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Procurement, Relation Mgmt., Sales, Customer Service

Tulsa, Oklahoma, United States
August 30, 2018

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KRISTEN YARROLL Consultative Relationship Management Customer Service


Thank you for taking the time to review my qualifications for the position as Customer Service Representative with The Society of Exploration Geophysicists. As you will see from the enclosed résumé, I have held consistently progressive roles, encompassing customer relations, client service and support, revenue generation, communications and sales across multiple platforms. In each of these roles, I have demonstrated a client- centric and consultative approach to build and manage relationships, identify individual needs, respond to issues and resolve client concerns to achieve optimal satisfaction and retention.

While my career has been rewarding thus far, I am fortunate to find myself in a positon in which I am able to explore new opportunities, specifically with an organization with which a shared dedication to providing superior customer service and support is a mission closely aligned with a “client-first” approach. I am anticipating that the ideal position will allow me to contribute to an organization’s goals on multiple levels – building rapport with a diverse clientele, delivering effective presentations and communicating the organizational vision throughout the marketplace. I am confident I possess the customer service, communications, business development and retention skills to immediately assume a productive role on your team. Because of my interest in your organization, I would appreciate an opportunity for a personal interview. At that time, we can further examine my strengths and successes, as well as your current and long-range objectives, in order to determine my compatibility with your corporate culture, and identify how I will best complement your team.

I look forward to speaking to you soon.

Sincere Regards,

Kristen Yarroll

KRISTEN YARROLL Consultative Relationship Management Customer Service 918-***-****


Dynamic, client-centric professional pursuing a position requiring the demonstrated client relations business development and collaborative administration management expertise essential to contribute to provide optimal customer service and support, ensuring satisfaction and retention and contributing to the overall success of a premier organization. SUMMARY OF QUALIFICATIONS

Over 20 years of successive leadership roles within AS9100/Lean Six Sigma manufacturing environments, with a proven record for implementing continuous improvements, identifying and leveraging opportunities to generate revenues, applying a consultative approach to expanding sales, generating new accounts and capturing market share, with an emphasis on customer satisfaction and retention:

- Lean Manufacturing - P&L Management - Planning/Scheduling

- Procurement Management - Supply Chain/Logistics - Contract Administration

- Vendor Sourcing - Presentations - Resource Allocation

- Policies/Procedures - Customer Retention - Budget Preparation

- Distribution Channels - Cost Control/Quality - Negotiations

- Client Service & Support - Performance Tracking - Forecast Development

- Inventory Control - Job Costing/RFQs - Sales & Marketing Initiatives

Strategic planning, business development and relationship management skills necessary for overseeing key accounts, sourcing vendors and negotiating mutually beneficial terms to enhance customer satisfaction and increase corporate ROI

Demonstrated talent for building and maintaining relationships with internal and external clientele, applying a consultative approach to identify needs and resolve issues

Experienced in Lean Manufacturing principles, implementing changes to improve key process indicators

Specialized expertise overseeing value streams and revenue generation for fabricated and MRO products designated for highly demanding industries – including aerospace, military defense, energy and civilian processing clientele

Microsoft Office (Word, Excel, PowerPoint, Access, Outlook); multiple customized applications


The Advanced Companies, Inc. – Owasso, OK 1997 to Present Consistently promoted throughout tenure, with accountability for 3 separate entities – Advanced Machining & Fabricating, Advanced Plastics and Advanced Plastics Composites Marketing Group Value Stream Manager (2009 to Present)

Pivotal member of team rolling out continuous improvement methodologies to achieve AS9001 status, vastly improving productivity, quality fabrication and on-time deliveries

Build relationships with key clients, identifying needs, developing proposals, providing price quotes, job costing estimates and ensuring product meets client specifications KRISTEN YARROLL Consultative Relationship Management Customer Service 918-***-****


Value Stream Manager – The Advanced Companies, Inc. – Owasso, OK

Research and analyze new distribution channels, vendors and 3d party suppliers, with accountability for coordinating and collaborating with cross-functional teams to ensure regulatory compliance, cost effectiveness and overall quality of materials and parts

Manage customer expectations and accounts from original sale through production and delivery, reviewing contractual terms and product conformity with client specifications

Direct all supply chain and procurement activities, encompassing the initial sourcing research, raw material and production quality, job costing and estimating, with an emphasis on expense control, efficiency factors and delivery parameters

Oversee 3 direct reports and 20 indirect reports, representing Sales, Manufacturing, Quality, Product Engineering, Planning, and Purchasing

Manage multi-million dollar inventories of both finished products and raw materials, maintaining optimal levels and increasing turns to reduce operating expenses

Perform comprehensive quality control and assurance, validating product for structural integrity, and client/engineering design functionality and manufacturability ADDITIONAL PROFESSIONAL EXPERIENCE

Data Collection Supervisor – United Video/PreVue Network – Tulsa, OK

Recruited upon PreVue’s acquisition of United Video to oversee $3M project of data transfer to new scrolling grid technology, with an emphasis on eliminating service interruption, providing optimal customer service and ensuring retention during conversion project

Co-managed data collections department, with accountability for training and evaluating a team of 13 customer service and data entry associates

Interior Designer – Gary Sparks Architects – Tulsa, OK

Created and implemented strategic business development and marketing initiatives to expand clientele, presenting the features and benefits of multiple services to capture market share in a competitive milieu

Collaborated with architectural and engineering teams to create interior design plans in accordance with client specifications and budgetary constraints Commercial Designer – Mid-South Interiors – Tulsa, OK

Conducted in-depth trend and market analyses, identifying innovative elements and methodologies for corporate design

Consulted with a diverse clientele, developing customized proposals and presentations to meet individual requirements – sourced vendors, negotiated pricing and created custom commercial décor, completing projects on time and within established budget guidelines


Oklahoma State University – Stillwater, OK

Bachelor of Science – Design, Housing & Merchandising – Interior Design Concentration REFERENCES FURNISHED UPON REQUEST

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