Emily L. Bridges

**** ******* **.

College Park, Georgia 30349

404-***-****

SUMMARY

I have over 20 years in the customer service field. Ranging from person to person contact as well in a call center environment. My duties included, but were not limited to answering inbound calls from customers with billing, product and services, missed appointments or general inquiries about the company. Other attributes are professional attire, team player, detail oriented, reliable, excellent attendance, above average computer skills, extremely organized, great personality and demeanor and easy to train.

GLOBAL SERVICES

ADMINISTRATIVE PROFESSIONAL

07/2017- PRESENT

Order Background Checks and ID Badges for employees

Update NSLI employee’s information using Excel Spreadsheet

Send out New employee packets by UPS

Prepare ATP-CTP students folders for class room distribution

Fax, file, email, copy documents

DELTA GLOBAL SERVICES

RADIO OPERATOR

2/2017 – 6/2017

Provided quick and reliable communication with the pilots, dispatchers and maintenance personnel using Data Link, ARINC and SATCOM technology

Advised the Flight Crew of Air Notification Message regarding random drug testing

Received and transcribes non-emergency and emergency calls

NATIONWIDE HOSPITALITY

CREW ACCOMMODATIONS COORDINATOR

9/2016 – 1/2017

Practiced good judgement when selecting non-contracted hotels for pilots and flight attendants

Responsible for effectively maintaining the Hotel Queue in a timely manner

Interact with other departments when necessary to strategize quick resolutions

Act as a Liaison between hotel personnel and flight crew members when warranted

UNEMPLOYED 1/2016 – 9/2016

DELTA AIR LINES, INC

PILOT SCHEDULER

11/2009 – 1/2016

Monitored the FAR’s reports for any potential violations

Provided professional customer service for over 12,000 pilots

Determined the most cost effective route when assigning rotations

Consistently familiarized with changes of the PWA and FAA rules and regulations

ADMINISTRATIVE SUPPORT REPRESENTATIVE

07/2007 – 11/2009

Supported Pilots Schedulers in locating flight crew members for a no-show rotation

Booked and confirmed the cockpit jump seats for Delta’s Pilots and other authorized personnel

Prepared the daily Short Call Report for Flight Operations Management

1/2003 – 7/2007

Relevant Customer Service Experience with various companies/Call Centers

Resolved customer’s complaints and focused on customer retention

CREW ACCOMMODATIONS COORDINATOR

3/2000 - 1/2003

Arranged hotel and transportation accommodations for over 1,000 flight crew member’s monthly

Resolved accommodations complaints and reported them to the buyers for immediate resolution

Practiced cost conscious behaviors when using non contracted accommodation vendors

AIRPORT CUSTOMER SERVICE REPRESENTATIVE

6/1998 - 3/2000

Checked in domestic and international passengers and collected additional fees when warranted

Informed passengers every 10 to 15 minutes of flight changes due to IROP

Processed and explained baggage claims protocol for customers with delayed or damaged luggage

DELTA BAGGAGE SERVICE CALL CENTER

11/1997 - 6/1998

Received on an average over 70 incoming calls from passengers concerning delayed and damaged baggage inquires

Researched the World Tracking System to locate and reunite delayed luggage with the customer

Documented all conversations in customer file for future reference

ACCOLADES

Selected Employee of the month by peers

Nominated for the Chairman’s Club Award, Delta’s highest award

Numerous Above and Beyond Recognitions from colleagues and customers

EDUCATION

Diploma, Old Mill Senior High, Millersville, Maryland

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