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Austin, Texas, United States
August 30, 2018

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Mark Anthony Neal

Austin, TX *****

Primary Phone: 512-***-****

Alternate Phone: 512-***-****



A Proven leader with over 14 years of supervision and management experience in the manufacturing and information technology fields, of the circuit board fabrication, LCD manufacturing/ repair and semiconductor industries. I have a decorated history of strong leadership and successful team building capabilities combined with excellent technical, communication, presentation, and customer service skills. I am a resourceful problem solver with a proven track record bringing effective, efficient resolutions to complex situations, as well as building lasting relationships with vendors and customers.

I possess extensive knowledge in data analysis, new process implementation, new product introduction control, auditing, and continuous improvement disciplines. I am well versed in several methodologies of training/ cross functional training, team development, supervising personnel and leadership principles. I have several years of experience producing high quality yields; that are timely, on budget, within scope and that meet and often exceed customer expectations.


• Continuous Process Improvement

• Material Requirements Planning

• Vendor Sourcing & Procurement

• Integrated Logistics Management

• Customer Relations Management

• Manufacturing Operations

• Budget & Financial Analysis

• Quality Control, ISO & Program Management

• Business Developement & Strategic Planning

• Inventory & Process Management

• Process & Performance Optimization

• Profit & Loss Management


●Championed the increase in overall process yield by 15% through targeted training, active communication and applying DMAIC principles to top 3 process detractors.

●Identified inherent design flaws of models with top failure rates. This helped to cut production costs and revealed critical information to our customers.

●Reduced the production line scrap rate 50% by systematically identifying and analyzing the top defects and leading root cause of failures. I discovered that subjective diagnosis’ made at initial screening was the primary issue. I revamped the training process and identified/ provided the necessary tools, including visual aids and measuring templates. The screening process was subsequently stabilized; which saved 80K in the first quarter following the new process implementation.

●Designed and championed a parts harvest program, which cut materials cost by 40% percent per quarter for approved out of warranty repairs. The ROI was an estimated savings of more than 50K per quarter.

●Led reducing return rate by 60% over 4 quarters by streamlining capture process to target “actionable” returns then applying DMAIC methodologies to top hitters. The efforts established the site as best in class among suppliers.

●Assisted in 6 Sigma and Lean Improvement projects valuing $60k in cost savings annual (Polar Improvement, Environmental Test Reduction, and NASA Imaging Implementation). The NASA Imaging apparatus allowed one certified operator the ability to accurately screen 12 units at once. The previously used UTS 1000 allowed for only one unit to be tested per operator.

●Expedited purchasing and contracting actions with increased operations economy by establishing comprehensive purchasing controls.






UCT (NOV 2016-NOV 2017)

I was responsible for managing, and directing all warehouse activities within an industrial manufacturing facility. I provided dynamic leadership to a developing warehouse department.

●Managed shipping, receiving, inventory control and overall warehouse activities.

●Assigned actions to inventory and warehouse leads.

●Lead and mentored warehouse personnel.

●Managed shortages.

●Managed on-time delivery of parts.

●Managed daily scheduled shipments.

●Maintained inventory accuracy.

●Managed cycle counting process to verify inventory accuracy.

●Maintained necessary documentation (i.e., logs, etc.).

●Managed and Maintained manufacturing processes (i.e., KANBAN, JIT, Lean Manufacturing, etc.).

●Managed warehouse areas (i.e., cleanliness, organization and flow, safety, etc.).

●Managed ECO changes in inventory including effective dates.

●Ensured proper implementation and follow through on all warehouse processes and procedures.

●Managed product handling and storing.

●Developed capacity models and managed overtime.

●Managed department productivity.

●Established KPIs for each functional area.

●Delivered weekly status reports and updates (KPIs).

●Managed subordinates, provided appropriate training, guidance and coaching.

●Established and managed cross - training requirements.

●Managed corrective actions when necessary.

●Performed annual reviews of subordinates.

●Ensured company policies and procedures were followed.

●Developed and maintained department processes and procedures. Managed expansion of inventory and shipping activities (i.e., additional space, resources, etc.)



I was responsible for managing, and directing all production activities within an industrial facility.

●Presided over the production of goods.

●Analyzed and reduced costs.

●Ensured products were created on time.

●Set and met production goals.

●Purchased and calibrated machines.

●Hired, trained, and supervised workers.

●Corrected problems on production line.

●Implemented training programs.

●Implemented and managed quality control programs.

●Adjusted production levels and staffing on different product lines to minimize inventory levels.

●Monitored product standards.

●Worked with the financial departments to come up with a budget and spending plan.

●Approved expenditures for supplies and materials.

●Ensured compliance with workplace safety programs.

●Cross-trained workers and teams for maximum production flexibility.



I Managed, directed, and reviewed all inventory-related product and documentation. I Monitored all procedures and processes to ensure an accurate inventory.

●Managed and maintained the company’s material and stocked product inventory.

●Managed and controlled perpetual inventory stock counting, and inventory accuracy checks.

●Ensured incoming products were received and managed appropriately according to company policies and procedures

●Maintained raw materials and finished goods inventory. Ensured the department was well organized and controlled to sufficiently support production and the goals of the business.

●Examined and recommended new systems, controls, procedures and policies that would improve inventory efficiency and accountability.

●Supervised the daily cycle counting function and conduct causative analysis



Responsible for coordinating, monitoring and improving fields service activities for Wincor Nixdorf. Provided support and guidance; to field service engineers; that performed on-site, routine services, including installation, maintenance, and repair. Ensured service lease agreements, and all other customer requirements were met, relying on professional experience and judgment, and through the use of standard concepts, practices, and procedures to plan and accomplish goals.

●Arranged for necessary repairs in order to restore ATM/ ATS service

●Relayed work orders, messages, and information to or from field service engineers, supervisors, section managers, account managers as well as customers.

●Conferred with customers or supervising personnel in order to address questions, problems, escalations and requests for service or equipment.

●Prepared daily work and run schedules.

●Oversaw all communications within specifically assigned territories.

●Monitored field service personnel and/or equipment locations and utilization in order to coordinate service and schedules.

●Recorded and maintained files and records of customer requests, work orders or services performed charges, expenses, inventory, and other dispatch information.

UPS (2012)

Production Supervisor

JABIL Circuit, Round Rock, Texas (2007-2011)

Program Manager

JABIL Circuit, Round Rock, Texas (2006-2007)

Materials Manager

JABIL Circuit, Round Rock, Texas (2004-2006)

Production Supervisor

Harte-Hanks, Austin, Texas (2003-2004)

Help Desk Coordinator

Adecco, Austin, Texas (2001-2002)

Customer Care Center Team Lead

Tyco Printed Circuit Group, Austin, Texas (2000-2001)

Printer Circuit Board Fabrication Supervisor

Burlington Coat Factory, Austin, Texas (2000)

Department Supervisor

Block Buster Video, Austin, Texas (1998-2000)

Assistant Store Manager

JC Penny, Austin, Texas (1997-1998)

Retail Associate

Volt Services Group, Austin, Texas (1995-1997)

Production Team Lead

Education/ Training:

Austin Community College 8/2013-Present

Completed numerous professional training courses including:

●Certification: Internal Auditor ISO 9001:2008.

●Certification: Leadership training for managers (DDI).

●Certification: ESD Control and Awareness (3M).

●Certification: Program Management Professional (Expired).

●Certification: OSHA.

●Certification: Hazardous Materials.

●Certification: Emergency Response Team.

●Training: 6 Sigma Black Belt, Process Capability, Lean, BPI (Dell).

●Training: Resource Management and Financial Performance.

●Training: Conflict Management.

●Training: Strategic Management.

●Training: Resource Management and Financial Performance.

Computer Skills:

Operating Systems:

●Windows XP

●Windows 7

●Windows 8

●Windows 2000

●Mac 0SX

●Mac OS 8.6

●Mac 0S9





●Exchange 5.5

Software/ Applications:

●Microsoft Office

●MS FrontPage

●MS Project

●MS Visio

●Internet Explorer

●Outlook Express


●Adobe Photoshop

●Adobe Illustrator

●Dream Weaver

●FileMaker Pro





●Project Planner

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