Customer Service Sales

K E N D R A M I L L S A P

*** *. ********** ******, #***, Los Angeles, CA 90020; ***********@*****.***; 213-***-****

As a natural nurturer, I have a passion for working and caring for peoples’ well-being and serving their needs. Due to my exceptional people skills and desire for perfection, my work ethic often exceeds expectations. I am proficient in a number of software systems utilized by various corporations and am always ready to learn more.

Work History

Crowned Studio Salon, 86 N. Fair Oaks Ave., Pasadena, CA 91103

Receptionist

•Answer phone calls, schedule appointments, greet clients in person or on the telephone; answering or referring inquiries.

•Interact with vendors

•Help maintain cleanliness of the salon

•Managing membership transactions including finances

•Managing retail: product knowledge, overseeing transactions and inventory

Reference: Andrea Auman, 626-***-****

Arcadia Gardens Retirement Hotel, 720 W. Camino Real, Arcadia, CA 91007

Administrative Assistant / Receptionist

•Residents’ care: listening and having conversations with them, bed-check for safety and medical concerns, assist medical personnel when requested

•Administrative responsibilities

oResident files: personal, medical, dietary and prescription

oSchedule personal and medical appointments and transportation needs

oFirst line responder to residents’ needs; coordinating with food services, medical staff, family, insurance companies, transportation and emergency personnel

•Operations management of the hotel during the night shift (4:00pm-12:00am) with occasional overnight shifts (midnight-8:00am) as well as day shifts.

•Assist with activities for the social well-being of residents, as requested by management

Reference: Alexandra Miscevich, 619-***-**** Michelle Morales,

Gold’s Gym - Long Beach: 345 Pine Ave., Long Beach, CA 90802

Gold’s Gym - Preston Center: 8335 Westchester Dr. Ste., 40, Dallas, TX 75225

Gold’s Gym – Uptown: 2425 McKinney Ave., Dallas, TX 75201

Front Desk Associate

•Client Care and Services

oMembership Hospitality: Reception, Client Requests, Kid’s Club, Phones

•Operations Responsibility

oMembership account management, including financial transactions

oGym Liability: Management of accidents and incidents

oInventory Management: ordering, receiving, and stocking

oEquipment Management: maintenance and repairs

•Educational Events (Fit Kids Dallas with 40,000 participants, Lunch and Learn with My Fit Foods, Running Clinic)

oDevelop partnership relationships

oScouting locations

oPresenter: Nutrition Specialist and Persona Training

Reference: Rick Onstott, 214-***-**** or 214-***-****

NIKE – Premier Store, North Park, Dallas, TX

Seasonal Athlete

•Skilled in the NIKE culture of customer service, sales techniques, product knowledge and management

oProvide superior service to consumers with product design, technology and fit in all sports departments to drive sales

oBonding, branding and adaptive branding with consumer with the right product

oProduct: visual display marketing, inventory, receiving, shipping

oConsumer service and support via email, Twitter and phone

oLoss prevention efforts by providing proactive consumer service

oAssist management in training of entry level associates in the NIKE culture.

•As a Sales Athlete, I frequently had the highest sales for the day.

RunOn – (affiliate of Running Specialty Group, Indianapolis, IN), Dallas, TX

Sales Associate

•Customer service, sales, training, product knowledge, vender relationships

•Information, insight and advise on the sport of running

oProduct knowledge of and proper fit of running shoes and apparel, of equipment, and sports nutrition

oPersonalized customer follow-up

•Events and Classes

o Pre-registration, race packet preparation, event check-in and hospitality

oRunning Classes: Registered customers and Trainer

Education

University of Texas - Arlington

2012

•Sports Nutrition NSAM Certification Courses

Mountain View Community College

2008 - 2010

• General Studies

Sunset High School

Graduated 2008

Contact this candidate