Jerry Miller

214-***-**** ac6vi2@r.postjobfree.com

LinkedIn Profile

Director of Information Technology

Account Management Global Program Management Service Delivery Management

Results-driven IT professional with experience in managing the development and implementation of mission-critical IT strategies / SAP, Oracle and custom application solutions that support high-volume, deadline-driven operations spanning banking and financial services, travel and transportation, manufacturing, consumer product goods, oil & gas, semiconductor, automotive, e-commerce, pharmaceuticals, and healthcare industries.

Current with the latest technology trends, aligning technical services to achieve maximum operational impacts. Skilled building and leading strong teams of experts in implementing proven IT programs. Advising senior leadership on future technology improvements; collaborating with vendors to translate needs to solutions. Led project teams within the US, as well as Latin and South America, Europe, Poland, Ireland, Canada and Asia.

Core Competencies

Strategic IT Operations Planning & Execution

Cloud Services

SAP, Oracle and Custom Applications

Global Program Management / IT Outsourcing

Key Performance Indicators (KPI) / Metrics

Managing Development and Technical Teams

Client Relations & Account Management

Software Upgrades, Application Implementation

P&L Administration & Management

Technology Roadmap Development

Team Leadership / Training / Mentoring

Project Management

Key Assessments

Project Management – Directing multiple concurrently running projects; interfacing with key stakeholders and business leaders to identify new opportunities / key business drivers and create actionable plans.

Team Leadership – Utilized “hands-on” management style in leading and guiding high-performance teams to establish and communicate company vision; empowering employees and managers to achieve defined goals.

Client Engagements – Managing all aspects of client engagements, including analyzing operational data and product performance to identify issues and provide tailored solutions to meet the client's needs.

Career Summary

Atos It Services and Solutions, Inc., Purchase, NY 1997 to 2018

Built solid career of accomplishment and promotion to overseeing and managing IT outsource contract activities for global IT outsourcing and Oracle/SAP business solution consulting firm, servicing a worldwide client base.

Director, Business Management, 2011 to 2018

Promoted to oversee the growth and development of client accounts, working directly with clients to identify and create applications to support the business operations and international clients. Led and directed 50 members of the onshore/offshore development team in developing client-specific SAP, Oracle and custom solutions to meet contract SLA’s. Prepared and administered annual budget. Established and defined short and long-term objectives to meet all customer satisfaction goals. Implemented department best practices, strategic planning, and quality controls. Coordinated execution and timely completion of critical improvement projects. Established vendor relations, ensured that service providers perform services according to MSA’s, reported to senior managers on project/SLA status and achieved benchmarks.

Key Accomplishments:

Coordinated day to day operations of the Oracle operations team that managed over 3M jobs per month.

Devised a support system that led to improvement in SLA response times and resolution times by 40%.

Directly contributed to growing revenues by $2M Year over Year by fostering strong client relations.

Credited for achieving 100% implementation of all SLA contract goals, delivering all projects on time.

Devised and implemented strategies to support the implementations and upgrade of current software.

Played a key role in the design, creation, and deployment of ERP SAP and Oracle custom applications.

Drove process to implement and automate new software/application error correction process.

Served as the client point of contact for onboarding new clients into company infrastructure and programs, including Service Desk, Data Center, operation and application support.

Planned, coordinated and managed execution of data center migrations; maintained CSAT levels.

Director, Business Integration, 2006 to 2011

Provided executive-level leadership and guidance in developing client-specific solutions spanning Midrange, Storage/Backup, and EDI business lines. Worked closely with the executive team to identify and anticipate both the client’s and firm’s future technology needs. Led technical teams in completing enterprise level from initial client contact to final solution release. Managed data center and EDI/SAP system migrations and implementations.

Key Accomplishments:

Led and directed a team of 40 in providing 24x7 production support for all IT production systems.

Assisted in establishing and supporting strategic direction for North America Managed Operations.

Played a critical role in ensuring performance, availability, reliability, and security for a wide range of diverse production environments and production systems within the assigned region.

Managed the growth of sales, support, and implementation of the North America EDI service line.

Director SAP Basis, 2001 to 2006

Oversaw development and growth of SAP Basis business operations and technical sales, developing and deploying SAP solutions and outsourcing services to meet the needs of multiple international clients. Managed a team of 50 SAP consultants in providing 24/7 support and implementation consulting to all clients.

Key Accomplishments:

Hand-picked by Senior Management to take over and manage all operational activities for the SAP IT outsource and implementation contracts.

Managed the project planning and execution of multiple data center migration projects, mapped out tasks, timelines, quality reviews, and deadlines to meet stakeholder expectations.

SAP Basis Consultant, 1997 to 2001

Interfaced directly with a wide range of clients to complete sophisticated SAP development project on time and budget. Provided ongoing support for client project implementations and outsourced contracts. Planned and coordinated execution of major projects in North America, working with stakeholders to define project scope, establish schedules, allocate resources, track metrics, monitor performance, and report project status.

Key Accomplishments:

Managed all upgrade and transition projects for all client data centers as well as company data centers.

Increased Service Level performance by consistently reviewing and evaluating implementation contracts.

Played a key role in managing Customer Transition process for multiple clients regarding WAN, Remote Access, Internet Access, Server, Desktop, Application Support and Helpdesk Services.

Educational Background

Bryan Technical Institute, Tulsa Oklahoma

Complete Advanced Technical & Systems Training

Certifications/Seminars:

SAP Basis Advanced Administration

Project Management Training

Technologies:

Platform:

Oracle, SAP, PeopleSoft, CA

Applications:

MS Office (OneNote, Word, Excel, Outlook, PowerPoint, Access)

Contact this candidate