Information Technology Management

Peter G. Kandra

*** *********** **** ● Acworth, GA 30102 ● 732-***-**** ● *******@*******.***

LinkedIn: https://www.linkedin.com/pub/peter-kandra/23/331/482

Technology & Operations Management Executive

20-Plus Years of IT Management Experience in the Telecommunications Industry with Proven Expertise in Overseeing Enterprise-Wide Technology through Strategic Planning & Evaluation, Directing Day-to-Day Responsibilities of IT Teams & Operation Support Systems, Project Management, Managing Software Development Requirements Definition, Prototyping, Design, Implementation, Testing, Rollout & Maintenance.

PROFESSIONAL PROFILE

Well versed in IT project management, data analytics, business intelligence, enterprise architecture and development.

Expert in identifying and documenting the current IT state, defining desired state, conducting gap analysis, prioritizing changes and developing and implementing the resulting roadmap.

Hands-on SDLC project management and object oriented design skills using modern tools and methodologies.

Enterprise solutions experience including ERP, payroll, human resources and benefit administration.

Talented instructor with broad abilities in enabling key business units and decision makers to understand technologies.

Strong hands-on experience with visual development tools and multiple relational database management systems.

High-caliber, analytical problem-solver with extensive managerial, IT due diligence and consulting experience.

Able to bridge technology to align with business goals and provide meaningful and effective solutions.

Solid technical leadership with exemplary interpersonal and collaborative skills that foster long-term relationships.

Mentors team members to increase their competence and dependability and maximize productivity and ROI.

CORE COMPETENCIES

Business Process Reengineering ● Information Systems Strategy & Planning ● Project Planning, Scheduling, & Management ●

Microsoft SQL Server ● SQL Server Integration Services (SSIS) ● SQL Server Reporting Services (SSRS) ● Oracle ● Data Analytics ●

PL/SQL Developer ● Microsoft .Net 2003-2017 ● Microsoft Office Suite ● Microsoft Project & Visio ● Windows Server 2008 – 2016 ● Microsoft Server Virtualization ● Data Migration & Conversions ● SAP Crystal Reports ● Data Warehousing ● SDLC ● Oracle EBS ● Microsoft Hyper-V ● Microsoft Active Directory ● Microsoft Visual SourceSafe ● Microsoft TFS ● SaaS ● Agile Methodologies ● SQL Server Analysis Services (SSAS) ● Microsoft Exchange ● Data Mining ● Rapid Miner ● Infrastructure ● Azure ● Epicor ● PowerBI

PROFESSIONAL EXPERIENCE

JAK PRODUCTIONS, Atlanta, GA Mar 2010 – Present

Vice President of Technology 2015-present

Director of Information Technology 2010-2015

Oversee all IT aspects of the 24x7 operation of a nationwide teleservices company. Managed the implementation and migration of legacy production applications to a modern, virtualized environment. Architected and Incorporated data analytics, resulting in improved efficiencies and substantial cost savings. Implemented disaster recovery and business continuity plans.

•Aligned information technology staffing, tools, projects and infrastructure with the goals of executive management.

•Established a multi-year technology roadmap, including the AS-IS and TO-BE states, gap analysis and implementation plans.

•Formalized program and project management as well as established best practices and policies for infrastructure upgrades, software development, testing and QA, change management and Master Data Management, strategy and governance.

•Cultivate and manage relationships with external clients, partners and vendors and internal departments and stakeholders.

•Identify and implement KPI to ensure productivity goals are met and initiate changes where required to meet SLAs..

•Recommended and architected cutting edge dialer technologies and solutions to replace legacy hardware based dialers with hosted solutions while reducing telecom costs by over 25% per year and new client onboarding time by over 50%.

•Responsible for corporate IT planning and budgets, P&L responsibility as well as project oversight and executive sponsorship.

•Initiated and managed a corporate-wide server virtualization and consolidation program, reducing hardware and software costs as well as shifting capital expenses to operating expenses.

•Oversaw the implementation of numerous external API processes, increasing collections and decreasing fulfillment costs.

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PROFESSIONAL EXPERIENCE (Continued…)

CDG MANAGEMENT, Edison, NJ Feb 1997 – Jan 2010

Senior Director of Systems Development 2006-2010

Systems Development Manager 2001-2006

Finance & Accounting Senior Developer 1997-2001

Architected and managed enterprise database development projects as well as the day to day operation of information processing systems companywide. Developed and maintained data and reporting systems for multiple internal client departments including accounting, legal, payroll and operations. These applications handled various tasks including client and contract tracking and management, processing and feeding of data to ADP and ERP/CRM systems and creating data required in over 80 call centers around the country.

• Developed and maintained dozens of night batch processing systems for multiple divisions. These divisions each had their own rules and processes while requiring certain shared data and reporting capabilities.

• Managed source code control and coordination of test, QA and production rollouts, including managing the Microsoft Visual SourceSafe database as well as coordinating the synchronization of test and production databases with the DBA staff.

• Managed multiple teams of developers as well as outside consultants and vendors simultaneously. Development teams ranged in size from 2 to 8 and worked on a variety of projects ranging from database applications to traditional multi-tier applications to web-based applications.

• Led an Oracle EBS implementation and developed and maintained interfaces to feed data between production data warehouse systems and ERP systems, including Oracle EBS and Epicor.

• Managed the migration of numerous legacy software systems from Microsoft Access to a Visual Basic and Oracle environment. These systems were originally stand-along applications, one per client, but were migrated to a custom in-house developed application framework. This framework allowed new clients to be brought on board with minimal development effort and allowed consolidated reporting against a data warehouse environment.

EDUCATION & TRAINING

KENNESAW STATE UNIVERSITY, Kennesaw, GA

Bachelor of Business Administration in Information Systems, May 2015

ORACLE EDUCATION, Reston, VA

Oracle Financials Technical Foundation

Oracle Application System Administration

Oracle Payroll and General Ledger

Oracle Human Resource Management Systems

PROFESSIONAL DEVELOPMENT

Agile Crash Course, 2018, Udemy

PowerBI, 2018, Udemy

INDUSTRY AFFILIATIONS & MEMBERSHIPS

ASSOCIATION OF INFORMATION TECHNOLOGY PROFESSIONALS (AITP), Mount Laurel, NJ

ATLANTA AREA DATABASE USERS SOCIETY (AADBUS), Sandy Springs, GA

IEEE COMPUTER SOCIETY, Los Alamitos, CA

PROJECT MANAGEMENT INSTITUTE (PMI), Newtown Square, PA

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