliations.

EDUCATION

High School Diploma from Merrimack High School. Merrimack, NH (1997 – 2001)

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