Customer Service Data Entry

KHYATIBEN B. PATEL

*** ******** ** ****, ******** 19701 302-***-**** ***************@*****.***

EDUCATION

GUJARAT TECHNOLOGICAL UNIVERSITY, Anand India

Master of Business Administration with Concentration in Finance 2012 – 2014

Prepared report on effects to price volatility with the introduction of futures into derivatives markets

VEER NARMAD SOUTH GUJARAT UNIVERSITY, Surat India

Bachelor of Business Administration with concentration in Finance 2009 – 2012

WORK EXPERIENCE

CITI BANK, Data Entry Associate Mar 2018 - Present

Sorting, sifting, organizing documents to organize into batches for shipments

Arranging documents into categories and reviewing documents for erroneous information

Scan various documents into machine operated device to capture information electronically

Enter information from documents into computer systems to store data electronically

Days Inn, Front Desk Clerk Jan 2017 – Mar 2018

Provide outstanding customer service to each guests that walks into hotel lobby by acknowledging each guest as soon as they walk in the door

Perform Check-In & Check-Outs for all walk-ins, reservations, group bookings for both domestic and international guests

Make notes of guests request and ensure that those requests are communicated with all the team members to ensure requests are fulfilled for guest ahead of check-In

Resolve any queries related billings, room, surrounding area, hotel amenities

Co-ordinate with housekeeping and maintenance staff of any issues or concerns raised by guests related to rooms, swimming pool, exercise room and resolve them

Balance cash drawer daily before and after the shift to ensure all cash collected from guests are accounted for final end of shift report before handing over cash drawer to another shift team member.

Co-ordinate with breakfast staff to identify inventory and order any breakfast item if running low in stock

Review accounts receivable reports for outstanding accounts and follow up with clients for payment method

COMPETENCES

Financial Analysis

Financial Forecasting

Data Analysis

Financial Modeling

Time Value Money

Capital Budgeting

Ratio Analysis

Portfolio Management

Income Statement

Balance Sheet

Cash-flow Statement

Intermediate Excel User – VLOOKUP, Pivot tables, charts, conditional formatting

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