Customer Service Information Technology

Raj Kumar Shrestha

Urb Rio Hondo *, AB** Calle Rio Fajardo Bayamon, PR 00961 1-787-***-**** or 1-787-***-****

**************@*****.*** or *********@*******.*** Personal Profile and Career Objectives

To use my experience in both basic and applied areas of humanities, social sciences, and languages as well as my knowledge in security analysis, information technology, customer service, strategic operations, and planning in order to provide my employer with an efficient working performance that significantly exceeds expectations in an effective and productive manner. Professional Experience

Norwegian Cruise Line, Miami, FL, USA 2006-present

Ship Security Supervisor and customer service

Sultan Security Services in Abu Dhabi Mall, UAE 2004-2006

Security Analyst,Protection Officer and Customer Service Marshyandi Surveillance Systems, Gandaki, Nepal 2002-2004

Self-employed security, surveillance and information technology store Zakher Hotel, Abu Dhabi, Dubai, UAE 2000-2002

Chief Security Manager on Customer Service

United Nations Interim Force in Lebanon (UNIFIL) 1996-1997

Contributed with the United Nations sponsored peacekeeping missions in the area The Royal Nepalese Army, Shree Rajdal Battalion, Nepal 1990-2000

Air Artillery and Defense, 13th Brigade, Corporal

Received United Nations Medal, Foreign Service Medal and The Throne Silver Jubilee Medal Education

Shree Ram Shah School – Aanboo Khaireni, Tanahun

Elementary School, 1978-1984

Ramshah Higher School - Aanboo Khaireni, Tanahun

Secondary School, 1984-1989

Tribhuvan University - Kathmandu, Nepal

Bachelor Degree in Humanities and Social Sciences, 1991-1996 Nepal Army Jagadal Gan Chhauni Training Camp - Kathmandu, Nepal

Training in weapons, infantry procedures, officer unit instructor and air artillery, 1990-1991 Skills

• Fluent in English, Hindi, Nepali and Urdu. Working knowledge of Arabic, Spanish, Italian, German, Polish, Indonesian, Tagalog, Russian and Croatian.

• Experience in security analysis, consulting and armed protection.

• Impeccable interpersonal communication skills

• Leadership

• Training includes Economics, Communication, International Languages, Political Science, Population Studies, Counseling, Rural Development, Sociology, Philosophy, Social work, Statistics, Mathematics, and Conflict Resolution.

• Ample experience in task allocation, coordination and supervision.

• Adaptive personality

• Able to work well with others in order to optimize cooperation, and effectiveness in the use of resources and budgets.

• Ample experience in management of strategic operations, information technology, and customer service.

• Efficient in planning, organizing and decision making. Certificates of Training

• U.S. Department of Homeland Security, American Guard Services: Basic Screener Training Program in compliance with the Department of Transportation and Transportation Security Administration Standards

• Smart Security Group: Maritime Screener Course

• STCW of 1978: The International Convention Standards training for Seafarers Designated Security Duties

• American Maritime Safety: Drug and Alcohol Specimen Collection Training for Vessel Supervisors

• DNV Model Course CVSSA11-01 of the US Coast Guard, US Merchant Marne Academy and FBI: Crime Prevention, Detection, Evidence Preservation and Reporting Course

• Basic First Aid training: CPR and AED

• STCW of 1978: Crowd Management, Crisis Management and OHS Safety Training

• NCL, Oceania and Regent Seven Seas Holdings: Management trainings

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