Customer service Agent

Cerena Carranza

**** * **** ***

Phoenix, Az ****7

602-***-****

******.*******@*****.***

Skills

Communication, Multitasking,Prioritizing, Organization, Initiative and problem solving abilities, Dependability, Fast learner, Self Motivated, Hard working

Experience

Sept. 2017 - Current

Az Direct Satellite, Phoenix, Az - Telemarketing

●Deliver Prepared Sales talk in order to persuade customers to buy product

●Explain product, services, and prices

●Answer any questions customer may have about product

March 2016 - July 2016

Vacation Inn, Phoenix, Az - Night Auditor

●Balancing daily revenue & expense transactions

●Serving overnight needs of guests

●Insuring Guest ledger is accurate

●All Guest due to check out are correctly checked out by specified time

Sept. 2015 - Jun 2017

Goodwill, Phoenix, Az - Donation Attendant /Retail Assistant

●Greets and assist donors at donation drive thru

●Forklift operations

●Cleaning and Organizing Store

●Greets Customers

●Help find merchandise

●Ring up final product

●Stocking Product

Nov. 2014 - March 2015

Days Inn, Albuquerque, Nm - Night Audit/Launry Attendant

●Same Duties as described up above with Vacation Inn As well as

●Responsible for providing clean linens for the enitre hotel.

●Sort linens, treat stains

●Load into washers using specified cleaning detergent

●Dry, sort, Fold, hang dried items

●Maintain inventory of all cleaning supplies, And communicate with General Manager what, how much and how soon of cleaning solution we needed

April 2009 - May 2015

Red Roof Inn, Albuquerque, Nm - Front Desk Manager

●Overseeing and managing front desk employee’s

●Interview, Training new employee’s

●Payroll, schedule making and handling marketing calls

●Multitasking and time management

●Not afraid of decision-making

●Toubleshooting emergencies

●Handling any & all of guest complaints when come to the desk

●Dealing with many different types of customers

Education

February 2016

Gateway community college, Phoenix, Az - High School Diploma February 2010

Brookline college, Albuquerque, Nm - Paralegal Studies

Professional References

●Samatha Wise (Manager For Circle K) 602-***-****

●Celso Banda ( Warner CDL truck driver) 602-***-****

●Heather Gardner (Desert Ridge Corp Center) 480-***-****

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