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Manager Customer Service

Lowell, Massachusetts, United States
August 30, 2018

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Kaleena Searle

** ****** ****, ******, ** *****

C: 978-***-**** E:


I am looking to find a stable & Full Time position at a Company where my skill set and prior knowledge can be utilized to its potential & where I can expand & grow in the long term.

About Me

I am an attentive individual who takes great pride in being a thorough and focused employee. I am punctual and dependable.

I have working knowledge of a variety of administrative tasks including but not limited to customer service, telephone support and general answering service, data entry, invoicing, payroll maintenance and processing, Quickbooks, Banking Deposits, Microsoft Applications, Account Maintenance, Inventory Related Maintenance,, Vendor Relations and Product Ordering, Account Maintenance, General Office duties and oversight.

I have extensive background in the food service industry and the laws of safe food handling and quality control standards.

I have been trained in the field of high end Residential Home Cleaning on Martha’s Vineyard, MA. This training encompassed rental Housekeeping Services for a variety of dwellings including private homes, corporate time share rentals, Villa Rentals.

I consider myself to be a motivated employee with whom is reliable, driven and focused on the task at hand. I work well in a group environment or can be depended on to complete work individually.


TNT Auto Detailing (Boch Honda) - Westford, MA May 2018 – Present

Office Manager

General office duties and management

Processed Purchase Orders and created related invoice accordingly

Worked with the Service Department to process auto detailing orders from creation to completion.

Invoiced customer for work performed.

Monitored employee hours and prepared payroll for the General Manager.

Telephone answering and customer support.

Worked in tandem with the detailing and service shops to process orders seamlessly and efficiently.

Dunkin Donuts Corporation January 2017 – May 2018

Shift Leader

Prepared food according to industry standards & food preparation guidelines for retail sale.

Interacted with customers on a daily basis and promoted product line and current specials

Prepared food preparation lists and crew member assignments for the next day

Tracked inventory and assisted in product waste management

Oversaw other Crew Members and performed management duties on the days the Store Manager was not working. I was trained in management duties and performed tasks such as

1.Banking deposits and balancing register drawers


3.Receiving of scheduled deliveries and inspecting each for quality control

Lowell House Inc. - Tewksbury, MA June 2016 – October 2016

Direct Care Worker

General Support Staff & Client Supervisor at the Lowell House, a Male Dual-Diagnosis & Substance Abuse Residential Treatment Program owned & operated by Lowell House, Inc. located on the grounds of Tewksbury State Hospital.

Hourly Client Rounds & Detailed Client Attendance Log Book & Whereabouts

Sanitizing Office Area & Common Areas

Medication Dispensing & Logs

General Paperwork & Data Entry

Telephone Answering & Customer Service

Direct Interaction with all Clients on a daily basis. Gain a friendly & consistent rapport with all Clients & converse with them as needed.

CJ &J Leasing April 2015 - June 1, 2016

Service Dispatch & Accounts Receivable

Administrative Assistant to the Service Manager

Service Dispatch in the Northeast Region

In House Repair Scheduling

Clerical Duties (Telephones, Data Entry, Invoicing, Credit Card Processing, Customer Statements, Mail Pick Up & Drop Off, etc.)

Emergency Parts Pickup & Delivery

After Hours Telephone Answering Service (Call forwarding after hours) for Emegency Service Dispatch

Banking Deposits

Customer Account Management and Oversight

Receivables Management (Payment Receiving, collections, general account inquires)


Martha's Vineyard Regional High School

Oak Bluffs, MA (1997 - 2000)


Previous Employment and Direct Care training at the Lowell House, Tewksbury MA

Willing to learn & receptive to learning new ways and/or working with others.

Punctual, Resilient, & Open/Warm Personality

I consider myself an asset to any team with like-minded goals and who are working towards doing their part to contribute whether it be in my personal life or on the job front. Getting the job done and working in unison with my co-workers is something that I excel at. I am happiest when helping others. I thank you in advance for your consideration and look forward to speaking in the future.


Name Relationship Association Telephone #

Danielle Hicks Office Manager CJ & J Leasing Corp. 978-***-****

Crystal Rosa Prior Supervisor Eat Your Heart Out Catering 508-***-****

Casey Therrien Friend Becket Academy 774-***-****

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