Customer Service Sales, Quality Manager, Administrative Assistant

Juliana Skraucevs

** ********* *****, **********, **** 45066

740-***-**** ************.**@*****.***

Bilingual Managerial Professional

Possess over 13 years of combined administrative and business support experience

Accomplished Bilingual Managerial Professional with over 13 years of combined experience in the areas of quality assurance, administrative and executive assistance, human resources, sales, and business support. Possess additional specialized financial operations and accounting experience, specifically within account management, accounts receivable, accounts payable, and payroll operations. Talented strategy developer, skilled at successfully maintaining relationships and building support for ideas, proposals, projects and solutions. Highly skilled, able to maintain an exceptional rate of productivity, accuracy, and efficiency within dynamic environments, as well as the ability to quickly learn new information, procedures, and technologies.

Areas of Expertise & Specialization

Accounts Payable & Receivable

Administrative Assistance

Audits & Regulatory Compliance

Billing Operations

Customer Service

Executive Assistance

Human Resources

Inventory Management

Microsoft Office Suite

Payroll Operations

Quality Assurance

Retail Store Management

Sales Strategies

Spanish Language (Fluent)

Team Management & Training

Professional Experience

Klosterman Baking Company Springboro, Ohio

Quality Manager & SQF Practitioner, 2016 – Present

Manage baking department quality assurance strategies, inspection operations, and Safe Quality Food (SQF) audits, as well as Hazard Analysis and Critical Control Points (HACCP) and other federal regulatory compliance procedures and programs. Lead a high-performing team of Quality Assurance Technicians and other associate production personnel within the department, responsible for ensuring fully compliant operations and procedures day-to-day. Utilize technical quality control systems to track production trends and analyze production runs, as well as verify lot codes and perform pre-operational inspections.

Key Achievements & Duties:

Serve as leading Quality Manager for all internal and external audits, including SQF, HACCP, OSHA, and FDA related audits. Developed audits preparation strategies that achieved a 97% rating for the most recent SQF Audit.

Additionally serve as the Head of Receiving, with responsibility for maintaining a constant production supply chain, and ensuring cost-effective and on-time customer order turnarounds within delivery dates.

Directly coordinated customer compliant investigations, implementing plans of action to resolve complaints and correct production problems.

Applied new pre-operational inspection strategies that have successfully led to reduced customer complaints by 65% year-over-year.

Constantly work to ensure the utmost consistency and quality of finished products, helping safeguard the integrity and quality reputation of the Klosterman Baking Company brand.

Provide leadership, mentorship, and guidance to team members, focusing on engagement and training to increase individual development and overall organizational effectiveness.

DSW Dayton, Ohio

Assistant Manager, 2012 – 2016

Managed store operations at a leading DSW location with over a million dollars in annual sales. Provided strategic leadership, co-developing store administrative operations and co-creating sales strategies to maintain monthly, quarterly, and yearly sales quotas. Advanced and co-led numerous additional operations, including store floor and display planning, inventory management, shipment logistics, human resources, employee training, payroll, and accounts receivable and accounts payable. Directed staff interviews and new hire processes, in addition to providing on-going trainings in sales, customer service, compliance, and human resource areas.

Key Achievements & Duties:

Led customer support initiatives, implementing corrective plans of action to solve customer complaints and problems. Efforts resulted in the reduction of customer complaints by 25% within the first year of the position.

Successfully trained new freight procedures to store staff, improving logistics efficiency and overall inventory control.

Strategized incoming shipments, tracked logistics, and worked hand-in-hand with regional DSW distribution centers.

Fulfilled a critical role as a Spanish-speaking store representative for Spanish-speaking customers.

Sunglass Hut of Fairfield Commons Mall Beavercreek, Ohio

Store Associate, 2007 – 2011 & Store Manager, 2011 – 2012

Co-directed retail store business operations, including sales, administrative and payroll operations, store floor and display planning, inventory management, and shipment logistics. Additionally, assisted with opening new Sunglass Hut Store locations in the Dayton, Ohio area.

Key Achievements & Duties:

Conducted customer reviews and assisted with complaints, as well as utilized service and performance data to inform future support strategies.

Ensured effectiveness of store merchandising presentations, and the flawless execution of store events and promotions.

Achieved top performance recognition from senior management for helping reach all yearly store sales goals.

Buckle of Fairfield Commons Mall Beavercreek, Ohio

Store Associate, 2007 – 2009

Customer-facing Sales Associate, tasked with advancing retail sales, customer service, and store operations. Worked closely with the Store Manager to develop and execute store merchandising display and floor space utilization strategies. Restocked and maintained display inventory levels to meet consumer demand.

Key Achievements & Duties:

Maintained strong customer relationships that contributed to outstanding rates of customer service and satisfaction.

Ensured high quality control standards for merchandising, inventory control and loss prevention, helping reduce losses caused by theft and fraud.

New Day Spa Newark, Ohio

Executive Assistant, 2004 – 2005

Multi-dimensional Executive Assistant, responsible for a number of different internal administrative assistance and account management duties, as well as external sales, business development, marketing, and event planning duties. Administrative duties included managing schedules and meetings, as well as producing memos, reports, and presentations.

Key Achievements & Duties:

Organized the logistics of all marketing events, including attendee management, guest services, and printed materials.

Provided on-site, same-day event support to ensure events ran smoothly, on-time and within budget restrictions.

Created and implemented a new referral program which led to increased sales and a growth of 50 new clients.

Achieved the highest associate sales totals and growth numbers.

Education

Sinclair Community College Dayton, Ohio Business Administration Studies, 2008 – 2012

Wright State University Dayton, Ohio Undergraduate Degree Studies, 2005 – 2007

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