Customer Service and Sales

Karsten Johnson 561-***-**** **********@*****.***

SUMMARY

Held management positions in sales, customer service and marketing for an internationally recognized, high-end yacht manufacturer for nearly twenty years. Expanded client base through increased sales results and developed industry award winning levels of customer satisfaction. Seeking a sales position with an established and growing company.

HIGHLIGHTS

Positive personality

Strong technical background

Proven track record of exceptional sales results

Superior communication skills and strong work ethic

Resolution oriented, dependable and loyal

Compelling leadership qualities

Great organizational skills

ACCOMPLISHMENTS

Met and exceeded monthly, quarterly and annual sales revenue goals

Traveled extensively to industry trade/boat shows - both internationally and State side

Supplied diverse product knowledge and technical support data to 2,500 yacht owners

Guided 100 plus tours annually through 125,000 square foot manufacturing facility

Developed & nurtured client relationships and mentored network of dealer reps

Created an industry award (NMMA) winning level of customer service and retention

EXPERIENCE

Management positions in Sales, Service and Marketing with Island Packet Yachts, 1979 Wild Acres Rd, Largo, FL 33770: January 1997 – March 2016

EDUCATION

Bachelor of Science in Business Management - University of Central Florida, 1993

SKILLS

Proficient in Outlook, MS Word and Excel

Excellent account management abilities

AWARDS

Awarded four NMMA CSI (Customer Satisfaction Index) Awards between 2005 and 2011

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