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Customer Service Microsoft Office

Crosby, Texas, 77532, United States
August 30, 2018

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*** ********** **.

Houston, tx 77532

phone: 281-***-****

Professional Summary

Highly motivated individual with more than 35 years’ experience as an Administrative Service provider, computer literate in all Microsoft Offices, SAP and SharePoint, exceptional interpersonal skills. I am detail oriented, outgoing personality a team player exemplifying exceptional customer service.

Professional Experience

HOMELAND SECURITY-FEMA Applicants Service Program Specialist (ASPS) Federal Emergency Management Agency (FEMA) October 2018/Current

Assist disaster survivors with registration for FEMA assistance at a Disaster Recovery Center (DRC) or researches and processes applicant cases from a field office.

Communicate directly with applicants confirming that they understand the assistance process, disaster assistance programs, and the current status of their case.

Requests and reviews additional and/or documentation from the applicant and verifies information is complete and appropriate.

Provides applicants with referrals to other Federal. State and Local agencies, voluntary organizations, and faith based organizations. Provides information regarding individual Assistance programs to internal and external partners

Onpoint Industrial Services LLC-Dayton, Texas

Administrative Support Aug/ 2017-Current

Coordinating administrative support duties, including answering and routing phone calls to appropriate personnel.

Greeting visitors

Meeting arrangements

Preparing and processing employee preparation status report for up and coming turnaround project

Performing and maintaining databases

Ordering office supplies

Providing information to potential clients on New Hire process

Prepared spreadsheet of all applicants available for next work project, called applicants to let them know the next step for the hiring phase

Assisting recruiters, payroll, and human resources with clerical duties

Verifying new applicants are set-up for drug screens, safety classes, training and fit test

Cornerstone Mortgage/Intersearch Associates-Houston, Texas

Administrative Operations Support/ June 2015-June 2016

Provided administrative support to the V.P. of Operations

Researched client’s accounts gathered data, analyzed and prepared reports regarding interest owed to clients

Processed and set up E signatures for employees

Processed reports of Certificates of Disclosure, interest refunds, inspections, and insurance verifications, ensuring compliance deadlines were met

Review, order, and edit MI certificates

According to compliance audited files and kept track of all incoming and outgoing documents

Calculated and processed interest refund checks and mailed to borrowers

Prepared correspondences to be mailed to borrowers

Amegy Mortgage/Burnett Staffing-Baytown, Texas

Administrative Operations Support July 2014-February 2015

Provided administrative operations support to the V.P. of Operations

Review loan applications for accuracy, contacted borrower for additional information

Based on new compliance rules and regulations updated Policies and Procedures, e

In compliance with CFPB and investor guidelines, prepared Fannie Mae, Demand letters, Early Intervention, Loss Mitigation Letters and packages

Updated FNMA reports for Default, Delinquency

Research suspense items and post to the correct accounts

Make collection calls to past due borrowers

Audited files, compiling and retrieving all necessary documents needed for the file

Order Inspections and Appraisals, verified all inspections completed

Processed invoices and payments receive

Prepared all correspondences to mailed to borrowers

Ordering credit reports, SCRA for military


Administrative Document Conversion Specialist-April 2013-October-2013

Reviewed, edited and updated all legal documents via WordProcessing

Scanned all new and updated legal documents to be integrated into new database CaseAware

Programmed the fields into the new system

Prepared default letters to be mailed to borrowers

Review title policy to ensure borrower's names are correct, no other liens, or encroachments

Prepare HUD 1 and compared with title company

Pull credit reports

Verify borrower's documents, W2's, taxes, pay stubs, bank statements and submit to underwriter

Stewart Lender Services – Houston, Texas

Admininstrative/Loss Mitigation-Februrary 2012-October 2012

Assembled documents, data and information from multiple systems and organize them as required

Communicated errors to appropriate personnel for resolution as necessary.

Reviewed all documents ensuring accuracy and compiled edited completed documents and submitted to the client.

Created and updated managerial detail reports/spreadsheets pertinent to the status of requested documentation received

Accurately prepared all mortgage loan closing document for multiple loan programs and products

Ensured original deed was given to new homeowner

Ensured Deed of trust was sent to lending bank

Prepared documents for paying off existing mortgage, when applicable

Obtained release of liens

Dispersing of escrow to appropriate parties

Ensured delivery of all signed original documents

Ensured proper closing and funding for mortgage loans

Verizon Wireless – Houston, Texas

Billing Specialist/HR Assistant April 2007 - February 2010

I supported client’s telecommunication needs and billing issues

I was responsible for generating and sending out client’s statements and invoices in a timely manner

I set up payment plans, accepted payments, researched and resolved client’s payment and billing issues via SAP

I researched and corrected payment errors via SAP, I also corrected and educated clients with their monthly statements

I provided technical support and educated clients on how to properly use their equipment

Assisted HR with reviewing employment applications, payroll, and other issues as needed.

Ensured all new employees complete new hire paperwork and entered their information into databases

Aig/Valic – Houston, Texas

Administrative Client Service Professional April 1999 - April 2007

Assisted and educated clients with their retirement plans

I advised clients of investment options, based on their lifestyle needs

Achieving the highest level of accuracy, I processed transfers of value, allocation changes, loans and cash distributions for clients and educated them on the tax and penalties consequences

I managed the Command Center which included the entire call center, providing assistance when needed

I was a top performing employee and completed multiple training courses in communication management


San Jacinto College-Accounting 1990

University of Phoenix – Human Resources Management 2009-Present

Texas School of Business Associates of Arts in Medical Billing and Coding 2005-2006


Administrative Operations, Customer Service, Accounts Receivable & Payable, Banking, Mortgage, Foreclosure, Billing, Financial Support Specialist, Accounting, SAP, SharePoint, ACSS, NEMIS, Intake Specialist, Microsoft Office, Outlook, Excel, Auditing, Reporting, Case Manager, DTS, IHP

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