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Customer Service Sales

Virginia Beach, Virginia, United States
August 30, 2018

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**** ***** ***** *****, ******* BEACH, VIRGINIA 23462

757-***-**** I


Major Focus on Customer Handle Customer Complaints

Satisfaction Timely & Effectively

Prioritize & Multi-Task Leadership & Team Player Outstanding Time Management Employee Training & Development

Cost Control & Budget Management Computer Proficient (MS Office, Excel Word etc.)

professional experience

Wild Wing October, 2014– Present

Lead Waitress

A highly motivated and multi-tasker with experience in dining services offering exceptional customer service for this restaurant. Assisted with reservations, seating customers, taking the guest food and beverage order, working with kitchen staff and team leader, and guiding team members in order to deliver a level of excellence to our guest.

Perfected Menu presentation skills providing a holistic understanding of the restaurant offerings leading to increase sales.

Coordinated food order flow with kitchen staff to increase order delivery efficiency to reduce customer wait time.

High number of regular customers returning and requesting my section and services, therefore increasing sales.

Shift preparation and organization of service areas by stocking cabinets and refilling condiments as needed.

Train new employees in proper food preparation and procedures ensuring attention to safety, hygiene, and team efficiency.

Superb interpersonal skills and exceptional ability to relate with and make customers happy as evidenced by returning customers.

Monitored customer to ensure optimal guest experience by checking on the guest regularly to ensure good food, beverage, and customer satisfaction.

Confirm with customers to make sure that they are enjoying food and possess excellent resolution skills in the event of customer dissatisfaction.

Proficiency with mathematical skills and able to calculate and split bills.

Operated POS terminal to input orders, swiped credit cards, and to enter cash amounts received.

One Life Fitness October, 2009- October, 2014

Shift Leader

Excellent leader with effective interpersonal and communications skills in which I greeted members, providing information on fees, packages and offers, cashiering, filing paperwork, handling calls, selling memberships, and resolving issues of members.

Familiar with Microsoft Word Processing tools and the Internet. Entered data into computer.

Possess pleasant personality with excellent telephone etiquette.

Well-equipped with voice mailing and answering machines.

Excellent knowledge of handing basic clerical and administrative tasks.

Skilled in handing multiple tasks and maintaining good relationship with members and colleagues.

Provided excellent communication and customer service by establishing healthy relationships with existing and new clients.

Sold gym memberships to increase enrollment and revenue.

Trained in handing customer complaints and finding solutions to those complaints with the help of my manager if needed.

Perform periodic checking of on the cleanliness and order of the Gym & locker facilities.

Maintain cleanliness in the reception area and ensure that brochures and products are properly displayed.


Great Bridge High School 2006- 2010

Chesapeake, VA 23322

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