Gary Morrell *** Old Union Turnpike, Lancaster, MA 01523

978-***-**** ac6vfl@r.postjobfree.com

Objective

Performance-driven IT Professional eager to contribute technical proficiencies as well as dynamic project management and strategic business solutions development skills toward supporting operations of a progressive organization.

Career Profile

22 years of intensive technical support and IT systems administration/network engineering experience.

Knowledgeable in systems analysis, testing, quality assurance and application implementation.

Effectively interact with diverse groups and professionals at all levels.

Strong abilities in software troubleshooting and correction.

Focus on providing exceptional support to Senior Management and corporate departments.

Well-organized multi-tasker with strong detail orientation.

Adept in aligning IT contributions with organizational objectives.

Enthusiastic team player and contributor to organizational proficiency.

Outstanding capacity to develop and implement advanced applications.

Technology Skills

Cisco, Juniper, NETGEAR, SonicWall, Sophos, Meraki, HP, Routers, Switches, Firewalls, Access Points, NAS, SAN

Active Directory. Windows Servers 2008/2012/2016, Windows 7/8/10, Red Hat Linux, Mac OSX, Exchange, VMware, Office 2010/2013/2016. Symantec, Webroot, McAfee, AVG Antivirus, IBM, Lenovo, HP, Dell servers, desktops and laptops. Symantec Backup Exec printers, PDAs, Netcool, SolarWinds, Clarify, Remedy, ConnectWise

Professional Experience

Intercontinental Exchange, Bedford, MA

Network Operations Consultant -Contract April 2018- Current

Using tools provided by the development team, perform analysis and research on TCP/IP data pathways to determine if firewall rules are needed for data communication between various systems

Troubleshoot failing pathways to determine if problems are firewall related, routing related, or DNS related.

Submit service requests tickets and perform follow up as needed to request new firewall rules, routes, and DNS entries as needed to insure data transmissions will complete.

TCG Networks, Natick, MA

Network Engineer Feb 2017-Dec 2017

Microsoft Windows Server 2003 / 2008 / 2008 R2 / 2012 /2012 R2 /2016 Administration and Management

Microsoft Exchange Server 2007 / 2010 / 2013 Administration and Management.

Microsoft Small Business Server 2003 / 2008 / 2011 Administration and Management

VMware 5.x /6.x, Hyper-V support and installation

Perform tier 3 support for Windows and Linux Servers, Citrix, and ESX environments

Perform server deployments in ESX and physical environments where applicable

Administer and Manage Microsoft Windows Desktop Operating Systems 7 /8 /10

Install and Troubleshoot end-user productivity software (MS Office, Adobe Product Suite, etc.)

Network infrastructure technologies (routing, switching, cabling, wireless, etc.)

Security technologies (firewalls, patch management, best practices).

Administration and Management of Backup Solutions (Symantec, Datto, Windows Backup, etc.)

Juniper Networks, Westford, MA Feb 2015-March 2016

Lab Engineer-PS Lab -Contract

Manage the reservation and utilization of lab equipment consisting of Juniper equipment and 3rd party equipment. Providing first line fault resolution on all Level I and Level II incidents.

Project manage all hardware installs, upgrades, de-racking, and archiving. Ensuring correct escalation procedure is followed on all critical calls and requests.

Provide Hands and Eyes services for remote staff. Contacting the user in the event of a failure and attempt to determine the cause of the faults.

Provide contract management and vendor coordination.

Participate with other supervisors and managers on customer calls, site tours, problem resolution, and escalations.

Perform server deployments in ESX and physical environments where applicable

Perform tier 3 support for Windows and Linux Servers, and ESX environments

Dimension Data, Framingham Sept 2014-Feb 2015

Network Support Analysis -Contract

Managing and monitoring the clients of the INSITE customer base from the GSC.

Providing first line fault resolution on all Level I and Level II incidents, primarily in IPT environments.

Logging of faults with the Customer Management System and logging and driving calls with the Telco.

Ensuring correct escalation procedure is followed on all critical calls and requests.

Working with Help Desk, Service Delivery Manager, and the Customer Management center to ensure swift resolution of faults.

Contacting the user in the event of a failure and attempt to determine the cause of the faults.

Managing tickets to ensure completion according to guidelines.

Communicate effectively and update the customer and 3rd party help desk personnel

Cisco Systems, Boxboro, MA February 2013-July 2014

Technical Analyst-CA Labs Operations-Contract

Monitor and use the CALO case-ticketing system for work instructions.

Locate networking equipment and interconnect physical layer components. Establish layer 2 and layer 3 connectivity.

Ensure cases completed within established service level agreement times.

Update and maintain the Inventory Tracking Management and System for all equipment within CALO labs.

Install, rack and remove equipment within CALO labs.

Build and maintain lab servers.

Create and update virtual machines by installing O/S, updates and application software.

Provide basic lab infrastructure support, following the instructions of remote experts.

Genzyme, Framingham, MA

IT Technician - Global Network Operations -Contract January 2011-July 2012

Provide technical, analytical and administrative support for Genzyme’s Global IT infrastructure systems and services.

Perform incident assessment, problem resolution and service restoration tasks requiring a working knowledge of servers, operating systems, networks, and telecommunications.

Active Directory and UNIX account Management, Network and server monitoring and performance management

Backup monitoring and verification. Resolve, document, and close trouble tickets where possible and escalate as required

Participate in the identification, review and implementation of new IT infrastructure technology and services

Global Capacity, Waltham, MA

Network Control Center Engineer 2010

Monitor Netcool Event Browser for UP/Down nodes status and SNMP Traps and report any issues to the customer and carrier

Provides support with installing, troubleshooting and maintaining the network.

Create and update Clarify and Remedy tickets.

DSL router/ Cable modem issues

IP Routing protocols (RIP, EIGRP, OSPF).

LAN technologies (Ethernet, VLAN).

WAN technologies (TI, DS3).

Transport Technologies to include

SONET, WDM, DWDM

Cisco ONS 15454, 15540/ 15530.

IBM, Waltham, MA 2001 - 2009

Service Support Representative

Hired to provide server and telephone support and resolve trouble tickets.

Oversaw troubleshooting for networks, desktop/laptop equipment and software.

Performed machine imaging and data backup.

Support for different customer accounts including Astra Zeneca, Alcatel Lucent, Intuit, Rational Software and IBM.

Springtide Networks/Lucent Technologies, Maynard, MA 2000 - 2001

Systems Administrator

Retained to provide account/email management and PBX administration.

Administered PC ordering and maintained inventory.

Delivered hardware/software support, including resolving trouble ticket issues as well as supplying data backup.

Troubleshot hardware/software as well as any network issues.

Professional Certifications

Cisco Certified Network Associate (CCNA), CCNA Security, CCNA Wireless, Passed CCNP Switch, A+ Certification, Novell CNE 3, Novell CNA 4, Compaq ASE

Education

Berklee College of Music, Boston, MA, Performance Major Studies

University of Massachusetts, Amherst, MA, Varied studies

Other Experience

Prior to 2000, employed by CompuCom, Inc. at Nortel Networks as a Network Engineer, providing similar support as position responsibilities noted above.

Contact this candidate