Customer Service Administrative Assistant

Maria D Sanchez ****************@*****.*** 210-***-****

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Objective: To secure a full time position with a company wanting to utilize the skills I have obtained through previous work experience.

Experience: Over 25 years experience in the professional field, working with Accounts Receivables, Accounts Payables and Collections. I am knowledgeable in purchasing, human resources, filing, bill tracking, collections and mail room correspondence. I am able to multi task and am proficient in handling diverse populations. I am highly motivated and a trustworthy professional with vision and dexterity. I am able to work unsupervised, yet having good organizational skills setting effective priorities to achieve both immediate and long term goals in a fast paced environment. Have the ability to manage sensitive and critical client information.

2018-03-01 Tax Accessor Collector/Seasonal San Antonio, Texas 2017-10-20

• Sorted Incoming Mail, Scanned incoming mail into excel database, Sent email with attached pdf files to customers who requested tax forms, assisted in Information center phone calls, mailed taxpayers receipts, Mailed Insert letters to taxpayers, and forms as requested by taxpayer. Recorded incoming Tax payer Fed Ex and UPS Checks for tracking and distributed to appropriate departments for processing. 2017-03-24 Tax Accessor Collector/Seasonal San Antonio, Texas 2016-11-28

• Sorted Incoming Mail, Scanned incoming mail into excel database, mailed taxpayers receipts, Mailed Insert letters to taxpayers, recorded incoming Fed Ex and UPS Checks for tracking and distributed to appropriate departments for processing. 2010-2015 Caregiver

2009-2010 Attended Career Point College San Antonio, Texas Medical Secretary/Administrative Assistant

• Medical Insurance, and medical terminology

• Medical Coding Basics, Medical Software Application skills

• Database Management-Access, Excel, Spreadsheets

• Knowledge of HIPAA Policies and Procedures

• Blood Born Pathogen Certified

• CPR Certified/ Some knowledge of Medical Transcription 2006-2008 MacKenzie Restoration San Antonio, Texas Roofing Scheduler/Sales Scheduler

• PBX Operations/Greeting walk in Vendors/Customers

• Schedule Roof Installations

• Schedule delivery of Materials/Schedule different Crews

• Scheduled 4 salesman

Maria D Sanchez ****************@*****.*** 210-***-**** 2

• Maintained files /Additional Service calls/Customer Service Functions

• Utilized Windows 2007, Internet surfing, Outlook 2005-2006 Alpha Omega Career Training Center San Antonio, Texas Contract Instructor/Job Retention Specialist

• Instructed Students on Customer Service Skills and office protocol

• Phone Etiquette/Office Attire

• Taught Clerical Skills

• Taught typing, faxing, collating, binding,

• Taught basic computer skills and Internet Surfing 2002-2004 Office Team Temporaries San Antonio, Texas Administrative Assistant/PBX Operations

1998-2002 Homemaker

1983-1998 Bexar Metropolitan Water District San Antonio, Texas Customer Accounts Supervisor

• Supervised 26 employees

• Customer Service walk in office customers

• Customer service inbound/outbound calls

• Billing

• Cashiering

• Receptionist/PBX operations

• Data Processing Department

• Handled large sums of cash

• Dispatched collections as needed

• Supervised Accounts receivables

• Maintained documents/spreadsheets/end of month reports

• Managed critical client information/Coordinating with external agencies to properly credit or debit accounts

• Ability to read maps/plans

• Worked with engineering on mains and services

• Implemented a customer service phone bank and trained customer service new hires

• Supervised and commuted to four office locations

• Supplied pay stations with adequate materials needed for collections of revenue

• Vendor contact

• Maintained file system and information retrieval as needed Maria D Sanchez ****************@*****.*** 210-***-**** 3

Bi-Lingual-Spanish/English

Pursuing Re Certification as Notary for the State of Texas Hobbies- Arts And Crafts/Reading, Music, Camping, Fishing BEST CONTACT IS BY PHONE 210-***-****

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